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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 537 Topics
  • 5,556 Replies
538 Topics
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Runaway Baby
actionreplay2012Runaway Baby
asked in Other devices
keep receiving error message on new songs.

I have a playlist that I’ve been playing from no problem. now they don’t play. I have paid premium account. just get error. reinstalled app but still the same. also tried this on vdj and have the same issue. some tracks just say error.

834
A
Runaway Baby
sky1232141254321513213412312
Runaway Baby
sky1232141254321513213412312Runaway Baby
asked in Other devices
How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

You listen (for example) at web-page you skip 10 tracks after skipping ANY tracks wont play. Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again…. how to avoid that?

658
sky1232141254321513213412312
Runaway Baby
Janethann2
Runaway Baby
Janethann2Runaway Baby
asked in Other devices
keeps jumping back to the same song after a few seconds of playing any other

When I’m trying to shuffle any music, it keeps jumping back to the same one song after a few seconds of playing any other can somebody help me it’s driving me crazy I even tried powering my phone off and I didn’t help

391
FriskyProdigy
Deezer Legend
S
Runaway Baby
Seb31Runaway Baby
asked in Other devices
How to keep screen on? (Windows 11)

How can Deezer prevent the screen from going to sleep when left unattended? (Deezer Desktop on Windows 11) I listen to Deezer on my latop, connected to an external screen with embedded speakers. After a few minutes, Windows puts the screen to sleep and so does the playback on external speakers stops. Other media players (i.e. VLC) are able to prevent the screen from going to sleep.

1552
FriskyProdigy
Deezer Legend
KDAM71
Lover
KDAM71Lover
asked in Other devices
Launch Deezer at start up doesn't work

I'm using the Deezer app for windows. I’ve turned the setting launch Deezer at start up on. It doesn’t launch at start up. How can I fix this?

1925
Yula
Moderator
B
Runaway Baby
BeeeRunaway Baby
asked in Other devices
Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound. However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks!

9145
B
Runaway Baby
R
Runaway Baby
RonenzaRunaway Baby
asked in Other devices
using Deezer with a Control 4 Audio Device

Hi. I have a good Stereo system with control 4 feature. How can I use Deezer with a Control 4 Audio Device ? I want that the Stereo device’s DAC will be used instead of my iPhone. thanks.

801
Yula
Moderator
B
Runaway Baby
BmpRunaway Baby
asked in Other devices
alexa plays 1 song only

When alexa is asked to play a deezer playlist it only plays one song before saying that is the end of the playlist. This began out of the blue a few weeks ago. How can I fix this?

19815
jirikovoego
Lover
jirikovoego
Lover
jirikovoegoLover
asked in Other devices
How to play flow mood on Alexa

Hi, what is formula for playing (for example) motivation flow on Alexa? And if I say Alexa, play my music, my favorites will start playing. Unfortunately it play last added track only. Can you fix it?

771
GropplerZorn
Deezer Legend
E
Runaway Baby
emmaz43Runaway Baby
asked in Other devices
Fitbit and Deezer

I don’t understand why you’ve cancelled Deezer on Fitbit?! The whole point in me signing up for Deezer was to listen to music while I run. I don’t need or want it for anything else.

571
GropplerZorn
Deezer Legend
B
Runaway Baby
blea6684Runaway Baby
posted in Other devices
sonos deezer unable to browse music ?

Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing.

160242
Superschlumpf
Deezer Legend
N
Runaway Baby
NandiRunaway Baby
asked in Other devices
The same Deezer service on Fitbit Sense 2

Dear Users, I’m using Fitbit since 12 years and I was happy to use deezer on my former Fitbit Sense. When I got the news that I cannot download music on my clock because deezer stop support this feature I - and many others in Fitbit community - got sad. Then I got my Sense 2 and there is no support on it for any music control. I would like to ask you to have back the same deezer support on Fitbit Sense 2 like on Sense 1 (i.e. control of music and download of playlist on the clock for offline listening). Than we all can go happily for a run :) Regards Nándor

3385
J
Tiny Dancer
L
Runaway Baby
Lynn Nox
posted in Other devices
xbox app not working right

The deezer app for xbox needs an upgrade. I haven't been able to use the app on my xbox for days as it wont play sound anymore. The app has had other issues that I brought to the attention of the twitter page but its been acting up worse since. First the song displayed and the song playing often gets unsynced while playing. It will display one song but be playing something completely different. This causes longer songs to get cut off before they are actually over and shorter songs to just be silent for the remainder of the time. It also frustrates me that i cant listen to podcasts on my xbox app, I dont just use my xbox for gaming, it is my entertainment system. Very recently, in the last week, the app refuses to play sound. I will go to a playlist and hit play but nothing comes out. Its not my xbox or my sound system as other apps work just fine. I truly enjoy this app and would like to continue enjoying it but I pay specifically so I can use it on my xbox and that is impossible right

