A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 5 / 17
Userlevel 7
+7
Hi there
Thank you for reaching out and for your patience. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more and let me know if the issue persists!
Hello !
Got the same issue,. I changed my password but the issue persist. Need help too please !
Userlevel 7
+3
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
In case you are still experiencing any issues, please get in touch with our support team here and send them the details of the latest payment - they will be able to find the account for you and help you further. 
Hi
Userlevel 7
+7
Hi there
Sorry that's happened. In order to help you I've carried out some maintenance on your account and sent a password reset email.
Please change your password and log in directly with email and password, not with Google. Let me know how it goes 
I am buying dezzer + premium every mounth... and I send you this problem with picture... One idiot is hacking my account and listening his songs at my dezzer account. I dont know who is this person, I need help as fast it is possible... I cant chill with music, every time I play my list of songs it shows me that what is in a picture again sent... This is my email... I paid dezzer from telenor mobile network. PLS HELP ME
Userlevel 7
+7
Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?
I removed all devices, please login again and let me know if it's now working ;)
Userlevel 7
+7
Hey
It's a different issue, yes. I've looked at both threads, thank you!
I wouldn't use FB or Google to log in, and you might want to change the email address you use in the account
Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?
That’s definitely not the answer to my question by the way. This has had a lasting impact on my account so needs a proper answer. Can you I mark it as answered?
Still reporting impact in these threads:
https://en.deezercommunity.com/features-feedback-44/feedback-what-do-you-think-of-flow-24402/index5.html#post148369
https://en.deezercommunity.com/your-account-and-subscription-5/can-my-flow-recommendations-be-reset-62021
Userlevel 7
+7
Hi there
Thank you for your support and for reaching out to us. I've carried out some maintenance to your accounts and sent a password reset email. Please change your password and log in with email directly, not with FB or Google
I'm having the same issue but I'm sure it's someone who was once on my family subscription, since I've restarted with just a premium subscription, removed linked devices as possible, changed password, attempted to change email, logged out and back in, and it's a war for listening privileges because I can't force remove them. Please help!
Fortunately and unfortunately, this is a known issue:
The “fortunately” is that there’s some account maintenance that can sometimes stop this from happening.
The “unfortunately” is that, as you’ve experienced, there doesn’t seem to be a way to immediately stop it. I changed my password, started messing with their songs by skipping back and forth, and then started playing songs like “Crossed Wires” and “LOGOUT” over and over. I’m not sure if they got the message or not but eventually it stopped and didn’t come back (before any “maintenance” was carried out).
Did you notice any other symptoms? Is it just the error and your music is being controlled, or have you noticed anything like favourite tracks being added that you didn’t add, any library changes etc?
Hi, I keep getting the "Someone else listening message", and the music keeps switching to songs I've never heard of. I've tried logging out and changing my password, but the same thing happens (with the same wrong music taking over). Please can this be fixed? Thanks
Since this morning my account is used by an other device. I checked the devices that are registerd and there are only my 2 phones in it. I chanced my password and also deleted my SONOS en chromecast in the account. Afther all of this it is still taking over by someone else. Who can help me please?
Hi there
Also, please avoid linking FB or Google to the account, just simply log in using your email address and new password.
Thanks. I’m interested in why using FB or Google aren’t advised though? They’re actually more secure because they have 2FA. Disabling the Deezer password would actually be safer normally (because Deezer doesn’t have 2FA, and honestly can’t compete with the resources of the Google and Facebook security teams).
Userlevel 7
+7
Hi there
I've carried out maintenance on your account and sent a password reset email, as mentioned on a different reply I sent you on another topic 
Thank you for all your detailed feedback!
Userlevel 7
+7
Hi there
Thank you for your patience. Maintenance is done, please follow your password reset email. Also, please avoid linking FB or Google to the account, just simply log in using your email address and new password.
We've noticed an increase in accounts being reported as compromised, so what we did among other things, was to only allow the email address for the account to be changed via our support team
Has anyone actually experienced anything other than the error message, finding you’re playing music you didn’t play, and seeing unknown songs appear in your play history?
For instance, no songs were incorrectly added to my favourites, and I don’t think any playlists edited.
What I’m getting at is I see nothing that would suggest my account was hacked. Wouldn’t a hacker change my password or email? It seems more like crosses Wires in the back end where 2 accounts are somehow connected but only in terms of what is currently playing.
I know some people did get hacked and had credentials changed, but I’m suspecting that’s less common?
Can someone perform the same maintenance on my account please?
It’s working fine again now. It’d be good to check why.
Page 5 / 17
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