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Samsung TV keeps loading and nothing happens (cannot play My Music)

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I
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Deezer keeps loading forever in my Samsung smart tv for the past 2 days,  I already uninstalled, installed it; updated TV firmware, reset tv configuration with no luck.

Other apps like netflix or youtube are working in the tv, and deezer is also working on my tablet

I have the same problem. This is the second time in about 6-9 months that it has happened. I have tried all the fixes suggested without success. When will there be some rock solid stable software as I am fed up paying a subscription and having to use workarounds to use it from my favoured device?

P
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Deezer keeps loading forever in my Samsung smart tv for the past 2 days,  I already uninstalled, installed it; updated TV firmware, reset tv configuration with no luck.

Other apps like netflix or youtube are working in the tv, and deezer is also working on my tablet

S
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Hi @Rudi,

Thanks for the advice… I checked my firmware… no update possible. I did a factory reset which resulted in having to put all the settings right again, but the problem with Deezer still occurs.

Some extra info about my Samsung TV

Model: QE55Q7FNA

Software version: T-KTM2DEV-1294.1

 

Rudi
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Userlevel 7
Badge +7

Hi there @Steven.DB 

Thanks for letting us know.

Have you tried searching for firmware updates on the TV? If none are available, please try a factory reset and let us know how it goes :thumbsup_tone2:

S
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Hi,

When playing a playlist on my samsung TV with the deezer app, it stops playing after one or two songs.

I never had any problem like this untill the deezer app was automatically updated to version 1.0.25 on the 29/4/2020. 

I’ve already deleted the app and reinstalled it. But the outcome is the same.

To me this seems to be a bug in the newest release of the deezer app v 1.0.25.

Can this bug be fixed asap?

Kind regards,

S

Rudi
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Userlevel 7
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Have you checked for firmware updates @edgars.sults? Other users reported an improvement too :wink:

E
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Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

I have the same version and it’s still not playing anything for me. Tried reinstalling and relinking.

Pia.Deezer
Userlevel 7
Badge +3

Hi @MarekZzz we’re glad to hear so :sunglasses:  Thank you for reporting this - it might help other users, too.

M
Rank

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Rudi
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Userlevel 7
Badge +7

Hi there @BernardC 

Thanks a lot for coming to us with such detailed feedback - I'll be passing it on to our devs.

The app is still supported but these issues won't be fixed at the moment - we'll be looking to update the app in the future. So for the time being, do you have any Chromecast enabled device to cast from your phone with our Deezer mobile app?

K
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Userlevel 7
Badge +6

Hello @jswernich, can you log into your Deezer account on a computer, go to Account settings > My apps, then uninstall the app corresponding to your TV, and finally try to connect again to Deezer on your Samsung TV?

Let me know how it goes!

https://www.deezer.com/en/profile/3421485864
J
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Good day, it seems there have been many issues like this. 

 

The app does not work on our Samsung tv. It just keeps loading. We have updated tv firmware. We cannot uninstall app - we don't have the option. We have reinstalled it. 

 

Nothing seems to work. It is highly frustrating. 

 

Please advise how this can be fixed. I emailed someone from Deezer and they sent a rwsponse telling me to unistall from my phone....please note that the trouble is on the app on the tv. 

Rudi
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Userlevel 7
Badge +7

Hi there @Prescotts 

Thanks for coming back. I'll be passing your feedback to our devs for further investigation :thumbsup_tone2:

P
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Thanks for reaching out @Prescotts, you can still try to restart the devices and your internet router for about 3 mins. Also, check if there are any firmware updates available for the TV. Generally this fixes it, but if it doesn't, there could be more to it and we need to find out :thumbsup_tone2:

Hi Rudi

Checked both Samsung TVs (Different models) there are no updates due.

All other streaming services are working correctly and Deezer is working on our phones via WiFi so i dont think its my Router?

