Hello @Hammond27 

Just about everyone here on the forums are fellow subscribers such as yourself, and not deezer admin, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

In the meantime, as we don’t know how, with whom, or any other information about the subscription, offering suggestions is difficult. We also don’t know what troubleshooting steps you’ve taken thus far.

Best of luck, I’m confident deezer support will get you sorted.

G

Thank you Groppler Zorn, I will do that. I’m not familiar with this discussion forum, it was my first point of call. Thought it was run by Deezer itself 
 

Thanks & regards, 

hammond27