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Error message: Your Deezer account is currently in listening mode on another device

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Y
I'm having the same issue - just started today. My device is the only one connected.

Really annoying!!!!
H
Rank
I had the very same problem a few days ago.... opened up a Deezer chat with someone named Rita with regards to the problem.... I was advised to open a new Deezer account with a different email address and assured she would then cancel my old subscription and transfer all my music to my new account..... I did this and emailed as requested to instigate the promised playlist transfer and have had no response..... I have sent a further 4 emails chasing this up, without response..... I now have no access to my original account, a new account with no playlists (which I have built up over the last 4 years!!) and also, no reply to the fact that my original account was paid up until mid October and I cannot use it!!! to say I'm slightly disgruntled is a massive understatement!....
S
Rank
Hi,
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
M
Rank
Today i tried to play some music on deeze while going home from work while i started to get notification that someone else is listening to music on my account. I cant see any other device besides mine thats linked, but i know i have deezer on my computer at home which is turned off right now. Ive changed the password but the problem persists. Recent songs show song from one author and has been playing for an hour or so. Can someone look into this or lend some help?
Rudi
Rank
Userlevel 7
Badge +7
Hi there @ladymercy

Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more, and let me know if the problem persists 👍🏼
Rudi
Rank
Userlevel 7
Badge +7
Hi there @Hinzy9 @chazell31

Sorry that's happened. I've had a look at your accounts, unlinked devices, refreshed cache and sent a password reset email. Please change your password once more and let me know if it helps.
I
Rank

Same here.

I have changed password and unlinked all devices.

Plz solve it.

K
Rank
Userlevel 7
Badge +6

Hello @Zamletipolz, I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. If the problem persists, please get in touch with our customer support team.

https://www.deezer.com/en/profile/3421485864
R
Hi!
The same tinhg just happened to me!
Apparently, I'm using deezer in 2 different devices, but that's not true. and there is music listed in my history that I never listened to.
I've tried to change my password but it was no longer the one I used to use, the number of characters is different, so I can't change it.
Please help.
K
Rank
Userlevel 7
Badge +6

@Zamletipolz cool, don’t hesitate to keep us posted. Also, if the issue continues, you might consider changing the email address you use to log into Deezer. Most of the time, Deezer accounts get hacked because the email address was compromised. Just let us know if that happens :wink:

https://www.deezer.com/en/profile/3421485864
B
Rank

I keep getting interrupted by the error; Hmm someone must be listening   how do I resolve this? I have tried to uninstall and reinstalling the app, also changed my password but the problem persists. How can I resolve it?

Rudi
Rank
Userlevel 7
Badge +7
Hi there @madeoa

This is an issue we're investigating at the moment. But in the meantime, I've done some maintenance in your account and sent a password reset email. Let me know if this helps 👍🏼
Rudi
Rank
Userlevel 7
Badge +7

Hey @beukeskobi @Yuval Zilber 

Sorry for the inconvenience. I've had a look at your account and have carried out some due maintenance.

I sent you a password reset email too, so please change your password and report back to us if you have any further issues :relaxed:

I
Rank

I HAVE THE SAME ISSUE. CAN YOU PLEASE FIX MINE??

Ileenb
M
Rank
Sure, but the problem is there is ONLY one device logged in Deezer. It´s my iPhone (see attached).
I´ve changed my password and the message continues being displayed.

What can I do?

Best regards, Mário Eugênio.

1 Attachment
Rudi
Rank
Userlevel 7
Badge +7
@Xavtiln @Hamilton44 For some users, the issue is gone after some maintenance is performed in their accounts. But unfortunately for others we stil l have to 'crack the code'. Thank you for your patience and support 👍🏼
P
I have had exactly the same problem as above for the last few days.

I am the only one using the account and I only have one device linked.

I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.

This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
Rudi
Rank
Userlevel 7
Badge +7

Hi there @ahodicska 

Sorry that's happened. I've had a look at your account and have carried out some maintenance. Please reinstall the app, restart your device and change your password once more, through reset email I sent you. And let me know if the issue persists! :wink:

By the way, log in with email directly, not with your Google account :thumbsup_tone2:

 

I
Rank
My music stops playing and it says somebody is using my account on another device and it is not me
Rudi
Rank
Userlevel 7
Badge +7
Hi there @Ilija Mileusnic

Sorry that's happened. I've unlinked your devices and sent a password reset email. Please change your password, login directly with email (not with Google or Facebook) and let me know if the problem happens again.
Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @petra637 I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.:relaxed:

Rafael.
Userlevel 7
Badge +7
Hi there. You have to unlink your device and the Facebook, but I have already done it for you now. Please change your Facebook's password and your Deezer's password. Let me know if it helps!
C
@Rudi Same problem for me and it is pretty annoying. It is happening on my computer and my phone, which are the only two devices connected at my account. I changed twice my passport and log out. It keeps happening. Can you please do something about it ?
Thank you !
Rudi
Rank
Userlevel 7
Badge +7

Hi there @serentwinkle1 

Sorry that's happened. I've had a brief look at your account and carried out some maintenance. I've sent you a password reset email, so please update the app and change your password once more. Let us know if the issue persists!

Rob Igo
Rank
Userlevel 7
Badge +10
Hi @PStar

Firstly have you read the links mentioned above?

Also would you try this in exact order:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

Let us know how you get on 🙂
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

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