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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 872 Topics
  • 4,156 Replies

872 Topics

S
Tiny Dancer
sam1987Tiny Dancer
asked in Subscription and payments

help please wrong account signed up for family

I have signed up the wrong deezer account 😞 mo ey has already come out so I can't cancel this now, does anyone know if it can be swapped over the thr right account? Fingers crossed. 

2
Jaime.
Community Manager
7 months ago
A
Tiny Dancer
alebgarciaTiny Dancer
asked in Subscription and payments

Unjustified charges on my credit card

Deezer is charging my credit card every month for a service that was free when I subscribed to Meli+.

1
Leonídia.Deezer
Community Manager
7 months ago
M
Runaway Baby
Marcos ZurckRunaway Baby
asked in Subscription and payments

Não consigo ativar o Deezer Premium através do meu plano da TIM ULTRA FIBRA

sou assinante da  TIM ULTRA FIBRA.Estou tentando ativar o Deezer Premium que está incluso na minha assinatura atual da TIM ULTRA FIBRA, mas ao tentar inserir o CPF do meu cadastro na TIM ULTRA FIBRA na tela de ativação, é exibida a mensagem: "Este código não foi reconhecido. Por favor, digite o código associado à sua oferta.".

1
Leonídia.Deezer
Community Manager
7 months ago
B
Runaway Baby
BeenieTuffRunaway Baby
asked in Subscription and payments

subscription

Greetings! I am paying for deezer family; but it constantly stays as dezeer premium on my app. Please update thatthank you

1
Nina Nebo
Deezer Legend
7 months ago
G
Tiny Dancer
Greg StaufferTiny Dancer
asked in Subscription and payments

i need to change email i don't have access to old email

I don't have access anymore to either email accounts I have been with guys for years now.  I can log in from Facebook but when I try to enter my new card for payment it wants me to give password for email it does not work if I put forgot password it won't let me do anything.  You guys need to fix this soon or I will go somewhere else.  Like I say I have been a customer for over 10 years.  My name is Greg stauffer the 2 emails associated with my account is gregshannon6671@yahoo.com the other one is desertbreezegs@gmail.com I need this done asap you can call me at 5039546985 to get payment whatever I have to do but if it's not done soon I will find another music company 

2
A
8 months ago
J
Runaway Baby
janphillips1Runaway Baby
asked in Subscription and payments

Janet Phillips

How do I change my payment details 

1
Nina Nebo
Deezer Legend
8 months ago
S
Runaway Baby
SimonVodiceRunaway Baby
posted in Subscription and payments

premium subscription doesn’t work after I paid €13

I just made a subscription premium, but it doesn’t work even after I shut down the app and re-open it

1
Nina Nebo
Deezer Legend
8 months ago
A
Runaway Baby
Ashleigh SalazarRunaway Baby
posted in Subscription and payments

pissed costumer

I don’t understand why I keep getting charged twice when I make a payment and this is the second time this has happened and was NOT resolved the first time either 

1
Leonídia.Deezer
Community Manager
8 months ago
Teknevra
Runaway Baby
TeknevraRunaway Baby
posted in Subscription and payments

Harmonizing Entertainment: Deezer’s Dynamic Partnership with Plex

Deezer has consistently strived to offer its users a comprehensive and immersive music streaming experience. To further enhance this experience, I'd like to suggest that Deezer explores the possibility of forging a partnership with Plex, akin to their collaboration with TIDAL.Plex is renowned for its media management capabilities, making it a perfect fit for Deezer users who also engage in organizing and enjoying their personal media libraries. This partnership could allow Deezer users to seamlessly integrate their music streaming and media management activities within a single platform, offering a more holistic entertainment solution. Such a collaboration could potentially attract a broader user base and differentiate Deezer from its competitors.By teaming up with Plex, Deezer could unlock new avenues for user engagement and retention. Users who value both music streaming and media organization would benefit greatly from this integration. It could enable features like effortless synch

0
Teknevra
Runaway Baby
8 months ago
I
Runaway Baby
IscharaRunaway Baby
asked in Subscription and payments

Bug? I cant cancel my subscription

I subscribed to deezer about two months ago. Now I want to cancel but there isnt a cancel button as there should be. The strange thing is: it says I got Deezer premium, but when I click further is says I'm enjoying the free (gratis) version and I cant cancel. I only can renew my subscription... But I already have deezer premium. My last payment was in july but I still can listen without commercials.  Is this a bug? How do I cancel my subscription?  

