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Santiago Evans Abaracón
Hitmaker
Hitmaker
December 6, 2023

Cannot access artists albums on Windows app/browsers and artist's discography doesn't display on Android

  • December 6, 2023
  • 5 replies
  • 73 views

Hello,

 

Today I started experiencing two issues in Deezer. First when using the Windows app (version 6.0.20) or browsers (Microsoft Edge), when I select an album I get a message saying “An error has occurred, please try again later”. 

 

Then in the Android app, when entering an artists page the discography is not shown.

The weird thing is that I have been using the app for a few days now and it was working just fine until a couple hours ago when I started having this problems.

 

Thanks in advance

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5 replies

awesomemac
Superuser
Superuser
December 6, 2023

Hi @Santiago Evans Abaracón,

I’ve tried to select albums on the browser and in the Android app, I don’t have any problems with this.

Does this issue appear with every artist and album? And do you have any examples or artists or albums, so that I can try it on my end?

*I’ll try the Windows app later.

Santiago Evans Abaracón
Hitmaker
Hitmaker
December 6, 2023

Hi @Santiago Evans Abaracón,

I’ve tried to select albums on the browser and in the Android app, I don’t have any problems with this.

Does this issue appear with every artist and album? And do you have any examples or artists or albums, so that I can try it on my end?

*I’ll try the Windows app later.

@awesomemac

Yes it happens with all albums. 

In the case of the android app I can access the albums but I cannot see the discography on the artists pages (happens with all artists as well)

Some artists I tried: Metallica, Iron Maiden, Voivod, Judas Priest and Black Sabbath.

Santiago Evans Abaracón
Hitmaker
Hitmaker
December 6, 2023

Just to clarify, it's the albums I can't access. I can access artists pages, but when trying to access an album I get that error

Santiago Evans Abaracón
Hitmaker
Hitmaker
December 7, 2023

OK, the access to album pages is now restored. Thanks to whoever fixed the issue 

awesomemac
Superuser
Superuser
December 7, 2023

Bit odd, but I’m glad that the issue is gone.