my daughter can't use her Deezer because Deezer doesn't seem to be connected or blocked. The current status: all titles are grayed out, when you tap on it the message “could not be loaded” appears. If I log into your profile from another device, everything works without any problems. If she dials into my profile from her phone, my titles are all gray and cannot be selected. The app has already been reinstalled, the phone has been replaced (not for this reason) and all settings have been transferred. I have already checked all the obvious settings. The parental control settings and restrictions have also been completely deactivated. What exactly is Deezer suddenly blocking?
songs grayed out
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Userlevel 7
+5
Hi
Regarding the issue you described, could you please confirm if your daughter cellphone is in battery-saving mode? If so, can you try turning it off and check if your problem is resolved?.
The use of VPNs or Proxy connections can interfere with the performance of the app.
Also, some antiviruses can also poorly the user experience.
For a better understanding of the procedures to be adopted, access this article Problems with reproduction.
Let me know if you need further help.
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