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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

881 Topics
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881 Topics

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Alex.UARunaway Baby

asked in Subscription and payments

Emma KredoTiny Dancer

asked in Subscription and payments

problems with email

Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?Karolina

8 months ago

DJTRunaway Baby

asked in Subscription and payments

add member

I'd like to add a member to my existing premium account, what do I need to do? Thanks Darren

8 months ago

ondrej.mensikRunaway Baby

asked in Subscription and payments

What happened one year ago?

I have to keep wondering what happened to Deezer. Why has it gotten so expensive? I have to admit, I don't miss Deezer anymore and I've been using it for over 10 years! I never wanted the full Spotify experience. But the family members are now also happier with Spotify at a significantly lower price. I'm even trying Apple Music now, price 7€ versus 10€ for an individual plan. If it was some kind of marketing plan, I think it didn't work :-/

8 months ago

GreatmusicRunaway Baby

asked in Subscription and payments

I got charged for a service I dont have and I’m not happy with Deezer.

Thank you Deezer for the refund 😊🙏

9 months ago

dlogue1Tiny Dancer

posted in Subscription and payments

changing me twice every minth

Hello, I have just released you have be changing me twice a month for my account

9 months ago

Danielle LogueTiny Dancer

posted in Subscription and payments

payment

You have been charging my twice each month for my Deezer

9 months ago

thehutchRunaway Baby

posted in Subscription and payments

prices

I am not happy wif the price of it I don't use it another 2 be paying 11.99 is there anythink you can do 4 me

9 months ago

Kirill OranyukTiny Dancer

asked in Subscription and payments

Changing payment method

hello, The issue is that my credit card is about to expire. How can i change the payment method for deezer from an iPhone?

9 months ago

Kirill OranyukTiny Dancer

asked in Subscription and payments

How can i change a paymenr method

hello, The issue is that my credit card is about to expire, how can i change the payment method from iphone phone?

9 months ago

UserhiltongRunaway Baby

posted in Subscription and payments

Payment date

Please change my payment date to the last day of the month

9 months ago

Hammond27Runaway Baby

asked in Subscription and payments

Deezer trial ends prematurely

Hello Deezer admin, I signed up for a one-year Deezer Premium trial running through 27 December 2023, at £7.99 pcm. Your Deezer app is now forcing me to cancel this trial prematurely, putting up the price to £14.99 pcm from 28 August 2023. What is going on, Deezer folks, and can you put me back on the trial, please? Regards, Hammond27

9 months ago

JvdbosTiny Dancer

asked in Subscription and payments

my premium account stopped working

My premium account stopped working and I can not access my playlists. It keeps saying to subscribe but I am subscribed.How can I restore my account?

9 months ago

Alex KuzmichevRunaway Baby

asked in Subscription and payments

subscription stopped to work in Azerbaijan

Hi,I love in Turkey and have subscription on deezer premium, paying it from my turkish bank card. Now I am on 3 weeks vacation to Azerbaijan and I can not use deezer, subscription don't work. It tells "deezer dree is not available in your country", however, i paid for subscription. What is the reason for that? I have paid for it. If it works like that (i am travelling quite a lot do different countries), i have to change my music app.

9 months ago

missyloo82Runaway Baby

asked in Subscription and payments

subscription temporarily unavailable

I have had deezer for years and now my account has been put back to free. It says subscription temporarily unavailable when I try and pay for it. There was money in my bank when it should have come out.

9 months ago

B MeRunaway Baby

asked in Subscription and payments

Free month and charged

Okay so I normally pay for a reguakr feeder plan was offered 3 months of family free signed up was charged and then kicked off all devices 2 days later so I have now paid for 2 plans and promised 3 months free and have no music app wtf

9 months ago

DennyProutTiny Dancer

asked in Subscription and payments

How can i get a refund?

How can get a refund? My kid bought a subscription and did admit that only after the payment… Ive cancelled it but how can i get my money back?

9 months ago

Ruthie WhiteTiny Dancer

asked in Subscription and payments

my account

I just got a new phone and my premium account wasn't swutched over to the new phone. Also my email is different from my other one. What do i need to do

9 months ago

andylester1982Runaway Baby

asked in Subscription and payments

Subscription cancelled

I’ve had a Deezer account for a few years, paid directly via my Three mobile bill. I’ve just received a text message stating my subscription has been cancelled, and my account is showing as just a free account now & won’t let me reactivate my subscription. Any ideas how I can reactivate my account?

9 months ago

adillard82187Runaway Baby

asked in Subscription and payments

Premium subscription

Hey, I paid for the premium subscription service about an hour ago for an offer through scrambly for a $25 incentive, which I REALLLLY need. But for some reason it wasnt tracked. They say theres nothing they can do cause its automated on their end, so is there anyway I could just cancel right now and possibly get refunded? Or maybe someone could confirm my paid subscription on scrambly. I'm too broke for this and only made the $11.97 payment in order to make a little extra cash and now I got the way short end of the stick. :( not happy at all.

9 months ago

Inge AanstootTiny Dancer

asked in Subscription and payments

abonnement T-Mobile

Goedemorgen, Ik heb via mijn T-Mobile een deezer abonnement. Nu ga ik morgen van T-mobile over naar Vodafone, maar ik wil Deezer behouden enmijn gedownloade muziek blijven beluisteren, hoe doe ik dat?Vriendelijke groet, Inge Aanstoot

9 months ago

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