Best answer by MarekZzz
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Samsung TV keeps loading and nothing happens (cannot play My Music)
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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Wow this has been a problem for a while now I guess looking at these comments. I’m a new deezer subscriber and hope the app for samsung works soon because your service is great. I am a deezer Hifi user by the way.
Userlevel 7
+7
Whenever we have more info 
Userlevel 2
+2
Okay, when would she be available? 😁
Userlevel 7
+7
We haven't got many details at the moment on the looks/interface but we've been told that the app will perform better and will include Deezer common features like Monday Discovery, Sunday Chill, etc.
Userlevel 2
+2
?
Userlevel 2
+2
Would the new application have been redone? (UI / UX interface) With new things (eg new animations). Would the application be optimized?
I have the same problem with my samsung tv for many days. still loading again and again...
Userlevel 7
+7
We had a fresh new app produced a few years ago which couldn't be released, so we went back to the drawing board 
but I'm still waiting for the launch confirmation.
Apologies for the experience
Hi
I’ve had enough of it. How many more years to get an app that works?
Today I downloaded Spotify. Looks great. Their app was not compiled in april of 2018.
I personally couldn’t care less about your fancy features of tomorrow when today I cannot even listen to flow on my TV set because you screwed it up. Is Deezer produced by students in their garage or by a company with after sales?
At least you should automatically offer a discount to people who suffer your delays.
Really, companies like yours deserve to go bankrupt. Commercial attitude is asking the customers to suffer in silence! And not just once twice already! You can count without my subscription as soon as I have transferred my playlists yo Spotify.
good luck with keeping customers!
When is this going to be fixed? The last Deezer update was 12/06/2018 (Samsung TV).
Yes thanks, am referring to the app for a Samsung TV.
Userlevel 7
+7
Hey!
Hold on, do you mean the new TV app? If yes, we don’t have an estimate, yes, but it should be very very soon. We need to wait for the manufacturers to give the green lights, for example. I’ll keep you posted!
Hi Rudi, do you know when the new app will be available on the iOS store for android devices?
Userlevel 7
+7
Hey
We totally get you, apologies for the experience.
What I can assure you is that 2021 is the year we're focusing on reliability and connectivity, especially because of the issues you mentioned. Please bear with us, our investment is focused on improving the performance of the experience when listening to Deezer 
Same issue here. Not related to TV or app update or any change in my environment. It is again your servers blocking this app for no reason.
As for your answer about not fixing old version bugs, may I remind you that actually some of us are paying subscribers!?
My experience with Deezer is SUBSTANTIALLY impacted. This comes on top of your discontinued support for the version of IOS I have on my secondary phone… so now I can only use my professional phone to listen to Deezer… Years pass and I feel really stupid I have chosen Deezer instead of Spotify.
That sounds great, waiting with bated breath 😁 Thanks for the update.
Userlevel 7
+7
Thanks for coming back
We're almost ready to release a new TV app update for Samsung TVs 
Thank you for your support!
So my samsung smart TV stopt logging in to deezers re-installing dit not help please help
Hi Rudi, not exactly sure as my TV does automatic firmware updates. So I don't know if it was a Samsung update that caused the issue or not.
All I know is that it stopped working and simply shows a constant booting up symbol after the white screen whdn trying to open the Deezer app.
Hopefully your developers will fix this soon as I mainly only use my TV to listen to music at home with Deezer.
Userlevel 7
+7
Thanks for letting me know
Did the problem happen after the firmware update or before? We'll let our devs know!
Thanks Rudi, did a firmware update on the TV and still no joy.
Now using Spotify trial as a "temporary" measure. Hope they fix it soon…
Userlevel 7
+7
Hey
At the moment, there's nothing you can do. Our devs have been made aware of this issue, please bear with us!
You can also try looking for firmware updates to the TV, in the meantime.
Have installed and reinstalled to no avail.
Deezer is up todate.
Was working upto a couple of days ago.
Is working on my computer and Roku.
Uninstalled my app from the TV and reinstalled it with no joy.
How do I get this app to work again?
Userlevel 7
+7
Thanks for your patience
Yes, at the moment, there won't be a specific fix for this as we've dedicated development resources to the updates.
But, there might be a firmware update from Samsung that can help you or a factory reset. Have you tried reaching out to them?
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