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One Hit Wonder
Mr Sunny
One Hit Wonder
December 29, 2022
Answered

access to my account

  • December 29, 2022
  • 6 replies
  • 90 views

 i had Deezer family and i had my account on the account of my brothers (who was the admin of the family) with the Deezer family. but now i don’t have deezer family and i can’t access back to my account. and it’s annoying because i can’t connect to my account ? 
thank you in advance 

Best answer by Johnathan.Deezer

Thank you @dee_dirk ! 

Hey @Mr Sunny ! 

On that case your account should have an email to connect into it directly.🌐

If it doesn’t or you can’t find your profile anymore, please contact our Customer Care Team, they can help you to find your profile and help you to connect into it.😊

Take care!

6 replies

Anonymous
December 30, 2022

Hey @Mr Sunny 

Your brother could invite you back to his family subscription.

One Hit Wonder
Mr SunnyAuthor
One Hit Wonder
January 1, 2023

but he isn’t subscribed now 

Roadie
yvan.beerens
Roadie
January 2, 2023

Deezer had last year a hack and lost 240M persons their data, maybe you’re hacked…

Anonymous
January 2, 2023

@Mr Sunny 

But your account had its own login data?
Do you get an error when trying to login or a message that deezer free can no longer be used?

    Anonymous
    January 2, 2023

    Deezer had last year a hack and lost 240M persons their data, maybe you’re hacked…

    No passwords were tapped.

      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.DeezerAnswer
      Ultimate Superstar
      January 9, 2023

      Thank you @dee_dirk ! 

      Hey @Mr Sunny ! 

      On that case your account should have an email to connect into it directly.🌐

      If it doesn’t or you can’t find your profile anymore, please contact our Customer Care Team, they can help you to find your profile and help you to connect into it.😊

      Take care!

      JohnathanF
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