include
Answered

Premium subscription

  • 2 August 2023
  • 1 reply
  • 40 views
A
Rank

Hey, I paid for the premium subscription service about an hour ago for an offer through scrambly for a $25 incentive,  which I REALLLLY need.  But for some reason it wasnt tracked. They say theres nothing they can do cause its automated on their end, so is there anyway I could just cancel right now and possibly get refunded? Or maybe someone could confirm my paid subscription on scrambly.  I'm too broke for this and only made the $11.97 payment in order to make a little extra cash and now I got the way short end of the stick. :( not happy at all. 

icon

Best answer by Leonídia.Deezer 3 August 2023, 11:36

View original
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

1 reply

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @adillard82187, sorry to hear that you're experiencing this issue.
I have checked your account associated with the email a*******@gmail.com, and I didn't see any payment of $11.97.
It is possible that you have more than one Deezer account. Please contact our Customer Support here and provide them with a screenshot of your invoice showing the last payment.


 

TERMS OF USE DEEZER COMMUNITY SITE