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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

497 Topics
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497 Topics

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RamonRRRunaway Baby

posted in Other devices

My playlist doesn't download on my Apple watch (offline)

So i want to use my Apple watch on the offline mode. I tried to download a playlist (910 songs) to my apple watch. I have about 23 GB left (should me enough). But it just keeps on canceling the download without any error message. I tried a smaller playlist and it did download…about 30 songs.but 910 songs are never 23GB...so what goes wrong? Why can’t i download that playlist? Anyone(oh i tried deezer customer support, but man you guys are slow….)

2435

2 years ago

SunnyrioRunaway Baby

asked in Other devices

Why is the wrong artist played?

I’m trying out Deezer and it’s no better than Spotify. I ask it to play Miley Cyrus and only 50% of songs are by her, random other crap is played too. What’s wrong with your system? I’m not going to pay for a service that can’t do this basic thing.

212

2 years ago

MrbubbaRunaway Baby

asked in Other devices

Deezer no longer an option on BMW Connected site

I had a subscription to Deezer via the BMW online service and it expired a few days ago (I've had it for 2 years)I did try to extend it, but it would not let me do so on their website. Once it actually expired, the option has now been completely removed from the BMW connected store. Has anyone else had this? Has BMW removed the option to use Deezer?My car is a 2013 BMW M135i

5963

2 years ago

PeterB-NLRunaway Baby

asked in Other devices

Deezer osx app & webplayer crash !

Hi Today seems to be a bad day for Deezer. While running Flow from my Desktop app the program halts during playback issuing out an error that is quite illusive. Saying “ There was an error...try again later.. “That’s all it says. Typical useless Windows-programmers error :(So now I cannot play my music, not use Deezer and I have no clue why ?There is nobody to ask for support other then this forum. What gives Deezer ?? and why is this stupid forum asking for a subject when i have entered it ??

262

2 years ago

Lucca GTiny Dancer

asked in Other devices

Can't put songs on repeat on Desktop App

Whenever i search for a song and click play it creates a mix automatically, where i can’t click neither the repeat or shuffle button, as shown in the attached screenshot. What can I do?

912

2 years ago

sierrajmkRunaway Baby

asked in Other devices

Chromecast disconnect resumes music even when paused in web browser

I’m using the web app in Google Chrome on Windows 11 and casting to a Chromecast Audio. It works fine, but disconnecting the Chromecast, either manually or automatically (I think it disconnects automatically after about 15-20 minutes), the stream starts up again locally once the connection to the Chromecast device is disconnected. This happens even if the music was previously paused using the controls in the web app. The only workaround is to use the media controls in Chrome; when you pause the stream there and the Chromecast disconnects sometime later, the stream does not resume. The main issue is that I paused my stream and started a virtual work meeting, only to hear my music start playing for everyone on the call to hear about 15-20 minutes later. I wanted to report this issue, as it would be nice if the music is paused that it doesn't automatically resume after a Chromecast disconnect event.

1823

2 years ago

andresdelnortehRunaway Baby

posted in Other devices

Anyone having issues with Yamaha musiccast?

I'm deciding between an Onkyo and Yamaha receiver and the streaming interface may be the deciding factor. It sounds like maybe MusicCast is glitchy or not functional? Curious what people think.

270

2 years ago

andresdelnortehRunaway Baby

asked in Other devices

Anyone know if Onkyo still supports Deezer?

I'm looking at the Onkyo TX-8270 but I know sometimes brands stop providing support for certain streaming services.

1352

2 years ago

Callen ScarmyoRunaway Baby

asked in Other devices

Deezer not loading on B&O BeoVision 11

When I try to load the Deezer app on my BeoVision 11 TV I just get a small circle in the bottom right of the screen. I’ve tried rebooting and resting the wi-fi, even plugging in using ethernet but can’t get Deezer to load, any ideas how I can make this work?

1234

2 years ago

Senny600Runaway Baby

asked in Other devices

What is happening with Deezer's search function?

Deezer’s search function seems to be completely broken as of this morning. The majority of searches I make bring up no track results, and only categories such as “Playlists”, “Podcasts”, and “Episodes” come up. For instance, if I type “Moby” + any song name, I get no results, but searching just for “Moby” makes all his songs show up. The issue seems to randomly affect various artists and songs. Is anyone else experiencing this, and is there a way to resolve it? I am noticing the same thing is happening across all versions of the app (iOS, desktop, browser). Thank you!

4882

2 years ago

Isabelle StolarTiny Dancer

asked in Other devices

Getting Access Denied on browser and desktop app

For a while now i can only access deezer on mobile.Access from desktop app or browser yields an Access Denied error (browser) or "you seem tobe offline" (desktop app)

6332

2 years ago

RaykeRunaway Baby

asked in Other devices

Deezer Desktop app is flooding my DNS logs

The Deezer desktop app for Windows makes several DNS server requests for deezer.com every couple of seconds. This is the only app I have ever seen do that, and it is flooding my DNS logs. There are dozens of deezer.com requests between each normal DNS request from my system. I have a TTL configured so that it should be cached. That means that the app must be directly calling for the domain resolution constantly. This does not happen when listening using the web player. Why is this happening? Can I do something about it? Can you do something about it?

