One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

C

Cecilie K

Roadie

when i Played Deezer this morning on my iPhone, a message kept popping up saying that my account was bring listened to from another device,
but i only installed it on my iPhone so that is mot possible unless someone hacked into my account.
I tried changing the password, but it wont let me.

what do i do?

I used it on my podcast the other day though, could this be why? But i stopper the cast sunday and this message just appeared now.

Rob Igo

The OG

Hi @Cecilie K

you should be able to change your password? Please contact support here and ask them to help you change it.

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

J

Jennings310

Roadie

My account keeps asking asking me to have familly account.
Nobody else is using my account at this moment

Flo.Deezer

Ultimate Superstar

My account keeps asking asking me to have familly account.
Nobody else is using my account at this moment

Try to unlink all devices you have in your account and then reset your password or contact support 😉

E

Ephrat Kirshen

Roadie

this is the message I get when I opened my deezer today. But that's not true.

What should I do?

Rafael.

Ultimate Superstar

Hi there. You have to unlink your device and the Facebook, but I have already done it for you now. Please change your Facebook's password and your Deezer's password. Let me know if it helps!

J

joanne82

One Hit Wonder

I recently upgraded to the family subscription because the advert kept inturulting my music, I haven't given any family my info but the last week my music is constantly being stopped saying I can't listen on two devices. I added another profile as it's the only way I can listen but all my playlists are on the original. Also what's the point of the family subscription if I can only use it if no one else is?

D

debopett

Roadie

Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?

Rafael.

Ultimate Superstar

Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?

I have unlinked your Facebook from your account. Please change your facebook password and then link it back again.
Also, a gente tem uma comunidade em português! Veja lá! 😉 https://pt.deezercommunity.com/

D

debopett

Roadie

thank you very much!
feliz natal 🙂

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