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One Hit Wonder
Eloan Piazza
One Hit Wonder
January 5, 2023
Answered

One of my playlist disappeared

  • January 5, 2023
  • 4 replies
  • 276 views

Hello, I logged to my account and noticed that my biggest playlist “Eloan” was missing (more than 600 song from 2018…..) ! I tried to find it using the link to recover the deleted playlist but it was missing there too. Is it a bug? Help me I really care about this one in particular…….. I’m sure to be logged to the right account and I don’t even remember having deleted this playlist :(

Best answer by Johnathan.Deezer

Hey @Eloan Piazza ! 

As you said you already tried the recover playlist link and sadly still can’t find it, please contact our Customer Care Team, they can have a look on your account and try to find.🕵🏽

Good lucky.🍀

4 replies

Anonymous
January 7, 2023

Hey @Eloan Piazza 

Maybe just a small glitch. Log out and back in again and you should be able to find everything.

    One Hit Wonder
    Eloan PiazzaAuthor
    One Hit Wonder
    January 7, 2023

    hey ! thanks for the tips, but I tried and I still can’t find it

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    January 8, 2023

    Have you tried to recover the playlist following the instructions on the following article from our support site: https://support.deezer.com/hc/en-gb/articles/115003736489-Recover-a-Deleted-Playlist
    Thanks

      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.DeezerAnswer
      Ultimate Superstar
      January 11, 2023

      Hey @Eloan Piazza ! 

      As you said you already tried the recover playlist link and sadly still can’t find it, please contact our Customer Care Team, they can have a look on your account and try to find.🕵🏽

      Good lucky.🍀

      JohnathanF
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