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Samsung TV keeps loading and nothing happens (cannot play My Music)

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Rudi
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Hey @Nimax 

There won't be an early release for testers. However, we're very close to more news around this app so please hang in there a bit longer :relaxed:

I
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Hi
Deezer is no longer opening up on my Samsung smart tv. The circle underneath the Deezer logo just keeps spinning around?
I have no problems using YouTube or Netflix.
Tried to chat to Deezer direct but each day this week they say they are closed?
Rob Igo
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Hi @Ian13

you can contact support here

FYI I believe all TV app are currently being updated by Deezer so hopefully they'll be an update soon 🙂
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
B
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Seems to be a duplicate of this one.
J
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I had Deezer last year and just got it again. It never would load on my TV. IMO Deezer is a waste!!
B
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I have the same problem in my samsung tv. Just loading forever for no reason but it never starts no matter how long you wait. // as another user says, other apps are working perfect this is the only one not working ( youtube / Netflix / spotify as an example ).

B
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D

eezer samsung televizyonda artık çalışmıyor.Hesaba giriş yok.Sonsuz döngü de kalıyor.
Rudi
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It hasn't been fully launched yet, we're almost crossing the line @Miklós Németh @Treemaddog please hang in there a bit longer.

Thank you for your kind feedback @Raphael.Moriscot, it put a smile on my face :relaxed: what TV model do you have?

Alfredo.Deezer
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Hello @shegy 

Thank you for the information provided.

Please check this information, as we are currently experiencing some issues between some devices and Deezer

Sorry for the inconvenience caused.

Thanks

Leonídia.Deezer
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Userlevel 7
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Hi @Bukan, sorry to hear that you're still experiencing this issue.

To help with the investigation, could you please provide answers to the following questions:

  • What email address are you using to log into the Deezer app on your TV?
  • What are the TV brand and model code? You can find this on the back on the TV (this code can also be found in the settings of your TV).
  • Could you tell me if your TV is connected to your network via your Wi-Fi or via cable?
  • Could you check if you have strong signal on your TV (you can test other apps such as YouTube and let me know how fast it takes to download)?
Rudi
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Userlevel 7
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Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

J
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My Deezer app has stopped working on my Samsung TV. I've tried everything
Rudi
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Userlevel 7
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Hey! @CLINTJ 

Hold on, do you mean the new TV app? If yes, we don’t have an estimate, yes, but it should be very very soon. We need to wait for the manufacturers to give the green lights, for example. I’ll keep you posted!

Maantje247
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I can not access my music on my Samsung UE55MU7040 television. It keeps on going with this loading screen. I can only acces the home page; only showing music I do not want to listen… ever.

Still works great in my iPhone. Although slightly slower loading these Days.

I might consider making a switch to spotify.

Manuel
G
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i for the last two weeks the app has not been working on a Samsung TV please can you advise when this will be fixed I’ve been looking online it seems like everybody is experiencing the same issues I have tried uninstalling the app reinstalling it this makes a difference you get the Deezer opening signed up with a the wheel and it never loads

Rudi
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Userlevel 7
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Thanks for adding to the discussion @Mateusz.Czok 

In the meantime, please try restarting devices (including network) and requesting a new password for your Deezer account :thumbsup_tone2:

If there's a firmware update available for the TV? Or have you had an update recently?

M
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Same for me. I have a Samsung ue55nu8050 from 2017. When I start the app it keeps loading. I deleted the app and installed the app again but nothing works.

W
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Hi,

 

Using Deezer app on Samsung TV, though it seems to have severe loading issues. After you press on any of the song types or just move around the app, eventually it’s just stuck on loading and never ends, you have to restart app.

Would it be possible to fix this issue? Also, how often do you update the app?

B
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Morning, for the past 2 days the Deezer app on our Samsung TV model UA55M6000, with Deezer version 1.0.25, uninstalled and reinstalled is not working. It opens past the loading screen into the music homepage, but the homepage is blank except for the menu options and it hangs in this screen. 

All other streaming services working fine on the TV, and Deezer is working on phones and computers. It just wont work on the TV. 

 

Help

Rudi
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Userlevel 7
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It's complicated @wartez Samsung also delivers new firmware updates that could help the situation,  so I suggest checking those with them first. I've moved your comment here so that you can see that Samsung has a part to play in this integration.

Hey @shegy you need to look for TV updates within its settings. I also encourage contacting Samsung support about this, while I'll be referring the issue to our devs on this side as well :thumbsup_tone2:

J
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How much longer do you need. It's been 2 months and it's still not working.... I got the same issue on both my samsung TV and Samsung sound system.
Rudi
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Userlevel 7
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Thanks for the constructive feedback @sirocco 

As I've mentioned above, we're actually developing a new TV app and we're almost there. Please bear with us a bit longer and the experience will be much improved! :relaxed:

 

W
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tengo el mismo problema y he probado todo lo que se dice por aquí y nada, hay soluciones?
Rudi
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Userlevel 7
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Hi there @BernardC 

Thanks a lot for coming to us with such detailed feedback - I'll be passing it on to our devs.

The app is still supported but these issues won't be fixed at the moment - we'll be looking to update the app in the future. So for the time being, do you have any Chromecast enabled device to cast from your phone with our Deezer mobile app?

D
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Any update on this as I am experiencing the same issues as the above comments on my Samsung TV. All I get is that it can't connect to the server and to try again later.

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