Deezer x Sonos - Unable to Browse Music

As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums.


I was wondering if anyone else is still experiencing this issue and if they were able to fix it?


Best answer by awesomemac 6 April 2024, 20:58

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11 replies

Userlevel 2
Badge +1

Hi @alanj94 

tried this yet? 👇

Yes I did see this suggestion in the forums before when I was searching, but unfortunately it did not work. Thank you for the reply though!

Userlevel 7
Badge +5

Hi @alanj94,

I'm also using Deezer within the Sonos app S2. 

I'm not experiencing any problems.

Are you able to share a screenshot?

Yes, sorry for the delay, I will attach the screenshots from the mobile app and PC app.

Userlevel 7
Badge +5

As you can see, I don’t have any issues with the Sonos app S2 with Deezer:



Perhaps you already tried this:

-Remove Deezer from the Sonos app

-If you go to the Sonos settings, are you able to reauthorize the Deezer account?


yes, I have tried that numerous times but am still getting the same errors, I made a support ticket and email about a week ago but am still waiting to hear back.

Userlevel 7
Badge +5

Did you send in a request to Deezer of Sonos?

Yes I did, they told me they were going to escalate this to their team and asked me to provide more details and screenshots but I haven’t heard back after sending that information.

Userlevel 7
Badge +5

There will be a new update coming soon from Sonos. Expected date May 7th 2024. 

Sonos Update

I’m experiencing the exact same problem; I’ve deleted and reinstalled the apps; removed and readied the Service into Sonos, reauthorised the service and nothing. I can start something playing via Airplay and can use other services so this is definitely a Deezer issue. 


Userlevel 7
Badge +5

That does not sound well. Hopefully someone from Deezer can pick this up and hopefully this can be fixed.