 

Koffiato
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For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(


So I wanted to jump ship to Deezer because of TIDAL's Tizen app is broken. Turns out Deezer is in no way different as I have this issue as well. So far I tried:  1-) Checking updates  2-) Reboot TV, uninstall the app, reboot TV, install the app, reboot TV and then try using it. And any combination of these.   3-) Signing in with my free account or just trying the demo version.   4-) Tried wired or wireless connections.  5-) Rebooting my modem and/or turning it off/on.   6-) Resetting and setting up my modem AND my TV.   7-) Cleaning out app cache/data.  8-) Tried OpenDNS, Google Public DNS, CloudFlare DNS and my IPS's local and remote DNS's.   Like c'mon. TIDAL and Deezer is being ridiculous. It's easy to see why non Hi-Fi peeps prefer Spotify, because it works. It works on a device that Deezer and TIDAL doesn't. I'm immensely disappointed at this.   Please, fix this.

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reaching out @Prescotts, you can still try to restart the devices and your internet router for about 3 mins. Also, check if there are any firmware updates available for the TV. Generally this fixes it, but if it doesn't, there could be more to it and we need to find out :thumbsup_tone2:

P
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Deezer app on two different samsung TVs gets stuck on the loading symbol

Help please.

Previous threads with this problem have not showed how to solve this???

Rudi
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Userlevel 7
Badge +7

Hi there @gfdreyer @SalomeM @bubbleduncan @Jiro1 @Maico 

Thank you all for reporting this. It could be that this issue has returned. Have you had any firmware updates recently?

Please let me know so that I can pass this info to our developers :pray_tone2:

G
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Good morning

Same here on Samsung UE55HU7100. It get stuck on the start up page. Deezer works well on all the other devices. 

Please Deezer move on and get fnd the solution!

 

Have a nice day

gfdreyer

S
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Same here. Its been a week for me doing all the restartings, resettings and version checks. All is updated, but the app on tv is very very dissapointing. It works 2 out of 10 times. That is a very poor statistic, dont say the service exists if it only works 20% of the time. 

 

Now I am resorting to playing on my phone. 

 

I have read all the threads. And all I see is excuses and blame shifting. No one has the answer, not deezer or samsung. And for me its not a new issue. Been on deezer for over 2 years and in that 2 years deezer on the tv only worked 20% of the time if I had to be generous.

B
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Morning, for the past 2 days the Deezer app on our Samsung TV model UA55M6000, with Deezer version 1.0.25, uninstalled and reinstalled is not working. It opens past the loading screen into the music homepage, but the homepage is blank except for the menu options and it hangs in this screen. 

All other streaming services working fine on the TV, and Deezer is working on phones and computers. It just wont work on the TV. 

 

Help

M
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Same for me. I have a Samsung ue55nu8050 from 2017. When I start the app it keeps loading. I deleted the app and installed the app again but nothing works.

J
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Is there an issue with the Deezer Apo for Samsung TV?  I tried to reset the tv to factory settings of the TV twice. But at all times, I am able to sign in but that the only thing that I could do. It just loads.... Until I am forced to close the app.

I removed  other apps but it is still not working. I have a Deezer Hifi account and my TV is last year's model of giant QLED so I could say it is fairly new. I was away from home for a month and I just realized its not working now.

K
Rank
Userlevel 7
Badge +6

Hello @Maantje247, thank you for the honest feedback and sorry that you are experiencing those issues with your Samsung TV :slight_frown: I understand that you are not satisfied. We are aware of the issues with Samsung TV and forwarding all your feedback to our teams at Deezer so that it can be hopefully fixed.

Have a nice day :slight_smile:

https://www.deezer.com/en/profile/3421485864
Maantje247
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I can not access my music on my Samsung UE55MU7040 television. It keeps on going with this loading screen. I can only acces the home page; only showing music I do not want to listen… ever.

Still works great in my iPhone. Although slightly slower loading these Days.

I might consider making a switch to spotify.

Manuel

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