Deezer x Sonos - Unable to Browse Music

Forum|Forum|2 years ago
April 3, 2024
18 replies
291 views

As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums.

I was wondering if anyone else is still experiencing this issue and if they were able to fix it?

Best answer by awesomemac

As you can see, I don’t have any issues with the Sonos app S2 with Deezer:

Perhaps you already tried this:

-Remove Deezer from the Sonos app

-If you go to the Sonos settings, are you able to reauthorize the Deezer account?

Show previous replies

awesomemac

Superuser

That does not sound well. Hopefully someone from Deezer can pick this up and hopefully this can be fixed.

Leonídia.Deezer

Community Manager

Hi @alanj94 @Andrew Davidson , thank you for reaching out, and a big thanks to our Super User @awesomemac for the help.

All the information has been shared with our developers, and as soon as I have any updates, I will let you all know.

Sorry for any inconvenience caused.

awesomemac

Superuser

https://www.sonos.com/en-gb/controller-app?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_eng_em_npi-passport-announce-a1&utm_term=2024-04-23&bid=65cdcb0cec204607e884d982&uid=138211938&sid=0038V00002mBqKFQA0

This is the new update from Sonos, expected date May 7th

A

Andrew Davidson

Guitar Hero

For anyone looking in on this thread it has been confirmed to me by Deezer support that this is now a recognised issue on the Deezer side (not Sonos) and is being looked at.