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K
Runaway Baby
hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

Best answer by Jaime.Deezer

Hello @korchihicham please get in touch with our Deezer Support Team and one of our agents will check your account in the system and let you know if there is something wrong. My guess is that prices have changed in your country and the price for a Family subscription is USD$17.99 now (193 Dhs more or less).
Thanks 

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    6 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5244 replies
    • Answer
    • January 8, 2023

    Hello @korchihicham please get in touch with our Deezer Support Team and one of our agents will check your account in the system and let you know if there is something wrong. My guess is that prices have changed in your country and the price for a Family subscription is USD$17.99 now (193 Dhs more or less).
    Thanks 

    GropplerZorn
    1 person likes this
    • GropplerZorn
      GropplerZorn
    K
    Runaway Baby
    • korchihicham
    • Author
    • Runaway Baby
    • 2 replies
    • January 9, 2023
    hello but normally if there has been a price increase, Deezer should notify us before. and in addition the increase should not be 3 times the amount we paid before.
    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5244 replies
    • January 10, 2023

    All users were notified about a month ago more or less.
    You should have received an email unless you have opted-out of any communication from Deezer.
    Thanks

    K
    Runaway Baby
    • korchihicham
    • Author
    • Runaway Baby
    • 2 replies
    • January 10, 2023

    No i didn’t receive anything about this

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5244 replies
    • January 11, 2023

    @korchihicham you should have received the notification on the 15th November as I can see in our system.

    A
    • Anonymous
    • 0 replies
    • January 11, 2023

    @korchihicham 

    Maybe the email ended up in spam?

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