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Deezer premium dissappeared

  • February 14, 2025
  • 3 replies
  • 40 views
S
One Hit Wonder

Hi I've been a premium subscriber for years and today my account has been reset to trial and it won't let me log premium account back in. All of my favourites etc aren't there any more.

 

James

 

Best answer by awesomemac

Can you please check if you are using the correct email address?

And what do you mean with a reset? Did you ask Deezer for a reset?

    3 replies

    S
    One Hit Wonder
    • spooncat
    • Author
    • One Hit Wonder
    • February 14, 2025

    If it's a case of the payment card has changed if I resubscribe with a fresh card will my favourites etc repopulate? 

    awesomemac
    Superuser
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    • awesomemac
    • Superuser
    • Answer
    • February 16, 2025

    Can you please check if you are using the correct email address?

    And what do you mean with a reset? Did you ask Deezer for a reset?

    Jaime.Deezer
    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • February 20, 2025

    Hi ​@spooncat you must have logged in to a wrong account as I can see on the system that your premium account with all your music is still there.
    Please let us know if you managed to login.
    Thanks :) 

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