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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

952 Topics
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952 Topics

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ZebBitchTiny Dancer

posted in Subscription and payments

slamming your ??? in a car door is more entertaining than deezer

I've not been able to play my playlists for months, steam them to my phone or do anything other than pay you. This is a ????? disgrace. I want my money back. I supported you people for 5 years. You're a ????? joke now

8 months ago

EchodonutRunaway Baby

posted in Subscription and payments

Price increase, again

I just got an email saying the price is increasing. Again!I don't like this. I know everything is getting more expensive, but inflation is already making things more expensive. So it is actually getting double as expensive, while wages stagnate.I'm thinking of swapping back to free, as music streaming is ballooning to become a bigger part of my yearly budget.

8 months ago

SERGEY CHRRNYYTiny Dancer

posted in Subscription and payments

Hi there! i have a problem with my gift codes.

Hi there! i have a problem with my gift codes. I give code to my friend, but when he tried to activate code, it says what code already used.

8 months ago

kierpel2Tiny Dancer

asked in Subscription and payments

Deezer Family in Diferent Countries

Hello, I don’t know what is happening with my Deezer family. I’m living in Canada and family from Brazil they cannot use my Family Member Plan. What do I do? Regards,

8 months ago

Carmen BothaRunaway Baby

asked in Subscription and payments

add with subscription

Why do I have adds when I pay 135DDK

8 months ago

makhsRunaway Baby

asked in Subscription and payments

i want refund 19.99€ because someone has hacked my gmail and wabt a refund

I want my refund

8 months ago

danielborgesmartiniTiny Dancer

asked in Subscription and payments

Conta sumiu!

Oi boa tardeAo abrir meu aplicativo deezer tive que entrar novamente na minha conta , ao entrar na conta, sumiu todos meus dados, músicas favoritas etc e a minha assinatura também, sumiu , tenho o comprovante de pagamento da minha assinatura e tudo, como devo proceder?

8 months ago

beast

asked in Subscription and payments

Grace period for failed payment

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....

8 months ago

ClaudeirsilveiraTiny Dancer

asked in Subscription and payments

Erro ativação Tim Deezer

Não consigo ativar Tim Deezer, enviam link no sms, pede para informar o telefone na tela de ativação, porém não permite que seja enviado código, clica e nada acontece. Como fazer nestes casos para ativar o Tim Deezer? Estou a mais de semana, sem sucesso!

8 months ago

Adrian.BarbatRunaway Baby

posted in Subscription and payments

New fee for Deezer Family

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account.Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription.So, what do you say Deezer?

8 months ago

wouter.veldhuis.39Tiny Dancer

asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

8 months ago

Priscilla.JamesonTiny Dancer

asked in Subscription and payments

restore my subscription

My Deezer subscription bin stop because off the payment. I changed account number so they couldn’t take the payment off I had to subscribe again not to find out that Deezer is charging me more for the Deezer family. Why is that if bin with Deezer so long so why is it that they increased the amount.

8 months ago

ZvfTiny Dancer

asked in Subscription and payments

Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

8 months ago

Bonzo21Tiny Dancer

posted in Subscription and payments

renewing a subscriptioN that was previously through BMW

I have a Deezer Subscription that originated via BMW connected drive. As Deezer is not available via BMW now, how do I renew my sub via the Deezer app or by any other means?Deezer app says renew via BMW but that is obviously impossible!

8 months ago

Vicky Robertson CreasonRunaway Baby

posted in Subscription and payments

reregister on deezer and account still not working

We reregistered our account but it is still not working on our Google device

8 months ago

Rodrigo CunhaTiny Dancer

asked in Subscription and payments

Nao consigo logar usando a conta do mercado livre, fico lo looping infinito

Tento ativar a conta premium via mercado livre, mas o procedimento me leva de volta a página pra baixar o app, mas já tenho ele no celular, e quando clico abrir não está no modo premium.

8 months ago

paulandreiabrudanTiny Dancer

asked in Subscription and payments

Cannot get a subscription

We are unable to complete your transaction.

9 months ago

wps_silvaTiny Dancer

asked in Subscription and payments

Problema acesso serviço junto a TIM

Estou com dificuldade de acessar minha plataforma do DEEZER ligado a minha conta TIM...???wps3103**** (email parcialmente deletado por questões de privacidade)Wagner P Silva09/12/23.

9 months ago

TheMadcap13Runaway Baby

asked in Subscription and payments

change payment method

Hi!I’ve been trying to do something but without success. Currently I’m a member of my friend’s family plan. The thing is, he intends to cease his subscription cause he’s changing apps. I like Deezer, I’ve been using it for years now and I don’t want to lose all my likes and dislikes, saved albums, etc. I’m willing to subscribe with a personal account and take on the bills. Can anyone help me to do so?

9 months ago

jennybop 12Tiny Dancer

asked in Subscription and payments

miss

I have subscribed to the family how can we all listen to our own playlists at the same time

9 months ago

CatnapsterRunaway Baby

asked in Subscription and payments

Removed spam posts still clogging "recently active" list in forums

As above. I just stopped by the forums to see if I could find where the EQ went - please put that back - but after I was done I was automatically redirected to a page of ‘recent and related’ forum posts. Half of those were spam posts, so I followed the links to hit the report button. The pages have been removed from the public, but they’re obviously still in the system somewhere, and I think they might be stuck in the ‘top posts’ list because of people like me who are trying to get them removed.You need to go one level deeper and delete spam posts where they are stored, or at least filter out removed posts from recommended posts.Thanks for all the music (and please put the EQ back)

9 months ago

mongolRunaway Baby

asked in Subscription and payments

Maximum number of years of gift subscription codes can be given to an account?

9 months ago

Romain RivyTiny Dancer

asked in Subscription and payments

issue to access at admin account

Dear all,i subscribe with orange Deezer family. I added 2 members of my family.Few day after i tried to connect me but i didn’t remember my account login. After several Times i managed but i just had a Free access but not admin access.at the moment my family can used it but impossible for me….and as my access was admin i can’t do nothing is it necessary i canceled account deezer and suscribe again…??thanksBR,romain rivy

9 months ago

Magdalena MalochaRunaway Baby

asked in Subscription and payments

trouble with login second device

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in. That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same.What can I do?Thank you.Magda

9 months ago

emcconneTiny Dancer

posted in Subscription and payments

Another Price Increase?

I see there is another price increase for the Family plan coming our way without any real reason for it given. I think this is the 2nd one in a year. What gives? I feel like you are begging me to start shopping for another service.

9 months ago

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