Seriously, what’s the deal? I open my playlist on the web player on Firefox, and it’s like a bingo of which songs will appear as “unavailable in my country” and up for getting replaced, until I refresh the page again, and the prank pulled by you goes on.
Wtf?
+6Hi
Does this happen in other web browsers ? How about using Deezer app on your phone?
Could you please record a video, showing us step by step what actions you do.
Does this happen in other web browsers ?
Yes. The images on my original post are cut screenshots of me using Deezer on Firefox on Linux.
For the video, I reproduced using Chrome on Windows.
How about using Deezer app on your phone?
You’re joking, right?
| You’re joking, right?
Haha very good response!
I’ve got the same problem and more. There’s some mess in deezer set-up.
1) Tracks randomly sometimes appear as unavailable then appear as available.
Before refresh
Same tracks available via artist page:
After refresh:
2) Artist tracks randomly appearing not searchable while PRESENT in the artist page
Search shows no results or doesn’t load at all on mobile:
Search doesn’t find the same album on desktop
Same track available via artist
3) Some playlists NOT REACTING when I click “download”. I click this, nothing happens.
4) Pinnacle - the same album added TWICE to one playlist despite that should NEVER happen in deezer’s policies - see the SAME Songs from the SAME album (not album duplicate!) in the SAME playlist - and these are in fact the songs which, for one refresh showed as “unavailable”:
5) ANSWERS PROVIDED TO SUPPORT:
I have a very similar problem. I observed the same behaviour on the app I have on my mac or online using the web interface with my browser. When I access this playlist first, pretty much all the songs are available to listen/play. If I step away from the playlist however (triggering some kind of refresh) and go back to it, then several songs become greyed out.
https://deezer.page.link/3Qv5fACMD5CaPgNH8
From a user perspective though, this is not good. I was tempted to give Deezer a go and move away from Spotify as I liked some of the playlists but I just can’t trust it. I have observed this behaviour for several weeks so this is clearly something that is slipping the bug/issue radar.
The mobile app is working well for me that being said. But this isn’t enough for me.
+6Hi
Hi
Thanks
1/ Like mentioned above, issue has been identify, incident opened and we are almost ready to implement the fix. So happen in the coming weeks
2/ search, a little bit more complicated to be investigated because as you can see on my screenshot i couldn’t reproduce the issue. Might be due to some latency
3/ Download button latency/not reacting, known issue indeed but this should have been fixed with the release of version 6.0.30. I test with different playlist and all respond well.
4/ Last one, regarding the duplication of content on the same playlist, this is a topic we are working on. I shared one specific playlist that you created two weeks ago,where several tracks were duplicated. Nevertheless, the duplicated tracks have different id’s. Please have a look to this screenshot from your playlist - https://www.deezer.com/br/playlist/12061746011
The first track 4:38 am if you press the 3 dots and share you get this link - https://www.deezer.com/br/track/1382803512
If you do the same for the second one, you get this link, which even doesn’t work as that song was taken down - https://www.deezer.com/br/track/1053632112
So all was shared with our tec teams and hopefully we can see some improvements in the coming weeks.
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