Breaking News: Deezer Outage 🚨
Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. seems the profile is still dependent. how can i solve this problem? I just want to take my profile and make into a proper independent Premium account.
is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared
I pay 11.99 a month.last 1 20th May 22 yet my account has gone to deezer free. I don't think so. Please restore as I'm paying for nothing. Not happy at all.
I should take a premium account , if there was a duo account. Family is way too big, and 2 times a premium is way too expensive .
I hope it’s a temporary issue on Deezer’s end but all of a sudden I’ve opened my Deezer on desktop browser and I don’t have any of my about 350 favourite albums anymore in my library. It says: “No favourite albums yet”.Still all there inside the iPhone app for the moment. What’s going on?
Hi for the past 24 hours when I go to Downloaded Music and click on a playlist the page disappears and says 'retry.' This is a problem because I use this app as a dance teacher. When will this be rectified? If this app is not dependable then I will need to find other options.Regards
Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC. It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify Thanks
Today I woke up to the surprise that I made a purchase of $4.69, but the truth is that I had already canceled my Dezeer Premium subscription a long time ago, I am asking for a refund from Dezeer since the purchase was made automatically despite that I had already canceled my subscription
My deezer app keeps logging me out anytime i login.This started some weeks ago. it happened all of sudden.Using version 7.0.2.75
I want change my address email
Hi, I just accidentally paid for deezer premium which i don't want.Can I get a refund?
Hi thereI’ve been paying for a Deezer Family account service ($10.49 per month) for a year now but my account has never been upgraded (it has stayed as ‘Premium’). I would like to be refunded for all subscription amounts paid to date. My user name is fionamack100 and associated email address is fiona.schulenburg@gmail.com
How do I inactivate message notification? Mac Desktop
Deezer yh you personally Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too
Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????
Hi, So when using deezer on my OnePlus 7 Pro running Android 12 (although behavior is consistent on other devices as well) the status bar is always black whereas most apps use the fact that the status bar is transparent by extending the colour of what's being displayed in the app into the statusbar. Would love to sees this fixed. It's a small thing but a thing that makes a big difference in perceived quality experience.
Recently found out my family account supports HiFi so I went ahead and enabled it. To be sure everything is HiFi I deleted smart cache in the app, force killed the app, cleared it cache and cleared its data. Now it seems that when a track doesn’t have a HiFi version available it falls back to basic instead of HQ. I’ve made video of two phones together, showing the audio settings and displaying that when the HiFi phone falls back to basic (no Hifi or HQ logo available) the other phone set on HQ only still has the HQ logo on the album page.
Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do ? (excuse me, english isn't my native language ) Thank you for your help.
HiI have the CCWGTV and have the Deezer app running. When playing the same song through the app vs casting it from my phone - I thought it just didn’t sound the same. So I checked the data consumption for each option and Viola ! Casting to CCWGTV - 25Mb (roughly) per songPlaying through the built in app - 5Mb (roughly) per songThis is when playing the same song. This leads me to believe that when I cast - Chromecast fetches the lossless version of the song. But...when I use the built-inn app - I am getting AAC (or whatever lossy format is being fetched).Hence my request for clarity - is the Deezer app built into the Chromecast With Google TV able to play HIFI quality? If it is, where do I make the necessary changes to enable this change?Thanks you.
What happened to the side scroll on artists view? I liked the red artist side scroller so I could efficiently go to a favorite artist. Honestly really annoying and something I would consider switching services over.
Hello, my payment to Deezer has failed today. (Indonesian resident. Indonesian bank) Is it possible to schedule payments at the start of the month (as things are tight and don’t want to lose my music)? kind regards
Hi all,Android/Samsung phone.So I have a subscription and have around 80GB of Hi-Fi tracks downloaded. I like to play these all on shuffle by selecting ‘downloaded’ and then pressing shuffle. Up until recently, this worked fine and every time I pressed shuffle, it reshuffled the playlist, or at least it appeared to have changed. I think over the past month I seem to have lost this. It started after an update I think where it kept crashing when I selected ‘downloaded’. So after some troubleshooting I had to delete them all and start all over again. When I press shuffle on the downloaded tracks now it just goes to ‘favourites/loved’ and it doesn’t shuffle them at all. On the odd occasion it does work and plays my downloaded tracks on shuffle. I have an eclectic taste in music and like to listen to all my music randomly most of the time.I imagine I’m not the only one experiencing this issue?
My account is Premium parter Globoplay in Brazil an my account show as Free aluizsouza2@gmail.com please resolve this asap
Using Calyx 3.47.0.2.75 Have uninstalled and reinstalled and restarted. This began a couple of days ago
All my Saved Playlist and Alblums on my Profile Gone.... Disappeared
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