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Samsung TV keeps loading and nothing happens (cannot play My Music)
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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H
Deezer samsung App de açılmıyor....
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Premium family account holder
Like others have reported the Deezer App on my samsung tv has stopped working it gets stuck with logo and the forever rotating loading roundel not getting to the login page
Not sure if this is of any relevance, the tv still showing the old style logo rather than updated 'fresh' one, maybe this App is out of date and needs Samsung to push out an update?
Our other Samsung android devices phones, tablets, and ios devices are working and in each case they are displaying the new logo/icon
Like others have reported the Deezer App on my samsung tv has stopped working it gets stuck with logo and the forever rotating loading roundel not getting to the login page
Not sure if this is of any relevance, the tv still showing the old style logo rather than updated 'fresh' one, maybe this App is out of date and needs Samsung to push out an update?
Our other Samsung android devices phones, tablets, and ios devices are working and in each case they are displaying the new logo/icon
Still waiting to start using the Deezer app. from my Tv Samsung S7I. I bought the HiFi option five days ago, so I´m paying for nothing. Do I get a refund?. How long I have to continue waiting?
Userlevel 7
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Hey @Samuel.Habangana @Ingrid Van der Borght @Jim88james @tomekkarpiel007
Sorry about that. Please keep up with our updates here in this thread.
Sorry about that. Please keep up with our updates here in this thread.
Same issue on my UA49KU7351K, gets stuck on the loading page, despite latest firmwire or deleting and reinstalling
hi why Deezer is not working on my tv samsung smart tv im buy Deezer premiom and Deezer stop work on my tv why? For what i must pay?
Hi, I also have the same issue since 2w on my UE40JU6410 Samsung TV. The app gets stuck on the loading page. Firmware of my TV is up to date, Smarthub has been reset, Deezer app has been reinstalled but still the same issue. Please get this bug fixed asap as I am using it very often and do pay for it to work smoothly.
I had Deezer last year and just got it again. It never would load on my TV. IMO Deezer is a waste!!
You better be quick to fix this. I am paying for nothing. Do we get a refund? Deezer has nice music, but to be honest your support is of the poorest.
Last time I can wait for your fix. Next time I churn.
Last time I can wait for your fix. Next time I churn.
For about 2 months now, deezer will never start on my Samsung TV. It first displays "Loading deezer ..." then I have the logo with the spinning drawing and it stays there forever (at least several hours). I see the LED's flickering on the Internet gateway, but nothing happens.
I tried to connect via cable, via 2.4GHz and via 5GHz, but to no avail. I have deezer on my iPhone, and using the same wireless network, the app starts and works.
I tried to reset the router to factory default, even replaced it, I also performed a RTFD of the TV, de-installed, re-installed... Even unplug it for long periods to be sure all clears... I really have no idea what may be wrong.
I noticed that even opening the deezer website from the smart TV is not possible. The page is blank (different than reporting an error). I thought it might be malware, so I removed all I could.
I am completely clueless. I have very little experience on debugging the smart TV, so, I can't see where the issue is. I removed all I could from the smart TV, it has no support for live updates, so I can't try this. I de-installed all I could but that doesn't solve the issue either.
Do you have any idea how I can debug this?
I see that the app is already quite old (2018), maybe it is no longer supported by your servers...
Thanks!
Bernard
I tried to connect via cable, via 2.4GHz and via 5GHz, but to no avail. I have deezer on my iPhone, and using the same wireless network, the app starts and works.
I tried to reset the router to factory default, even replaced it, I also performed a RTFD of the TV, de-installed, re-installed... Even unplug it for long periods to be sure all clears... I really have no idea what may be wrong.
I noticed that even opening the deezer website from the smart TV is not possible. The page is blank (different than reporting an error). I thought it might be malware, so I removed all I could.
I am completely clueless. I have very little experience on debugging the smart TV, so, I can't see where the issue is. I removed all I could from the smart TV, it has no support for live updates, so I can't try this. I de-installed all I could but that doesn't solve the issue either.
Do you have any idea how I can debug this?
I see that the app is already quite old (2018), maybe it is no longer supported by your servers...
