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Why are you TRASH Deezer? I want to delete my account

  • 3 January 2023
  • 1 reply
  • 109 views

Yo Deezer, I just got informed by Firefox of a data breach in 2019 that affected me, you never bothered to let me know you bag of dog excrement. Your help pages gives BOGUS instructions on how to delete account, no such settings you lying weasels.

 

What the hell are you playing at?

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Best answer by Johnathan.Deezer 9 January 2023, 12:06

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Userlevel 5
Badge +6

Hey @Deezer Is TRASH ! 

Sorry about the issue.

Immediately after learning of the data breach in November 2022, we contacted the CNIL (Commission Nationale de l'Informatique et des Libertés), with whom we have been working ever since, particularly with regard to the communication we must make to users. In order not to wait for the outcome of this work, we published an article on our support site to inform the users concerned about the data leak. We are currently finalizing our user communication with the CNIL, which will be sent to those affected by the breach.

The data included in the sample are mainly email address, date of birth (usually in the form "01-01-XXXX" since we only ask for age), name (usually a pseudonym), gender, language used, country, general information regarding subscription, and communication preferences (opt-in/opt-out). The sample does not contain any sensitive data, passwords, payment data, service usage data (such as listening history), geolocation data, or data that would allow for the description of the user habits. Furthermore, it is important to note that this is old data, dating back more than three years.

As far as Deezer's systems are concerned, their security is not compromised and, of course, we will continue to enhance our capabilities to ensure their protection and the protection of our users' data, including vulnerability scans and penetration tests.

You have more info about it on this article.

If you still want to delete your account, please check this link.

Take care.

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