Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 627 Topics
  • 3,479 Replies

627 Topics

B
Runaway Baby
B HannaRunaway Baby
asked in Subscription and payments

why cant i use my premium account….AGAIN?!!

I have been downgraded to a free account even though I pay for the Premium account…AGAIN!!!!!!!

1
Jaime.
Community Manager
1 year ago
L
Runaway Baby
Lisa CooperRunaway Baby
asked in Subscription and payments

subscription

Why isn't it showin yet as family subscription as just paid 18 pound

2
Jaime.
Community Manager
1 year ago
D
Tiny Dancer
danielcherepaTiny Dancer
asked in Subscription and payments

здрасти

Как да въведе кода за абонат на Yettel.

1
Jaime.
Community Manager
1 year ago
G
Runaway Baby
Grzegorz SwaczekRunaway Baby
asked in Subscription and payments

Deezer Family upgraded to HI-FI, but I don't see FLAC in audio options.

HI-FI quality audio has been added to Deezer Family on April 19. Unfortunately, I cannot change the sound quality on HI-Fi in the program settings. In an Android smartphone max is HQ, and in a computer browser - 320 kb / s. How can I fix it?  

2
G
Runaway Baby
1 year ago
A
Runaway Baby
Adrian ChampionRunaway Baby
asked in Subscription and payments

Paying for Deezer via Telekomsel

I was paying for my Deezer subscription via the local phone network provider Telekomsel here in IndonesiaHas this option been removed now?

2
A
Runaway Baby
1 year ago
T
Runaway Baby
Thoroughly FalseRunaway Baby
asked in Subscription and payments

A network error has occurred while checking the subscription

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue.  For how much Deezer charges, it's unacceptable that this even happens. 

16
Jaime.
Community Manager
1 year ago
Z
Tiny Dancer
ziyasTiny Dancer
asked in Subscription and payments

refund

I just subscribed but I didn't like the service and I want to refund after I cancelled 

1
dee_dirk
Deezer Legend
1 year ago
W
Tiny Dancer
wxitTiny Dancer
posted in Subscription and payments

Deezer not available in my country

For some reasons deezer just stopped working and is no longer available in Algeria, I tried using VPN but it doesn’t work, any fixes?

3
Noam Asulin
Deezer Legend
1 year ago
D
Tiny Dancer
Diana WamaiTiny Dancer
asked in Subscription and payments

Subscription

Hi there 👋🏿I would like to confirm if the subscription for Kenya has really risen from$2.99 to $10.99. Thanks.  

8
Jaime.
Community Manager
1 year ago
I
Tiny Dancer
IbraMustangTiny Dancer
posted in Subscription and payments

Charging my mobile Bill while not using Deezer

Hi

1
Jaime.
Community Manager
1 year ago
H
Runaway Baby
Holger WeissRunaway Baby
asked in Subscription and payments

Independent account vs. family mix

If a family plan is joined as an independent account, will that account contribute to the family mix? (In our particular case it would actually be a feature if it doesn’t.)

5
Jaime.
Community Manager
1 year ago
I
Runaway Baby
IskrenRunaway Baby
posted in Subscription and payments

deezer premium

Имам абонамент включен в мобилния ми план от А1. Реално няма.  

1
Jaime.
Community Manager
1 year ago
O
Tiny Dancer
Oleksandr KuznetsovTiny Dancer
posted in Subscription and payments

problem with my account

 

1
Yula
Community Manager
1 year ago
C
Runaway Baby
Clare Duggan
posted in Subscription and payments

my playlist

Hi So for a few days my playlist wo t play. It days something to do with my subscription. My subscription is upto date and paid on the 24th of each month. I have a family membership and we are all the same.  We have redownloaded the app and tried all sorts.  Hoping to sort this as indont wanna go to Spotify or amazon. 

3
Yula
Community Manager
1 year ago
V
Tiny Dancer
vlovlo1234Tiny Dancer
posted in Subscription and payments

family

Betalen lukt niet met opgraden naar family. 

