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I’ve tried 3 times, on 2 different computers, to sign up for a free trial. I get an error. I reached out to support and have only received replies from the AI bot Melodie. She keeps creating me new tickets and no real person gets in touch with me. 

The collection of ticket numbers I have accumulated:

  • 7998377
  • 7998375
  • 7998368
  • 7996610

What the error that you get .....

Have you tried to reach out during office hours? And yes, what kind of error do you get? And are you signing up with a browser or with the Deezer app?

Hi ​@Christopher Michael I contacted support and the told me an agent replied to you on Tuesday (Ticket #7996610)
I hope you managed to sign for your free trial now.
 

Hi ​@Christopher Michael I contacted support and the told me an agent replied to you on Tuesday (Ticket #7996610)
I hope you managed to sign for your free trial now.
 

 

I wasn’t able to sign up for a free trial. I went ahead with a paid plan.

What the error that you get .....

“Your transaction has failed, please retry with another payment method.”

A real life Deezer agent finally reached out to me and said it could be my bank flagging it (I’m based in the USA and Deezer is in France.)

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