1103
Yula
Moderator
D
Dj RenLew
posted in Other devices
Connecting to Pioneer's Rekordbox

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

755722
R
Tiny Dancer
C
Runaway Baby
craigus195Runaway Baby
posted in Other devices
Wear OS download hangs on last aong

Hello, When downloading favourite play lists to my galaxy watch 4 the Download hangs on the last song for each play list and the downloads not completed . I see that others have had this issue but has anybody found a work around? The latest app updates means downloads are way faster but usless unless the Download can finish! Thanks, Craig

1569
Yula
Moderator
B
Runaway Baby
BrightblueeRunaway Baby
asked in Other devices
Musiccast login seems busted again

It looks like the issue described Here has remanifested itself. I can't log into Deezer on any if my musiccast devices. When I try to log in all I get is a message saying "unable to register your system" Anyone else seeing the same?

852
B
Runaway Baby
G
Runaway Baby
GellygenRunaway Baby
posted in Other devices
The sound is distorted when using earbuds with webplayer on my computer

The sound is fine if I do not have my earbuds connected, the sound is also ok with my earbuds on a call but for some reason if I try to listen to Deezer with my earbuds the sound is awfully distorted like my earbuds are underwater. I tried clearing the cookies of Chrome it helped until I disconnected my earbuds and connected them back again. I tried using Edge same thing happen and the windows app keep giving me error messages MS0610 so I ended uninstalling in. I’ve been using Deezer for years and never had such issues before/ What is the solution….?

273
Yula
Moderator
T
Runaway Baby
tinybreakRunaway Baby
asked in Other devices
"unable to register you system" with Yamaha WXC50 - ... Yet AGAIN

Why is Deezer service such garbage? Same problems keep happening again and again. Both android and apple apps keep telling “unable to register your system”, while other streaming service s work with the same setup just fine.

871
Yula
Moderator
S
Runaway Baby
SnowplowRunaway Baby
posted in Other devices
Which smart speaker supports Deezer WITHOUT an additional service like google home or Alexa?

Hi there, I am looking for a standalone speaker that will play Deezer playlists and mixes natively without a phone or other device constantly streaming. E.g. after starting a stream I want the controlling device to go away / shut down / do something else without stopping the stream. I also want this without requiring another service like Google Assistant or Alexa. This I know this also rules out Chromecast and probably ApplePlay. What I need is an indoor speaker suitable for a small-mid sized room. Besides Deezer it should play bluetooth. Are there any devices around in the < 300 USD range? I had a Bose SoundTouch 20 (SM2) which meets my needs exactly in terms of connectivity and sound quality. Their proprietary app has a good enough interface to Deezer. We have put our favorite playlists on the 6 hardware buttons and were happy. But sadly the line has been discontinued and there are no reasonable priced devices available in my region. The closest device still sold seems to be the Sono

8236
Yula
Moderator
T
Runaway Baby
thehouseofbaileyRunaway Baby
asked in Other devices
problems with Alexa and Deezer playlists

I have added deezer to my amazon echo. I can ask it to play a particular playlist. Sometimes it just can't find them. Other times it will find it but only recognise the first song. These are playlists it has successfully played before.

6165
Yula
Moderator
M
Runaway Baby
Michiel.HeynsRunaway Baby
asked in Other devices
Playback interruptions

Both the Web and Windows Applications, latest version of Deezer, keeps on interrupting, sometimes for long times. I am on a symmetric 300 Mb/s connection. I have followed all recommendations that I could find. Problem remains. What can I do next? Why is this suddenly a problem? I have to pause and start the play manually before it continues.

301
M
Runaway Baby
R
Runaway Baby
rickyblueRunaway Baby
asked in Other devices
Finding my gownloaded muisc Op my desktop windows 10

I have a prenium abo en I download a song but i can’t find it on my desktop. So where I find it on my desktop and How can I listen to it offline ? It not so clear for me when i looked in fac& more

151
Noam Asulin
Deezer Legend
A
Runaway Baby
AngelinacatRunaway Baby
asked in Other devices
Radio 2 soon unable to listen on my sonos system

Hi I live in France and listen to Radio 2 through deezer on my sonos system. I keep hearing a message coming through the speaker saying I will soon be able to listen to it and to contact my supplier. I cant seem to be able to send a private message to deezer, nor would I know what to do to be able to continue listening to it. Any advice? Kind regards Clare Hopkins

264
A
Runaway Baby
A
Runaway Baby
andries70Runaway Baby
asked in Other devices
still no solution for Deezer directly to sonos?!?!

This topic goes on for years but no improvement yet…?!?!

231
Yula
Moderator
P
Runaway Baby
PahaAgenttiRunaway Baby
asked in Other devices
Removing songs from collaborative playlists

Why can’t I remove songs I have added to the collaborative playlists? I mean if I put a wrong song into the playlist and want to change it, it is not possible. I guess “owner” of the playlist can remove songs, but it would be nice if everybody could remove the songs they have added to the collaborative playlists. I don’t want to remove songs other people have added.

1911
Yula
Moderator

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE