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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 290 Topics
  • 1,280 Replies
290 Topics
A
Runaway Baby
a.schaijk6Runaway Baby
asked in iOS
deezer met reclame

Goede avond heeft 5maal jullie te berijken zonder resultaat.Deezer doe het niet goed steeds reclame.Heeft een jaar abonnement afgesloten.Mocht het zo blijven spant ik een rechtszaak aan.Mijn e-mailadres is a.sch****6@ziggo.nl

773
Yula
Moderator
1 year ago
M
Tiny Dancer
mikeywulsTiny Dancer
posted in iOS
searched songs not playing

When I search for songs and the results appear, when I click on a song it doesn’t play?? Any thoughts??

448
Yula
Moderator
1 year ago
B
Runaway Baby
bjjRunaway Baby
posted in iOS
iOS skips first second of song over bluetooth

This didn’t used to happen playing Deezer over bluetooth from my iphone to my stereo, and I’m not sure when it started, but the first second or so of every song gets skipped, and then starts playing. Another clue - when I play a podcast, it skips DURING the podcast every few seconds or so… podcasts are basically unlistenable.Anyone else having this issue?iOS 15.7.3iPhone 6s PlusDeezer 9.35.0.2

311
Yula
Moderator
1 year ago
P
Tiny Dancer
Perrycox9Tiny Dancer
posted in iOS
Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

261345
M
Tiny Dancer
1 year ago
T
Runaway Baby
twistmRunaway Baby
asked in iOS
4 mois offert

Je viens de abonnes au Deezer par carte cadeau mais je vaudrai savoir porquoi est prévu l’a débit si j’ai 4 mois gratuité avant de le première prélèvement  merci à tous 

341
Yula
Moderator
1 year ago
D
Tiny Dancer
DeGarcia.SDTiny Dancer
asked in iOS
mp3 not playing

My mp3 song being added are not playing. Its not even showing the option to play it. How can i get this resolved asap please

531
Yula
Moderator
1 year ago
N
Runaway Baby
Nir NakavRunaway Baby
asked in iOS
Language support

Did you stop supporting the Hebrew language in the last update?  

1123
Johnathan.Deezer
1 year ago
D
Tiny Dancer
Davi SantosTiny Dancer
asked in iOS
meu aplicativo fecha

Não sei o que está acontecendo não consigo ouvir música no deezer, todas as vezes o aplicativo não toca nem uma música direito e já fecha. Não sei o que está ocorrendo alguém me socorre

71
Yula
Moderator
1 year ago
L
Runaway Baby
Lakica01Runaway Baby
asked in iOS
PROBLEM WITH DEEZER

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 11 Pro is the only linked device in the list.  I have just changed my password and got the error again.  Please can you fix this problem i really needed Deezer? 

321
Yula
Moderator
1 year ago
N
Runaway Baby
ntilley905Runaway Baby
asked in iOS
iOS App Switching Playlists

Hello! As of today for whatever reason my mobile app is repeatedly changing what playlist it is playing from seemingly at random. I have been streaming from Flow, and when a song ends it will change to a playlist I have favorited and downloaded. Sometimes this happens every song, other times it will play a few songs before switching. When it does switch, sometimes it just plays the new song and others it will play about one second and then pause itself.  I have an Apple Watch with the Deezer app installed but it is not running during this. I am listening via Bluetooth headphones and have not touched their controls. I have attempted to restart the Deezer app multiple times and have restarted my phone.  How should I go about resolving this? It has made the app completely unusable at the moment. 

494
Johnathan.Deezer
1 year ago
S
Runaway Baby
sachmo3005Runaway Baby
asked in iOS
Deezer keeps switching back to a single track

Whenever i play playlist A it switches to a track in playlist B and only play that track. Doesn’t matter what I listen to.App is now unusable. If I delete the offending track from phone, it chooses another song in presumably corrupted playlist. Started happening after last update. 

1755
Johnathan.Deezer
1 year ago
C
Runaway Baby
cltfRunaway Baby
asked in iOS
Downloads Gone

My favourites, which I had downloaded onto my iPhone and iPad, are no longer downloaded although they still show as favourites.  Is there an easy way to get them back? 

