Best answer by MarekZzz
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Samsung TV keeps loading and nothing happens (cannot play My Music)
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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You better be quick to fix this. I am paying for nothing. Do we get a refund? Deezer has nice music, but to be honest your support is of the poorest.
Last time I can wait for your fix. Next time I churn.
Last time I can wait for your fix. Next time I churn.
I had Deezer last year and just got it again. It never would load on my TV. IMO Deezer is a waste!!
Hi, I also have the same issue since 2w on my UE40JU6410 Samsung TV. The app gets stuck on the loading page. Firmware of my TV is up to date, Smarthub has been reset, Deezer app has been reinstalled but still the same issue. Please get this bug fixed asap as I am using it very often and do pay for it to work smoothly.
hi why Deezer is not working on my tv samsung smart tv im buy Deezer premiom and Deezer stop work on my tv why? For what i must pay?
Same issue on my UA49KU7351K, gets stuck on the loading page, despite latest firmwire or deleting and reinstalling
Userlevel 7
+7
Hey @Samuel.Habangana @Ingrid Van der Borght @Jim88james @tomekkarpiel007
Sorry about that. Please keep up with our updates here in this thread.
Sorry about that. Please keep up with our updates here in this thread.
Still waiting to start using the Deezer app. from my Tv Samsung S7I. I bought the HiFi option five days ago, so I´m paying for nothing. Do I get a refund?. How long I have to continue waiting?
Premium family account holder
Like others have reported the Deezer App on my samsung tv has stopped working it gets stuck with logo and the forever rotating loading roundel not getting to the login page
Not sure if this is of any relevance, the tv still showing the old style logo rather than updated 'fresh' one, maybe this App is out of date and needs Samsung to push out an update?
Our other Samsung android devices phones, tablets, and ios devices are working and in each case they are displaying the new logo/icon
Like others have reported the Deezer App on my samsung tv has stopped working it gets stuck with logo and the forever rotating loading roundel not getting to the login page
Not sure if this is of any relevance, the tv still showing the old style logo rather than updated 'fresh' one, maybe this App is out of date and needs Samsung to push out an update?
Our other Samsung android devices phones, tablets, and ios devices are working and in each case they are displaying the new logo/icon
D
Deezer samsung App de açılmıyor....
H
Hi
Yep we have exactly same problem..
It will not load
Yep we have exactly same problem..
It will not load
Userlevel 7
+7
Hi there @Bakanudo @Treemaddog @Bülen1987 @Garethstyles @hunt roger
Unfortunately we're still working to solve this problem. Please beat with us a bit longer.
Unfortunately we're still working to solve this problem. Please beat with us a bit longer.
Userlevel 1
I've a premium Deezer subscription, It was working the last couple of years, but now I'am unable to access the Deezer app on my Samsung tv. When I click the App I see just a loading signal and the Deezer logo. I can still access it on my desk top and iPhone.
Userlevel 1
How much longer do you need. It's been 2 months and it's still not working.... I got the same issue on both my samsung TV and Samsung sound system.
Userlevel 7
+7
Hi @Maurizio.Pittau @Jamie Stevens
Thank you for reporting it to us. We need more time, we depend on different factors, including Samsung. But please bear with us 🙏🏼
Thank you for reporting it to us. We need more time, we depend on different factors, including Samsung. But please bear with us 🙏🏼
Hi,
Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.
Appreciate some assistance on the matter.
Regards Louise
Just wondering if there's any update on above issue regarding the use of app on Samsung TV?
I'm currently paying for a service which is not fully available, this has been limited for some time now.
Appreciate some assistance on the matter.
Regards Louise
Userlevel 1
Still no updates? We are paying for nothing at the moment. If the problem persists you should consider a refund for users who are facing this issue related the Deezer App.
I use manly Deezer with my SmartTV. I love Deezer, but if the issues will be not sorted soon I will pass to the main competitor.
thanks
I use manly Deezer with my SmartTV. I love Deezer, but if the issues will be not sorted soon I will pass to the main competitor.
thanks
The same problem. Deezer still not working on Samsung Smart tv.
I have been a Deezer customer for over 2 years. Currently paying for the premium package yet the app will not work on my Samsung KS8000 smart TV.
Ive spent a considerable amount of time resetting my tv, dowloading the latest software, uninstalling deezer and reinstalling. I even had Samasung support remotely reset my apps, however Deezer does not work. Extremely frustrating.
Do you suggest I cancel my subscription if I cant use the app?
Ive spent a considerable amount of time resetting my tv, dowloading the latest software, uninstalling deezer and reinstalling. I even had Samasung support remotely reset my apps, however Deezer does not work. Extremely frustrating.
Do you suggest I cancel my subscription if I cant use the app?
So it turns out this has been going on for around 8 months as if you search the forums there are reports of this issue from back then...
This is beyond a joke Deezer.. it is clearly somthing wrong with your TV App with Samsung.. simply push an update to it through the samsung App store and get it over with. There is clearly an error establishing a link to the deezer server to produce the login screen ect. Hence the Devices keep sending out requests (loading circle) and awaiting a reply.
Enough of the whole "we will send a request to our dev team " Replies. Because clearly nothing is being sorted out.
Or maybe I should demand a partial refund for the limited service offered on 2 of my main devices I use which i can no longer access for the past 5 months, yet you continue to advertise it for.
Probably better off going back to spotify.
This is beyond a joke Deezer.. it is clearly somthing wrong with your TV App with Samsung.. simply push an update to it through the samsung App store and get it over with. There is clearly an error establishing a link to the deezer server to produce the login screen ect. Hence the Devices keep sending out requests (loading circle) and awaiting a reply.
Enough of the whole "we will send a request to our dev team " Replies. Because clearly nothing is being sorted out.
Or maybe I should demand a partial refund for the limited service offered on 2 of my main devices I use which i can no longer access for the past 5 months, yet you continue to advertise it for.
Probably better off going back to spotify.
So no one ha an answer for this ? Still the only advice is reinstall the app?
Same issue here. Pls fix it.
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