Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

The Mac version of the App still doesn’t work properly, when you click on “Artist” or discography, after the initial click the links stop working.  very frustrating.  

On the verge of giving up… i’ll switch to the browser version… hopefully that works. 

Hey @Paul Taylor 

Sorry about that. 4.32.20 is being rolled out, hopefully fixing this for you.

In the meantime, yes, please use the web service. I do it sometimes as well, to enable the devs to fix the app's issue in due course.

Thank you for your support!

Wow the browser app and the Windows 10 desktop app are buggy as hell, almost beyond being usable. The sad fact is when I tried Deezer about a year ago it was the same. This lack of progress really disappoints, especially given that the service overall is quite good.

I’m using the MS Store Deezer 4.32.20 and the Web app through the latest Firefox on Windows 10.

1. Uploading MP3s through desktop app simply doesn’t work at all, neither through drag-n-drop nor upload button. You can select files, click OK and nothing happens
2. No feedback when uploading MP3s
3. Sometimes when uploading multiple MP3s through the browser (remember, through the app it doesn’t work at all), the process silently stops half way
4. Filtering own MP3s doesn’t work in either desktop or web. Type whatever you want into the search box, nothing happens
5. When you add a song into a playlist and then click into that playlist, the whole playlist becomes borked: you scroll down and it kind of scrolls through playlist multiple times and track numbers start over. In desktop app can be fixed by restarting the app or a page refresh in the browser
6. When reordering tracks in a playlist it gets borked in a similar fashion to #5. Restart or page refresh helps
7. When you delete a track from a playlist sometimes it remains visible until you restart the app or refresh the page. Sometimes instead of the track been deleted, some other track disappears until you restart app
8. Multiple ‘eventual consistency’ issues, e.g. you add a track into a playlist, it shows ok, then you refresh the page and it vanishes, then you refresh once again and it’s back
9. When you search for something and click on a search result, the back button sometimes doesn’t work, either does no effect or takes you to some random places of the search history

Do you guys have any roadmap for the apps or something? The app quality is just ludicrous, even some React sample apps written by year 3 students are better quality than Deezer.

Sorry, scratch #1 please. It works through the desktop app, it’s just very misleading because there’s no visual feedback on upload.

10. When you click on ‘Select MP3s’, then select the files you want to upload, then they start uploading (silently) and you scroll all the way down, it only goes down 40 tracks and the files being uploaded appear as 41, 42 and so on. When you then click on the new files, Deezer plays different tracks (apparently the real 41, 42 and so on). Restarting app/refreshing page helps
11. In addition to #4 there’s also no sorting in the MP3s tab, so it’s actually impossible to find anything in this tab
12. Group operations are impossible in the MP3s tab. You can’t click on one track, then hold Shift and click on a few tracks down so it highlights the range of tracks. Instead you have to tick the box on every single track, which is extremely tedious
13. There is no way to organise your playlists (folders, hierarchy, collections etc). If you have many of them (I have about a hundred) it becomes extremely difficult to navigate. Also the only available view mode in the playlist tab is tiles, so you can’t put them in a list and sort in different ways. Good news is that the search box actually works.

I actually appreciate all comments here @alex_the_v it's also good to know your whole process in listening, step by step.

The truth is that our MP3 feature hasn't been updated for a long time and we're finding it hard to prioritise improvements to it at this moment. There's a lot of demand for fixes and other features you may spot here in the forums.

With that in mind, there are major updates scheduled for the desktop app this year. Please stay tuned and you'll see! 

In the meantime, I'll let the teams know about what you've said.

I have deezer pinned to my task bar, sometimes when I am listening I can hover over the deezer icon and it gives me the opportunity to skip back, play/pause, or skip forward a track. Other times, i hover over the icon and don’t get that option, and have to open the app to pause, skip, play a track. Why can’t I control the app from the taskbar everytime?

Really high RAM usage on Mac OS Apple Silicon using the Deezer app, it uses the most ram on my machine!

It’s definitely a memory leak because the RAM just keeps going up!

Morning. When I listen to this song over the windows desktop app, I hear a loud beeping sound at about 0:34, at 1:36 the playback stops and this error message pops up. A restart and waiting until later like it says didn’t help. Doesn’t matter if it’s in online or offline mode, just doesnt work.
Edit: Works fine on the phone and the web page.
 

Thanks for reporting it @Fabian Grimm it played fine on my side. Try deleting the app's cache and trying again. Keep me posted!

Hey @gbrohammer yes, this is a recurrent problem we have with our app. But don't worry, it's been on our devs' radar for a while now and we've got some important updates this year, in hope to improve the performance of the app drastically 

Hi @gemhigs it should be working all the time, maybe you spotted something unusual. What's your app version, please?