Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?
Karolina
Answered
problems with email
Best answer by Alfredo.Deezer
Hello
Please contact our Customer Care team and they will be able to help you to change your email address linked to your Deezer account.
If you have a paid account, please include in your email a screenshot of one of the following payment receipts depending on how you subscribed:
⚠ It can't be a screenshot of your payment as it appears on Deezer!
- Card: transaction as it appears on your bank statement + the six first and last four digits only of your card number (⚠ do not send any other information !)
- PayPal invoice: billing number which starts with PPL__******* on your PayPal statement
- Apple invoice: it must come from your Apple account and show your email, date of payment and amount
- Mobile phone invoice: it must show your name and phone number
- Google Play: order number which starts with GPA.****
Thanks 😄
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+6Hello
Please contact our Customer Care team and they will be able to help you to change your email address linked to your Deezer account.
If you have a paid account, please include in your email a screenshot of one of the following payment receipts depending on how you subscribed:
⚠ It can't be a screenshot of your payment as it appears on Deezer!
- Card: transaction as it appears on your bank statement + the six first and last four digits only of your card number (⚠ do not send any other information !)
- PayPal invoice: billing number which starts with PPL__******* on your PayPal statement
- Apple invoice: it must come from your Apple account and show your email, date of payment and amount
- Mobile phone invoice: it must show your name and phone number
- Google Play: order number which starts with GPA.****
Thanks 😄
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