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Samsung TV keeps loading and nothing happens (cannot play My Music)

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T
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Hi @Rudi 

Also unable to use Deezer on a Samsung smart TV running their latest updates. I've removed and reinstalled Deezeer multiple times and it just shows to be playing but the seeker/time doesn't move. 

Y

 I cant access any of 'my music' it just hangs.  It takes hours to get your favourites into playlists from other devices (because this cant be done from the tv)  and then you end up not being able to listen to the playlists? What are we paying for? I'm on a premium subscription.  I have reinstalled the app and unlinked account and linked again.  NOTHING WORKS

Same issue here. Very frustrating.

Deezer dev, has the update aforementioned been pushed in all region?

zevekar
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Userlevel 2

Hi there @buzby62 

Thanks for reaching out to us. We're not entirely sure yet, we're still investigating this and we're reporting to our dev team all users, including you, that are affected by this issue. As soon as we have an update, I'll be sharing here and here.


Dear Rudi,

please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses ...

 

ЯZ
zevekar
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Userlevel 2

The app is working again for me.


What a SOLUTION?

ЯZ
G
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Hi @antoine50 @bluewesome,

Can you please tell me what troubleshooting process you guys tried so far? Is the TV Firmware updated? 

M
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Userlevel 1
I've a premium Deezer subscription, It was working the last couple of years, but now I'am unable to access the Deezer app on my Samsung tv. When I click the App I see just a loading signal and the Deezer logo. I can still access it on my desk top and iPhone.
S
Same issue on my UA49KU7351K, gets stuck on the loading page, despite latest firmwire or deleting and reinstalling
S
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Hi,

Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.

Appreciate some assistance on the matter.

Regards Louise
Rudi
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Hey @Samuel.Habangana @Ingrid Van der Borght @Jim88james @tomekkarpiel007

Sorry about that. Please keep up with our updates here in this thread.
Rudi
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Have you checked for firmware updates @edgars.sults? Other users reported an improvement too :wink:

Minimoon
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?

L

Hi to all community.

I recently have a trouble with Deezer app on my samsung tv UE65MUxxx.

When I launch the app, home page is displayed. It's ok with any part of the home page. I mean I can play my Flow or select and play any suggestion of the home page.

But when I want to access to "my music", a neverending loading page appears… I just can't access to "my music"... 

I tried to uninstall and install again the app but I have the same problem…

Couls anyone can help ?

 

Thanks a lot

Rob Igo
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Userlevel 7
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Hi @Ludovic Wacquez 

 

I believe that most of the TV apps are going to have a refresh/update over the next few months… hang in there hopefully sooner rather than later! :) 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
P
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Deezer app on two different samsung TVs gets stuck on the loading symbol

Help please.

Previous threads with this problem have not showed how to solve this???

Rudi
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We haven't got many details at the moment on the looks/interface but we've been told that the app will perform better and will include Deezer common features like Monday Discovery, Sunday Chill, etc. @Raphael.Moriscot @szcooper2006 hang in there, please!

Rudi
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Userlevel 7
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Thanks for reaching out @Prescotts, you can still try to restart the devices and your internet router for about 3 mins. Also, check if there are any firmware updates available for the TV. Generally this fixes it, but if it doesn't, there could be more to it and we need to find out :thumbsup_tone2:

Rudi
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Hi there @Ionut Stancu 

Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins.

Z
Rank

Please assist, I cant access 'my music' from my Samsung Smart TV.  All other devices work fine.  I have reinstalled app, unlinked account, linked it back, tried again  but not winning.  I use my TV app the most of all devices.  I can sign in and access home page only. Please help

Same problem for around 2 weeks now! 

V
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I reported the same issue in another topic: Link
Minimoon
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Okay, when would she be available? 😁

Z
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This is ridiculous!

 

No attempt to give feedback!

 

Very poor! 

Rudi
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Userlevel 7
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Hi there @buzby62 @Zorp @grka @clato @RikOnderwater @zevekar 

Thanks for reaching out to us. We're sorry you're having this frustrating issue.

We're still investigating this and we're reporting to our dev team all users, including you, that are being affected by this issue. As soon as we have an update, I'll be sharing here :pray_tone2:

U
Hello There,
Same problem for me, also for about 2 weeks, so this has to be a real widespread problem.

My TV is SAMSUNG UE49KS7090U, bought in Germany.

TV Firmware is up to date,
I tried unplugging the TV (usually gets the job done),
I tried uninstalling Deezeer and reinstalling.

What happens is either I get "Deezer loading" message and after a few seconds I am sent back to previous HDMI input, or I then go to the DEEZER title screen when the process indicator circle spins forever

I hope you can get it fixed, because it is a real nuisance, we use Deezer on TV so much.
R
Rank

So there's basically no news. It feels like Deezer doesn't really takes this seriously. Is the problem so big that it takes nearly a month to fix it? To be honest; it sounds like you don't even know what causes the problems yet. So how can we expect a solution in the near future? 

We are paying for a service which is down for almost a month. 

U
Same same.....noticed the problem about 2 weeks ago and tried everything. I guess we'll just have to be patient. I hope people at Deezer realize that for many people, this is a major deal-breaker. And Samsung sells an awful lot of TVs...

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