3
Nina Nebo
Deezer Legend
8 months ago
A
Runaway Baby
amorsita AECERunaway Baby
asked in Subscription and payments

question about family plan

I'm on my mom's family plan but it says my subscription is still free how do I change that 

1
Nina Nebo
Deezer Legend
8 months ago
B
Tiny Dancer
Bruno FonsecaTiny Dancer
asked in Subscription and payments

subscription problem

I did a new subscription using one of the partner here in Brazil. I payed. But I can not see my subscription avtived.

1
Nina Nebo
Deezer Legend
8 months ago
N
Runaway Baby
NagragurpalRunaway Baby
asked in Subscription and payments

mr gurpal nagra

All.of.music has disappeared 

2
Nina Nebo
Deezer Legend
8 months ago
G
Tiny Dancer
Gavina.JohnsonTiny Dancer
posted in Subscription and payments

gavina

Someone is using my account and has locked me out now I have lost all my music and membership and am real unhappy 

4
G
Tiny Dancer
8 months ago
L
Runaway Baby
lembergmouseRunaway Baby
asked in Subscription and payments

Family hifi

I`d like to have family hifi subscription, but i can find the way how can i do it   

1
Nina Nebo
Deezer Legend
8 months ago
C
Runaway Baby
China KRunaway Baby
asked in Subscription and payments

Track not available on Deezer's servers!

I keep getting a “Track not available on Deezer's servers!” error when downloading music on deemix-pyweb. Please HELP. I’ve paid for subscription too. I have 2 laptops and I don’t have any issues with my other laptop.

3
Leonídia.Deezer
Community Manager
8 months ago
A
Runaway Baby
Alex.UARunaway Baby
asked in Subscription and payments

HiFi not showing

Hi there,I've recently paid for HiFi, but after few days subscription dropped to Premium and hifi option not even available.Any ideas what's going on? 

3
Leonídia.Deezer
Community Manager
8 months ago
Y
Runaway Baby
Yigit BabacanRunaway Baby
asked in Subscription and payments

paid but im still asked to subscribe

I cannot access the content even though I have made the payment. very frustrating. please someone help.

3
Nina Nebo
Deezer Legend
8 months ago
C
Runaway Baby
comptespotiffree1Runaway Baby
asked in Subscription and payments

remboursement

  

1
Nina Nebo
Deezer Legend
8 months ago
D
Tiny Dancer
Domie ChunguTiny Dancer
asked in Subscription and payments

payment not possible

Hi, My deezer can't accept payment. It was on an auto payment and then it brought a.message that payment plan has changed. Since then I can't pay. Please help as I have so many playlists and favourites in my account.

1
Nina Nebo
Deezer Legend
8 months ago
J
Tiny Dancer
João Paulo Alves ResendeTiny Dancer
asked in Subscription and payments

conta deezer

Não estou conseguindo vincular minha conta deezer pelo mercado pago 

1
Leonídia.Deezer
Community Manager
8 months ago
E
Tiny Dancer
Emma KredoTiny Dancer
asked in Subscription and payments

problems with email

Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?Karolina 

1
Alfredo.Deezer
Community Manager
8 months ago
D
Runaway Baby
DJTRunaway Baby
asked in Subscription and payments

add member

I'd like to add a member to my existing premium account, what do I need to do? Thanks Darren

1
GropplerZorn
Deezer Legend
8 months ago
O
Runaway Baby
ondrej.mensikRunaway Baby
asked in Subscription and payments

What happened one year ago?

I have to keep wondering what happened to Deezer. Why has it gotten so expensive? I have to admit, I don't miss Deezer anymore and I've been using it for over 10 years!  I never wanted the full Spotify experience. But the family members are now also happier with Spotify at a significantly lower price. I'm even trying Apple Music now, price 7€ versus 10€ for an individual plan. If it was some kind of marketing plan, I think it didn't work :-/

3
G
Tiny Dancer
8 months ago
G
Runaway Baby
GreatmusicRunaway Baby
asked in Subscription and payments

I got charged for a service I dont have and I’m not happy with Deezer.

Thank you Deezer for the refund 😊🙏

2
Alfredo.Deezer
Community Manager
8 months ago
TERMS OF USE DEEZER COMMUNITY SITE