1
Jaime.
Community Manager
1 year ago
R
Runaway Baby
Rock n Roll RubyRunaway Baby
posted in Subscription and payments

Downloading Playlist and subscription

I have deezer premium again for around a week. I am the only one using this. Somehow when I want to download songs and Playlists it tells me to get the family plan now. I am a paying customer and under my name it still says free....... This is frustrating because I make long drives and still can't use my account

1
Jaime.
Community Manager
1 year ago
M
Runaway Baby
Mr.WhiteRunaway Baby
asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

12
Jaime.
Community Manager
1 year ago
P
Tiny Dancer
pitherslaurieTiny Dancer
asked in Subscription and payments

samsung offer code

Hello, I have an offer code from Samsung for 4months of deeper hifi it says the code is invalid?? The code has come direct from Samsung! Any help?

1
dee_dirk
Deezer Legend
1 year ago
M
Tiny Dancer
marlengoghTiny Dancer
asked in Subscription and payments

Problem to set up premium

I can't set up premium with code from yettel. 

1
dee_dirk
Deezer Legend
1 year ago
T
Runaway Baby
The Glorious SwisRunaway Baby
asked in Subscription and payments

my card was charged but my account is still deezer free

I recently moved to the united kingdom from American and bought Deezer premium, my card was charged but my account still reads Deezer free and will not let me access my downloads. I have verified I have payed for it and i am using the correct account, I've logged out and back in and it's still not working. Can I get my premium or atleast a refund?

1
dee_dirk
Deezer Legend
1 year ago
F
fcard
posted in Subscription and payments

A network error occurred while checking the subscription - Family

Hi. I have a Deezer family account. My son is on my account and has selected to download songs to listen to while offline (not on Wi-Fi and he doesn't have data on his phone). Whenever he trys to use the Deezer app offline, he gets "A network error occurred while checking the subscription. The application will close." Why is this happening? It sort of defeats the purpose of listening to his downloaded songs while offline if he can't use the Deezer app. Could you tell me why this is happening? Thank you in advance.

12
Jaime.
Community Manager
1 year ago
M
Tiny Dancer
mthahzanTiny Dancer
asked in Subscription and payments

Legacy family subscription to new family subscription migration

I subscribed to the legacy Family plan (which allows 5 profiles) some time ago. I want to migrate to the new Family plan (which allows multiple accounts) with Hi-def. I have 2 questions about this. 1. How to migrate?On the Android app, if I go to "Change Plan" it's only showing me "Deezer Premium". I'm assuming it's because I'm kinda already using the family plan albeit the old one. How do I change my subscription to the new Family plan? 2. What happens to the profiles?There are several profiles already there in my legacy Family plan account. If I migrate to the new plan, what happens to them? Can they be migrated over to individual accounts?

1
dee_dirk
Deezer Legend
1 year ago
S
Runaway Baby
SchakersRunaway Baby
asked in Subscription and payments

fake account

Appreciate some advice regarding 2nd account, attached to my main email address- *******@gmail.com. My registered account email-********@gmail.com has been active on family subscription for some time. *********@gmail.com is rarely used these days so decided to change details, its a concern to be informed of an active account already linked. ********@gmail.com does seem to be active, Unsure how it's happened but would prefer correct details on active subscription. Don't know how or what to do.  

1
Jaime.
Community Manager
1 year ago
S
Runaway Baby
seantasRunaway Baby
asked in Subscription and payments

New Zealand premium monthly subscription - NZD or USD?

The annual subscription in New Zealand is charged in USD (US$98.91) as per another thread, is the monthly subscription of $10.99 charged in New Zealand or US dollars?

2
S
Runaway Baby
1 year ago
C
Tiny Dancer
chiedozieagwuTiny Dancer
asked in Subscription and payments

Deezer free not available for my country

I have been using deezer free for years now because I can't afford to pay for music since my parents aren't really wealthy. Now all of a sudden it says its not available in my country(Nigeria). I just wanted to know if it was an error

1
bluezzbastardzz
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE