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Hitmaker
cheatcakes
Hitmaker
January 3, 2023
Answered

Random songs mixed into Favorites - Premium

  • January 3, 2023
  • 3 replies
  • 94 views

I have a premium account. I'm certain I'm logged in correctly. But when I tell Deezer to shuffle my favorites, a bunch of garbage recommendations are also played in between. I do not want this. How can I stop it? 

 

I am using the Android mobile app.

    Best answer by cheatcakes

    Hi @Jaime. I think I figured it out - user error. I was confusing the “shuffle my music” button with the “favorite tracks” > “play” button. Thank you!

    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    January 5, 2023

    Hi @cheatcakes could you please provide a screenshot with examples of songs that aren’t in your favourites wen you ask Deezer to shuffle your favs in order to investigate?
    Thanks 

      Hitmaker
      cheatcakesAuthorAnswer
      Hitmaker
      January 5, 2023

      Hi @Jaime. I think I figured it out - user error. I was confusing the “shuffle my music” button with the “favorite tracks” > “play” button. Thank you!

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        January 11, 2023

        That’s great @cheatcakes !

        Any questions let us know! 😊


        Take care.

        JohnathanF
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