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Cannot access artists albums on Windows app/browsers and artist's discography doesn't display on Android

  • 6 December 2023
  • 5 replies
  • 34 views

Userlevel 2
Badge +1

Hello,

 

Today I started experiencing two issues in Deezer. First when using the Windows app (version 6.0.20) or browsers (Microsoft Edge), when I select an album I get a message saying “An error has occurred, please try again later”. 

 

Then in the Android app, when entering an artists page the discography is not shown.

The weird thing is that I have been using the app for a few days now and it was working just fine until a couple hours ago when I started having this problems.

 

Thanks in advance


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5 replies

Userlevel 7
Badge +5

Hi @Santiago Evans Abaracón,

I’ve tried to select albums on the browser and in the Android app, I don’t have any problems with this.

Does this issue appear with every artist and album? And do you have any examples or artists or albums, so that I can try it on my end?

*I’ll try the Windows app later.

Userlevel 2
Badge +1

Hi @Santiago Evans Abaracón,

I’ve tried to select albums on the browser and in the Android app, I don’t have any problems with this.

Does this issue appear with every artist and album? And do you have any examples or artists or albums, so that I can try it on my end?

*I’ll try the Windows app later.

@awesomemac

Yes it happens with all albums. 

In the case of the android app I can access the albums but I cannot see the discography on the artists pages (happens with all artists as well)

Some artists I tried: Metallica, Iron Maiden, Voivod, Judas Priest and Black Sabbath.

Userlevel 2
Badge +1

Just to clarify, it's the albums I can't access. I can access artists pages, but when trying to access an album I get that error

Userlevel 2
Badge +1

OK, the access to album pages is now restored. Thanks to whoever fixed the issue 

Userlevel 7
Badge +5

Bit odd, but I’m glad that the issue is gone.