741

2 years ago

Slawomir PrzenajkowskiRunaway Baby

asked in Other devices

deezer at BluOS.

I have subscription Deezer Premium,but at BluOS(NAD c 700) work as Deezer Free,what is problem?

781

2 years ago

Luiz RolandTiny Dancer

asked in Other devices

MP3 search not working on Deezer Web Player

I uploaded my MP3 files to deezer.Its strange that i need to remake the albums as playlists.But i also can’t use the search there?I type in the search and nothing happens.Am i doing something wrong?

25819

2 years ago

dylanaverRunaway Baby

posted in Other devices

choose flow mood in lg webos app

hey guys,is it possible?

435

2 years ago

Moritz7Runaway Baby

asked in Other devices

The Mac Desktop App SUCKS!!!!!!!!! GUYS fix the bugs!

Your customers are people who love music, people who are music nerds, why otherwise they pay more than for spotify to get higher audio quality, your interface has to reflect that! And have less bugs of course!My mean reason to choose Deezer over Tidal was the ability to chache songs in CD Quality. Well...not much use if the Desktop app SUCKS (at least on Mac)!It especially sucks when you are offline-my listening history was not saved when I was offline-the playlist search function did not work in downloades!!!! WHAT?-it is really hard to add anything to a playlist, the option is only available in some submenus but not all the time-play next does not work often-deleting something from the queue sometimes results in that song being played, WHAT? Generally, it is already a big miss that you-cannot create folders of playlists, WHY???-do not see your own playlists as a list in the left menu, WHY PLEASE WHY?But if the SEARCH function does not work either when offline, do you realise what a p

731

2 years ago

mousesRunaway Baby

asked in Other devices

Cast to Google home - web player and android issues with disconnects

Hi everyone! Been using Deezer family for a month, love the quality, love the library, but running into the most annoying issue ever.I prefer to use the web player on my laptop, but I have the same issue on my phone - the moment I navigate away from the player to do something else, the music keeps going - but when I come back to the player, it’s not functional.On the web player, it just gives up and pops up a ‘disconnected’ notice and I have to stop casting, reload the page, cast again to get control back.On my phone (Google Pixel 6, fully up to date) if my screen turns off, after a few mins the exact same thing happens.This is very frustrating. I really prefer the web player (using google chrome, fully up to date always) - is there a way to force the interface to stop disconnecting?

511

2 years ago

jaywalkerRunaway Baby

asked in Other devices

Chromecast not working for Onkyo devices

I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again. Bug appears for both beta and normal version of Deezer since a few month. Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.

1178446

2 years ago

Vanessa CaronTiny Dancer

asked in Other devices

Changing devices

How do I delete a device and add another?

2311

2 years ago

SlootRunaway Baby

asked in Other devices

Deezer on Fire Stick only shows black screen

Deezer on Fire Stick used to work, but this week it shows an orange circle and then a black screen that is unresponsive to everything on the remote except for back and home.

531

2 years ago

KameekRunaway Baby

asked in Other devices

Can't claim artist profile

I have added my UPC and it keeps saying unknown error. I own the label the release is on and so I know the UPC is definitely correct.

3994

2 years ago

bpscribner1Tiny Dancer

asked in Other devices

Synchronized Queue List Between Device and Browser

Hello,I primarily use either the Deezer player in a browser on my computer (Mac OS / Firefox Browser) or on my iPhone via the app (iPhone 13 Mini / iOS 16.0.2). However, I’ve noticed that the song currently playing or management of the queue is not synced between the two devices. If I play music on my phone, I cannot see what is playing when I look on my computer, and I cannot control the queue or music played from my computer either. The same is true for the other way around.I’ve gone into the settings for both the computer browser and the iPhone app to make sure that the ‘Synchronized Queue-list’ feature is enabled, and it is for both. I’ve restarted both devices with no luck.One thing that I have noticed is when I look at the list of “Linked Devices” that it is only the iPhone that is there. A computer or browser is not listed here. Is the computer or browser supposed to be shown as a linked device, and is that perhaps why there is no synchronization between the two?Thanks!

1821

2 years ago

jirikovoegoLover

asked in Other devices

How to play playlist on Alexa?

Why does not this work?Regarding support page it should works!What about improve alexa skill? Play my own playlists for example. Spotify support it.

5947

2 years ago

eydis

asked in Other devices

Fitbit - problems to connect with Deezer

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

398952

2 years ago

Minh.TranRunaway Baby

posted in Other devices

Duplicate artist

Metric has 2 separate profiles containing their music, the duplicate also has other artists named “Metric’s” music on it original: https://www.deezer.com/en/artist/956duplicate: https://www.deezer.com/en/artist/10275486

202

2 years ago

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