include
Skip to main content

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

Hi @razorsoup, sorry to hear that you're experiencing this issue.

I've already shared your information with our developers.

They couldn't reproduce the issue on Windows 10, but they're currently trying to replicate it on Windows 11.

Once I receive feedback from their side, I'll update you.

Sorry for any inconvenience this may have caused.

Just got an update from the Windows Store (v6.0.220). The desktop app no longer crashes as often as it used to, but it seems like the bug still exists

No updates yet I am afraid, but I have passed the feedback to our devs.
Apologies for the inconvenience

Sorry @Jaime.Deezer, I don’t trust you anymore! When you start digging at this community, you can find dozens of promises about reworking the desktop app or huge update with fix many issues till the end of current year.

Years have passed and nothing has changed! The app is still crap full of bugs. My favorite one is when the app crashed (it’s quite often), the electron process stays in background with consuming all CPU resources, so laptop battery is gone almost immediately :(

Hi @razorsoup, sorry to hear that you're experiencing this issue.

I've already shared your information with our developers.

They couldn't reproduce the issue on Windows 10, but they're currently trying to replicate it on Windows 11.

Once I receive feedback from their side, I'll update you.

Sorry for any inconvenience this may have caused.

Just got an update from the Windows Store (v6.0.220). The desktop app no longer crashes as often as it used to, but it seems like the bug still exists

 

I was wrong… the bug is still acting as usual.

The desktop player crashes if the window is dragged by the mouse.

When doanloading the Mac app from your website:

https://www.deezer.com/explore/en-us/download/

I am able to install it. And when trying to launch the Desktop app, I get this:

 

 

Same issue here

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

Hi there @rtg 

Thanks for coming back. No need to change your password then.

For the Edge, like I said above, you just need to clear cache and cookies and it should work again. Enjoy Deezer :v_tone2:

I have been having a problem for a couple months already, my Deezer suddenly increases the volume to the maximum leading to hurtful, annoying and upsetting situations.

Hi there!

I’m experiencing an issue with synchronization between the desktop and mobile versions of the app. Specifically:

  • When playing music through the desktop app, the playback doesn’t sync to mobile.
  • Additionally, if I play music on mobile, it overwrites the play queue on the desktop app.

A particular case occurs when I pause music on the desktop for around 30 minutes without playing anything on mobile; in this situation, the play queue on the desktop often gets replaced by the mobile queue unexpectedly.

Could you look into this synchronization issue? Thank you!

Reply


TERMS OF USE DEEZER COMMUNITY SITE