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2022 Hisense VIDAA Smart TV

  • 4 January 2023
  • 1 reply
  • 209 views
CaraV
Rank

Hi all

I have a 2022 Hisense 58” VIDAA Smart TV, which comes with the Deezer app already loaded, however I have the intermittent problem that my downloaded playlists freeze mid-song. I then have to turn the TV off completely at the power outlet for about 5 mins to reboot everything but it seems to happen again after about 30 - 45 mins. This is VERY annoying as I only pay for Deezer premium in order to use it on my TV?? Please help….

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Best answer by Johnathan.Deezer 11 January 2023, 13:35

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Johnathan.Deezer
Userlevel 5
Badge +6

Hello @CaraV!Β 

Sorry about the delay.Β 

As this case is something more technical, please contact our Customer Care Support, explain it to them, send some screenshots or a video with the issue, so they can check it better and help you.Β πŸ™‡πŸ½

Good Luck.😊

JohnathanF
TERMS OF USE DEEZER COMMUNITY SITE