392
C
Runaway Baby
1 year ago
E
Tiny Dancer
emanuelmatiaspeTiny Dancer
posted in iOS
Homepod + Siri not working for Favorites

Hey guys,Im having unexpected results when using Siri + HomePod mini (now running 16.3.1, but it was the same with older versions).I cannot play my favorites with Siri. Hey Siri, play my favorites. (“I couldn't find “My favorites” in your library”) 🤔 Hey Siri, play favorites. (“Now playing Favorites from Marvin Gaye”) 🤔 I cannot save a song to my favorites or Library. Hey Siri, add this song to my favorites. (“Deezer hasn't added support for that with Siri”) 🤔 Hey Siri, add this song to my library. (“Deezer hasn't added support for that with Siri”) 🤔Any ideas? Thanks,

1943
E
Tiny Dancer
1 year ago
M
Runaway Baby
Mat DudeRunaway Baby
asked in iOS
Unable to play selected music. Connection with Deezer was lost.

When Deezer is working the quality of sound is great. However, when it’s not working, which seems to be a lot of the time I constantly get the error message “Unable to play selected music…. Connection with Deezer was lost”. All other streaming services I use (i.e. Sonos Radio, Apple Music, Spotify….) work seamlessly. I then spend about 30 - 40 minutes each day trying to get Deezer back on-line (re-authorise, etc….), which is time consuming and frustrating.I have purchased the Deezer family pack. I have 3 mini mac computers and 2 iPhones. All operating systems and software upgrades are up to date.It is incredibly frustrating. I am at the point that I’d consider cancelling my Deezer subscription and ask for a refund for any monies paid. Which would be unfortunate, as when it works it’s great.I have read through the standard FAQ’s and articles in the web, which have vague references to the issue, but nothing concrete in terms of long term resolution. Can you please offer some on-line help

1002
M
Runaway Baby
1 year ago
B
Tiny Dancer
Bianca BaumlerTiny Dancer
asked in iOS
new Airplay problem

I can no longer connect to my speaker. I simply cannot select my speaker anymore. But it is visible and otherwise works.  

1072
Johnathan.Deezer
1 year ago
M
Runaway Baby
makshubRunaway Baby
asked in iOS
iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

641
Yula
Moderator
1 year ago
G
Tiny Dancer
GallinhaTiny Dancer
asked in iOS
Cannot restore my subscription (despite having bought it)

My account is said to be already active when I try to use the partner offer. After putting my phone number where asked, no SMS is sent to me, instead,  a message saying my account is already active shows up with an option to log in to my account, but the button sends me to an error page and then to the app store. My progress ends there, as my account stays inactive. I’d like if someone helped restore my subscription. The same problem has already happened before and as it seems wasn’t fixed.

1571
G
Tiny Dancer
1 year ago
V
Tiny Dancer
VOCODTiny Dancer
posted in iOS
artist name

Hey I have try to every thing to find my name to verify my deezer account but I dont fint it no matter what..

81
V
Tiny Dancer
1 year ago
A
Runaway Baby
ankur ARunaway Baby
posted in iOS
Cant play music on iphone SE, only Podcasts?

I have recently bought my daughter an iPhone and added the Deezer app as part of a Deezer family subscription. It will not let her play any music at all - unable to load, all songs are greyed out, not just the explicit ones. Nothing at all to do with Wi-Fi or connectivity as oddly it will let her play podcasts. Any ideas? I have checked all settings that I can.. thanks

91
Yula
Moderator
1 year ago
CaraV
Runaway Baby
CaraVRunaway Baby
asked in iOS
iPhone iOS16 doesn't seem to want to fully download playlists

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

961
Johnathan.Deezer
1 year ago
M
Runaway Baby
Muhammad.AbdulkadirRunaway Baby
posted in iOS
loading

hi whenever i try playing a song it’s not working it keeps saying error 

181
GropplerZorn
Deezer Legend
1 year ago
H
Runaway Baby
Howard 294Runaway Baby
asked in iOS
Does Deezer work nicely with Alight Motion?

Will the Alight Motion Mod Apk will work nicely with my Deezer account? I want to know I can add the music from Deezer to the Alight Motion.

192
Johnathan.Deezer
1 year ago
R
Runaway Baby
rumelkamaly1Runaway Baby
posted in iOS
can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

17412
H
Runaway Baby
1 year ago
D
Runaway Baby
Davion.TinsleyRunaway Baby
posted in iOS
My songs keep disappearing on my playlist

My songs keep disappearing on my playlist 

999
Y
Tiny Dancer
2 years ago
G
Tiny Dancer
Grant EllmersTiny Dancer
asked in iOS
Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

867
Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE