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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

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  • Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

    Article by
    Jaime.Deezer
    Jaime.Deezer
    Topic Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
540 Topics
S
Runaway Baby
Sham69Runaway Baby
asked in Other devices
AdBlock disabled but still receiving message "Ad-blocker detected"

Been using free Deezer for years and always have the Deezer website whitelisted on Adblock Plus. Far as I know, nothing has changed since I last logged on to Deezer (a week or two ago) yet I’m now receiving “Ad-blocker detected” message when I attempt to listen to music. I always use Firefox running in Ubuntu on a desktop PC with no problems - until today. I have always used tracking protection and according to the anti-tracking software, it doesn’t remove ads. Appreciate guidance on how I may listen to music again, thanks.

6365
bluezzbastardzz
Deezer Legend
F
Runaway Baby
flaneurRunaway Baby
asked in Other devices
Albums error

Hi. Every time I click on one of my Albums, I just get the screen saying “An error occurred, please try again later”. This is on the desktop app. the web interface works fine, but I would much rather use the desktop app. I’ve tried uninstalling and reinstalling, to no avail. Are there perhaps remnants from an earlier uninstallation that I need to get rid of? Many thanks for any suggestions that are offered. Jez

742
Johnathan.Deezer
D
Runaway Baby
Drea_84Runaway Baby
asked in Other devices
activation

Deezer isn't allowing me to my activation code in to pair it two my versa too how can this be fix

472
D
Runaway Baby
J
Runaway Baby
jyrmaRunaway Baby
asked in Other devices
Can't login on Yamaha WXC-50 MusciCast to Deezer account. Error: "Unable to register your system"

Can’t login anymore with Yamaha WXC-50 to Deezer. Nothing has changed, native Deezer app works with the same account and password on the same network. The device’s network is working. The MusicCast app just returns an access error code: “Unable to register your system”

3593
Johnathan.Deezer
Deezer Tamilan
Runaway Baby
Deezer TamilanRunaway Baby
asked in Other devices
Slow Downloading For My Account

I’m Using Deezer From Past One Year. All It Works Like A Charm. But, Suddenly Past One Month Slow Downloading For My Account. I’m Unable To Download Songs. All Are Super-Slow. It Takes Nearly 30 Minutes For Completed. Fix This Issue!

1835
Johnathan.Deezer
P
Tiny Dancer
pmazTiny Dancer
asked in Other devices
Flow via sonos won't let you fast forward or rewind or rewind through a track

Hi, any idea why Flow via sonos won't let you fast forward or rewind or rewind through a track? If you browse or pick out tracks or play from your favourites it's fine. The little dot that you can drag back and forward on the timer bar will be there for your put your finger on. But if the track playing is via Flow, the little dot won't be there for you to hold and drag. I have a Samsung s10+ playing on a Sonos Five, if it makes any difference. Only seems to be an issue via the Sonos app. I believe that Deezer are working on enabling their app to play directly on Sonos. Sooner the better! Thanks.

25311
J
Tiny Dancer
G
Runaway Baby
Golden GlimpseRunaway Baby
asked in Other devices
Can't use Deezer Web over VPN

Since very recently, i cannot use deezer web on vpn anymore. It used to work just fine. “Your details are incorrect. Please try again.” But it IS CORRECT. I use the same login info in a vpn excluded browser, which works. But i am not at all going to do that every time i want to use deezer! is there a fix?

7173
Yula
Moderator
L
Tiny Dancer
LthompTiny Dancer
posted in Other devices
choose to play Deezer track mix (radio tr) from Sonos

This option is not in the Sonos app menu... Why not? I can from Deezer app, but not from Sonos app. Please add it to Sonos also.

1759
Superschlumpf
Deezer Legend
D
Runaway Baby
Dmw72Runaway Baby
asked in Other devices
Sleep issue with Amazon firestick.

I've just downloaded the Deezer app to use on Amazon firestick. Whilst playing music, after a few minutes the screen saver came on and the music stopped playing. Frustrated by this I looked in the firestick settings to find how to turn the screensaver off, which I did. Thinking that would be the end of it I then found that after about 20 mins the firestick went to sleep. I could not see how to change this. It also seems that this issue has been going on for sometime now. Is there a solution to this that I am missing?. If not then why not? There's no point in having the app otherwise as it ruins the experience.

701
Superschlumpf
Deezer Legend
P
Runaway Baby
Paola SRunaway Baby
posted in Other devices
Playback stops every few seconds on app and web

These last few days, music stops every few seconds in both browser and mac app. I cleaned cache and re installed the app, also changed wifi network which seems to work for some minutes but then it keeps stopping. I’m not having the same issue with other streaming services, so I don’t think is my connection. Any workaround? This is very annoying OS version: Ventura 13.1 App version: 5.30.500 Browser: Chrome

411
P
Runaway Baby
UberOrion
Runaway Baby
UberOrionRunaway Baby
asked in Other devices
What TV Streaming Devices work with Deezer

Tl;DR - What streaming services does Deezer have an app for? (Roku, Android TV, Chromecast, etc) I’ve been enjoying Deezer so far on Linux, Windows, and iOS, but I can only airplay it to my home theater system via Roku or my LG TV. I see here that Deezer claims to have apps for various streaming platforms and TVs. However LG is listed but the app is not in the LG store. From reading other posts here, support on streaming players is spotty. The Roku app doesn’t exist anymore. So what streaming devices does Deezer work on? Which ones does it work well on? With the full lossless audio?

78121
UberOrion
Runaway Baby
R
Lover
RetrospectiveLover
posted in Other devices
Safari and Deezer Memory Problem

Deezer Desktop (Mac version) has not worked on my iMac for over a year. Listening to Deezer via web browsers has also been problematic, except for Safari browser… until two days ago. Everything was working fine, but now when I try to listen to Deezer in Safari, this message appears in the browser: ‘This Webpage is using Significant Memory in Safari.’ Seconds after this message appears, Safari quits. This ‘memory’ warning does not appear when I am using any other website - including streaming sites. It seems to be exclusive to Deezer. No amount of online tips to solve the problem, work. Can someone help, please?

27817
R
Lover
R
Runaway Baby
Raihan MuhammadRunaway Baby
asked in Other devices
Cant stop autoplay on mobile device

I cant seem to stop autoplay after the album/song i want to listen to stop. I can stop the autoplay on the desktop version of deezer but on the mobile the option to stop the autoplay is not available Listening from huawei p40 pro It is very annoying can anyone help.

861
R
Runaway Baby
M
Tiny Dancer
Mitch72Tiny Dancer
asked in Other devices
some songs only play on my phone

can anyone tell me why some play on my phone but not on my laptop ?

302
FriskyProdigy
Deezer Legend
C
Runaway Baby
Charlc90Runaway Baby
asked in Other devices
Deezer volume issues with Fitbit Versa 2 when connecting AirPods

Hi I have connected the Deezer app on my Fitbit Versa 2 and to Bluetooth AirPods, the music plays but I can’t control the volume. On a couple of occasions I’ve manage to turn it down a little but then it goes back to full volume without pressing anything or I can’t turn it up or down at all. They are all brand new devices and haven’t had any issues with other apps or connecting to other devices. Hope you can help I’m really disappointed as Deezer is the only music streaming service that works with the Fitbit without needing my phone within range.

5053
E
Tiny Dancer
L
Runaway Baby
lars-dkRunaway Baby
asked in Other devices
B&o Eclipse status.

what is status on this problem. Is now 8 Mounts ago that Deezer Will fix it. But its still not working !

341
Yula
Moderator
M
Runaway Baby
mcdanjwRunaway Baby
posted in Other devices
KODI Plugin for Deezer?

Anyone know of a plugin for Deezer that will work with KODI? I found a plugin on github (from 2017), but it doesn’t work.

45009
R
Lover
C
Runaway Baby
Cynthia StewardRunaway Baby
asked in Other devices
deezer not opening on fitbit app. says cannot verify subscription because wifi not connected

I have had Deezer for months and have had it paired to my Fitbit versa 3 for months. Yesterday it wouldn't let me open and told me could not verify subscription check WiFi connection. My connection is fine. I restarted . didn't work .I went so fast as to do a factory reset...still cannot get Deezer to work...I'm losing my mind!! HELP

105741
K
Runaway Baby
H
Runaway Baby
HermaneusRunaway Baby
posted in Other devices
Jooki integration

The new version (available since 2021) of Jooki music player for children is not supported by Deeezer anymore, however the first version of this player was. The new version however continues to integrate Spotify. I would love to be able using my Deezer accout with the new Jooki player. Any plans to implement an integration?

3211
M
Tiny Dancer
D
Tiny Dancer
DavidH242Tiny Dancer
posted in Other devices
Why does my downloaded playlist keep stopping?

One song plays, the next song stops after a few seconds. Skip that song and the next one plays, then the following stops after a few seconds.

341
R
Lover
CaraV
Runaway Baby
CaraVRunaway Baby
asked in Other devices
2022 Hisense VIDAA Smart TV

Hi all I have a 2022 Hisense 58” VIDAA Smart TV, which comes with the Deezer app already loaded, however I have the intermittent problem that my downloaded playlists freeze mid-song. I then have to turn the TV off completely at the power outlet for about 5 mins to reboot everything but it seems to happen again after about 30 - 45 mins. This is VERY annoying as I only pay for Deezer premium in order to use it on my TV?? Please help….

3111
Johnathan.Deezer
H
Runaway Baby
Hugh.JarseRunaway Baby
asked in Other devices
Korkey

How to stop adds at the beggining, when I want a new radio station

212
Johnathan.Deezer
N
Runaway Baby
NosilaRunaway Baby
posted in Other devices
Stuck on lyrics

If I click on ‘lyrics’ to be able to see the words whilst a track is being played, I am now unable to navigate away from this page. The (X) button to close the window fails to work, at all, every time. The only way to be able to navigate back to Deezer menu is to close the application totally and log in again. This used to work just fine, what’s happened? I’ve uninstalled Deezer and reinstalled, still has the same issue. Any ideas what to do as it’s really frustrating.

163
Yula
Moderator
J
Runaway Baby
jdbrecordsRunaway Baby
asked in Other devices
logitech transporter

Hello I would be gratis to use the real deezer app to control my logitech transporter. The Deezer connect modus does not connect to my logitech transporter. Is there a possibiliy to connect Deezer? Will it be possible in the near future? Greetings, Jdbrecords

342
J
Runaway Baby
M
Runaway Baby
malatuRunaway Baby
asked in Other devices
Aurender N200 Compatibility with Deezer HIFI

I want to purchase an Aurender N200 Streamer. Is this product and their user app (Conductor) compatible with Deezer HIFI? Thanks!

842
Johnathan.Deezer

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