Solved

Why am I now charged for €10? If you’re going to continue to do so, I have no reason to continue using Deezer as there are much cheaper platforms offering same. I’ve been Deezer user for years, but this is unacceptable! I also want to request a refund!!!

Please delete my profile suzana.sljivancanin

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

Please advise on the charge of 17.99 on my card for the current subscription period as opposed to the usual 4.49 usd Abdi

I have subscribed to Deezer family but it is still saying I am on Deezer premium. What do I do 

Hi. Ive been trying to find clean versions of a few songs that i like. All i see is the explicit versions. I have a small kid at home and i usually listen to music on a loud speaker and coming from apple music was kind of used to having the choice to pick between either version. Does deezer only have explicit versions of some songs and not the clean option?

I wanted a one month trial, But I deducted the amount from the account, I wont cancel subscription 

Why can't I delete my account??? 

Ciao, è più di un mese che quando avvio Deezer, inizio ad ascoltare i miei brani preferiti che sono tantissimi, puntualmente dopo la riproduzione di uno o al massimo due brani la riproduzione si interrompe. Come devo fare??? Sto per abbandonare questa app perché mi dà su i nervi questa situazione! È inaccettabile. Il messaggio di errore è il seguente: "riproduzione fallita: il contenuto richiesto non sta caricando".Questo capita sia che c'è il WiFi, sia che c'è la rete del mio gestore.  

Hello  dear Deezer team  I have noticed that some of the playlists have not been updated since one year especially “Rai” and there is no update in the app for the last two weeks comparing to Spotify and iTunes.  hope to her from you soon 

I sudderen can not get into my account/music. Please can you tell me what is wrong?

I cant renew my plan today is the last day…. No options for credit card or payment

Hi, music is stopping because somebody else is using my deezer account. I already changed the password but it didnt fix the issue. Can you please help? thanks

Hi. How can I add my kids account to deezer family. I chose and paid for this option.Please, send me instruction. 

Hey , I added a gift card to my account and i just realised my bank account was empty , ( they take 0.01 $ to make sure to link a bank account to a deezer account 1 week later) So the payment got declined and i got sent back from premium to free deezer.When i realised it , I added some founds but I couldn’t re-use the same gift card.So I basicly lost 3 mounths and 3 weeks ‘-- Is there a way to re-enable my gift card ? If you could help me , you’d be amazing :) Micka 

I can see many posts going back 3 years with the same issue... After listening to Christmas songs for a month the regular flow is absolutely full of them, almost every song is Christmas. Obviously I could "angry face" every Christmas song I get... ButA-Half the time I'm driving B- I really like these songs (at Christmas) so don't want them not to appear next year  There absolutely must be a fix for this as I can't see the same issue logged for other music streaming services (I absolutely love deezer, but this is a huge pain) 

Hola buenas tardes. Tengo un problema con Songcatcher y su uso.Resulta que uso deezer para escuchar radios online de otros lugares. El problema es que esas radios no ponen qué cancioned están sonando. Para saber el artista y la canción que suena tengo que echar mano de Shazam ya que si uso songcatcher se para la reproducción. Me imagino que es porque no trabaja en segundo plano. ¿Cierto no?¿Es siempre así o es por mi móvil?Si es porque es así, ¿se puede proponer como idea de futura actualización. Porque si no, se pierde una función interesante a mi juicio de la app.Gracias.😊

Hola buenos días!Lo pregunto porque no sé si es que soy yo el que no tiene la opción o que directamente no es posible hacerlo.Resulta que cuando escucho un podcast y cuando hay algún episodio que me gustaría marcarlo como favorito o crear una playlist o lista de reproducción con los que me parecen más interesantes no puedo.¿Esto es así? Me refiero no se puede añadir a ninguna lista ni marcarlo con el ♥️?Como veo que no es posible lo planteo como 💡 de actualización futura.Gracias.😊  

what is going on, sice when you have chanced price of subscription, till last month was 4,99€ and now.10,99...... hell no......bye bye Dezzer

Da li je moguce dodati neku pesmu na Deezer?Primetio sam da na Deezeru ne postoji dosta pesama koje ja licno volim (na prvom mestu od izvodjaca Djanija) i hteo sam da vidim da li poatoji mogucnost da ja nekako samo dodam te pesme tamo da ih ja i drugi ljudi koji zele slusaju.Ne trazim nikakvu zaradu za to ili bilo sta slicno samo te pesme koje nedostaju

Hi Team,Loving Deezer, but would also like to be able to use the Deezer app to stream radio stations - seems Australians don’t get this option.Is there a plan to provide this service and what timeframe are we looking at?Cheers!

Hi allI have a 2022 Hisense 58” VIDAA Smart TV, which comes with the Deezer app already loaded, however I have the intermittent problem that my downloaded playlists freeze mid-song. I then have to turn the TV off completely at the power outlet for about 5 mins to reboot everything but it seems to happen again after about 30 - 45 mins. This is VERY annoying as I only pay for Deezer premium in order to use it on my TV?? Please help….

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

I have a premium account. I'm certain I'm logged in correctly. But when I tell Deezer to shuffle my favorites, a bunch of garbage recommendations are also played in between. I do not want this. How can I stop it?  I am using the Android mobile app.