One Hit Wonder

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Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13879 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

Rob Igo

The OG

Hi @Ian13

you can contact support here

FYI I believe all TV app are currently being updated by Deezer so hopefully they'll be an update soon 🙂

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

J

Justin.Gutmann

Roadie

My Deezer app has stopped working on my Samsung TV. I've tried everything

W

wild

Roadie

tengo el mismo problema y he probado todo lo que se dice por aquí y nada, hay soluciones?

B

BWBW

Roadie

Same here. I was just on the phone with Samsung for an hour and doesn't seem like its on there end. Did every trick and even reset TV. Nothing is working. Have no music on my B&O sound system!! How much longer?? Should I go back to apple or Tidal

A

apvetrov

Guitar Hero

Здравствуйте. На моем тв Samsung 1 неделю назад перестало запускаться приложение Deezer. Переустановка приложения не помогла. На фото экран на котором зависает приложение. Тв Samsung UE32F4510. Версия Deezer 3.008. На тв устанвлена посоедняя доступная версия ПО.

G

gkalem

Roadie

Same problem here. TV is H6400 and it worked until around 14 days ago (first half of July).

V

Vlerks

Guitar Hero

I reported the same issue in another topic: Link

A

Angela G

Roadie

I have the same problem, since 2 weeks the app wont fully connect with the app.
The tv screen keeps on showing: welcome to deezer en is loading. I already reset the tv, but that wont fix the problem. I also dont get an error message.

Could you please help me?
Its a UE40H6200 model samsung smart tv

U

UnsungHero74

Roadie

Hello There,
Same problem for me, also for about 2 weeks, so this has to be a real widespread problem.

My TV is SAMSUNG UE49KS7090U, bought in Germany.

TV Firmware is up to date,
I tried unplugging the TV (usually gets the job done),
I tried uninstalling Deezeer and reinstalling.

What happens is either I get "Deezer loading" message and after a few seconds I am sent back to previous HDMI input, or I then go to the DEEZER title screen when the process indicator circle spins forever

I hope you can get it fixed, because it is a real nuisance, we use Deezer on TV so much.

U

UnsungHero74

Roadie

Same same.....noticed the problem about 2 weeks ago and tried everything. I guess we'll just have to be patient. I hope people at Deezer realize that for many people, this is a major deal-breaker. And Samsung sells an awful lot of TVs...

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