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The app is stop working frequently and cannot be used.

A message indicate that there is another app in use with the same credentials.



bug valid for all platforms and there is not related to the beta version

I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.
It worked again on the next day.

Must have been a system thing...



Hope yours get fixed too.
same problem. I have to be offline mode in order to listen a full song without interruption...

Hi there, if you have the same problem please make sure that all members of the Family account are logged into their profiles. If you all are in the master profile it will not allow you to listen to music at the same time.

More info here
I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.

Hi there,



I've managed to unlink all your devices, please reset the password now and see if this helps! If you still need assistance, please let me know 😉
I can’t listening my musics on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .

My account is premium and I am very unhappy with this app.

So I’d like a support from Deezer team to solve this issue.
Hi @mebrother



you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).



Try changing your password as this will require any devices you want to use to log in again.



Let us know how you get on 🙂
Sure, but the problem is there is ONLY one device logged in Deezer. It´s my iPhone (see attached).

I´ve changed my password and the message continues being displayed.



What can I do?



Best regards, Mário Eugênio.

Hmmm..



Contact support here they will be able to look into this for you.



Give them as much information as you can (your account details, you phone details etc).
Hi @Gabi1122



You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.



If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-



If that doesn't help then please change your password :)



Let us know how you get on 🙂
Someone is using my account, I know because songs on my just heard are songs I’ve never played before, in fact, they’re in another language. How do I prevent this person from using my account? I’m really angry right now because nobody knows my accounts password. Is there a way to know where this person is?
Hi there @Nick77382



I've unlinked all devices from your account and sent a password reset email. Please change your password and login again. For more info, please visit here.

There wouldn't be a way to find out about the location of the person using the account based on the information we have access to.
Thank you so much! I appreciate the help.
Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.



This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
Hi there @fco1278



Our devs are looking into the matter. Sorry you've been experiencing this.

In the meantime, please check this useful topic on keeping things safe 😉
When I’m trying to listen to my music a notification pops up saying someone is using my account at this time it’s for personal use then stops my music.



Why is is this happening? No one else should be on my account but me and my own phone.
Hi @katey



Try logging out, restarting your phone and then logging back in.



if this still happens then please change your password.



let us know how you get on 🙂
password changed, devices removed, and always voice error, please help me



how did you get it?
Hi there @Palincak



Could you try reinstalling the app and logging in again?
Hallo @Rudi



I changed my password, reinstalled the app and still works. well thank you.
I keep getting this notification that I cant listen on 2 devices at once. But im not. So My conclusion is that someone has hacked My account.. I have changed My password, but I does not help.

What can i do about this?
Hi @Martin Jensen



please contact support here with as much information you can give them (your device, your account details etc).



they will be able to look into this for you.
Hey @Martin Jensen



I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.



For more info, please see here 😉
I'm having this issue as well and I'm already a paid Premium subscriber!!



I'm about to cancel my subscription and move back over to Spotify if it continues.



Can you please fix this?!
Hi @Kellianna this usually means that someone else is using your account at the same time. Please try to unlink all devices in your account and then reset your password and see if this is still happening.

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