Thanks!
Bernard
Userlevel 7
+7
Hi there everyone,
We're currently looking into this issue so thank you all for reporting it and sharing your feedback. I've gathered data from your comments and passed it on to our devs to help with investigating the issue. Once I get more details, I'll let you know 👍🏼
PS.: this reply is marked as 'best answer' so that you all get an update - the issue isn't resolved.
We're currently looking into this issue so thank you all for reporting it and sharing your feedback. I've gathered data from your comments and passed it on to our devs to help with investigating the issue. Once I get more details, I'll let you know 👍🏼
PS.: this reply is marked as 'best answer' so that you all get an update - the issue isn't resolved.
HI.
I haven't been able to access my deezer account for a few days now. When I try to open the app, it just keeps loading for an eternity. I tried to delete the app and reinstall it, but it keeps doing the same thing. It will only show me the 1.25 version, and won't install it and/or open it. I also tried to access smarthub on TV, then reset, and then reinstall, but still no other response but fail.
I have used my deezer account/app on my Samsung TV almost daily until it crashed a few days ago.
/Tine.
I haven't been able to access my deezer account for a few days now. When I try to open the app, it just keeps loading for an eternity. I tried to delete the app and reinstall it, but it keeps doing the same thing. It will only show me the 1.25 version, and won't install it and/or open it. I also tried to access smarthub on TV, then reset, and then reinstall, but still no other response but fail.
I have used my deezer account/app on my Samsung TV almost daily until it crashed a few days ago.
/Tine.
I had Same problem too... I call nett server, boiting device, try to change dns.... Etc. Fuck the app and Samsung. Last update to my tv 2017 when i byet
Same here, app stuck at loading screen.
Same same.....noticed the problem about 2 weeks ago and tried everything. I guess we'll just have to be patient. I hope people at Deezer realize that for many people, this is a major deal-breaker. And Samsung sells an awful lot of TVs...
Hello There,
Same problem for me, also for about 2 weeks, so this has to be a real widespread problem.
My TV is SAMSUNG UE49KS7090U, bought in Germany.
TV Firmware is up to date,
I tried unplugging the TV (usually gets the job done),
I tried uninstalling Deezeer and reinstalling.
What happens is either I get "Deezer loading" message and after a few seconds I am sent back to previous HDMI input, or I then go to the DEEZER title screen when the process indicator circle spins forever
I hope you can get it fixed, because it is a real nuisance, we use Deezer on TV so much.
Same problem for me, also for about 2 weeks, so this has to be a real widespread problem.
My TV is SAMSUNG UE49KS7090U, bought in Germany.
TV Firmware is up to date,
I tried unplugging the TV (usually gets the job done),
I tried uninstalling Deezeer and reinstalling.
What happens is either I get "Deezer loading" message and after a few seconds I am sent back to previous HDMI input, or I then go to the DEEZER title screen when the process indicator circle spins forever
I hope you can get it fixed, because it is a real nuisance, we use Deezer on TV so much.
I have the same problem, since 2 weeks the app wont fully connect with the app.
The tv screen keeps on showing: welcome to deezer en is loading. I already reset the tv, but that wont fix the problem. I also dont get an error message.
Could you please help me?
Its a UE40H6200 model samsung smart tv
The tv screen keeps on showing: welcome to deezer en is loading. I already reset the tv, but that wont fix the problem. I also dont get an error message.
Could you please help me?
Its a UE40H6200 model samsung smart tv
Same problem here. TV is H6400 and it worked until around 14 days ago (first half of July).
Здравствуйте. На моем тв Samsung 1 неделю назад перестало запускаться приложение Deezer. Переустановка приложения не помогла. На фото экран на котором зависает приложение. Тв Samsung UE32F4510. Версия Deezer 3.008. На тв устанвлена посоедняя доступная версия ПО.
Same here. I was just on the phone with Samsung for an hour and doesn't seem like its on there end. Did every trick and even reset TV. Nothing is working. Have no music on my B&O sound system!! How much longer?? Should I go back to apple or Tidal
tengo el mismo problema y he probado todo lo que se dice por aquí y nada, hay soluciones?
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