Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?
Karolina
Best answer by Alfredo.Deezer
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Userlevel 6
+3
Hello
Please contact our Customer Care team and they will be able to help you to change your email address linked to your Deezer account.
If you have a paid account, please include in your email a screenshot of one of the following payment receipts depending on how you subscribed:
⚠ It can't be a screenshot of your payment as it appears on Deezer!
- Card: transaction as it appears on your bank statement + the six first and last four digits only of your card number (⚠ do not send any other information !)
- PayPal invoice: billing number which starts with PPL__******* on your PayPal statement
- Apple invoice: it must come from your Apple account and show your email, date of payment and amount
- Mobile phone invoice: it must show your name and phone number
- Google Play: order number which starts with GPA.****
Thanks 😄
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