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Free account cant listen to songs, disabled adblock, clicked "accept cookies", still wont play on firefox

  • 8 December 2023
  • 5 replies
  • 240 views

“Support your favourite artists

You must accept advertising cookies to access Deezer's free service.

Choose one of the two options below”

 

Click accept still cant listen...


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5 replies

Userlevel 7
Badge +12

 

Hi @EndGame !

If you have paused or disabled AdBlock or allowlisted the website (or if AdBlock isn't even installed), and you're still seeing a "turn off your ad blocker" notification, then one of two things is happening:
-Something else on your computer is causing the notification to appear.
-The test the site is using to detect ad blockers is generating a false positive (less likely).

 

all text see in link below

https://helpcenter.getadblock.com/hc/en-us/articles/9738529689491-A-site-still-asks-me-to-turn-off-AdBlock-although-it-s-allowlisted-or-AdBlock-is-paused

I have the same issue. I have deleted all site cookies and cached data, disabled all addons/extensions and still nothing works. Whenever I click to accept advertising, it just reloads the page and makes no difference.

 

EDIT: Using latest version of Firefox on PC, if that helps

I have the same issue. Even on a completely new browser profile without any extensions or custom settings. Newest Firefox 120.0.1, Linux.

Same here. Firefox. Windows.

I have managed to get Deezer to work eventually, but it took a while before the notification stopped appearing. I think the site must keep track of which account was using an ad-blocker, because I tried loading Deezer on Chrome and it seemed to be working until I logged in. My best guess at this point is that there is either a “time-out” function or some other kind of temporary block that makes the pop-up appear.

 

It’s definitely a bug though, since whenever you click ‘accept’ it seems to make no difference except to reload the page.