Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hi,
I’m new in Deezer family and for now really enjoyed to be and listen music here. You rocks!
But I have a problem wiht connectivity banner pops up every minute in my browser (I use Chrome on Windows 11). Here’s what it looks like:

Also when it pops up microfone with text is dissappear (for all songs that support it). It’s really annoying - please fix it or tell me what to do. Others apps that I listen (Android and Android TV) works fine.
I think I found my haven here. Keep it up Deezer!

​Hi there,

Quick (friendly) rant about classical music

Quite often songs have these huge names (name of the piece, name of the section, movement description, opus number, key, even lyrics (!) etc.)
The current way it is displayed makes it quite a pain to navigate and find the song you want because the useful information (like the movement) appears at the very end of the name, unless:

• you play it and wait for an eternity for the title name to scroll and finally show the useful information (iOS / android)
• you extend the window (Windows) to a ridiculous size (doesn’t help for the titles shown in the library though)

Example

(Not even mentioning the crazy amount of redundant information in the titles shown here, that doesn’t help readability at all)

It would be amazing if you could find a better way to display the titles and/or “format” the titles to a standard that avoids bazillion duplicate information 

​

Hello ​@Leon.Rosa sorry to hear that you have left your Deezer Family subscription. As I have seen from your post, this is the first time, you posted on our community, so when you refer to lack of support, do mean lack of support on the Customer Support side?

What was the problem that was affecting you? Please expand of the case, share relevant details. thanks

Hello ​@grober101 Sorry to hear that you are having that issue on the Desktop app. While I can’t reproduce the issue, I understand it can be related to network connection, conflicts with other software products installed on the device. In the web version, do you have the same issue? Have you tried to remove the app, reset the PC and install back again? Also, did you notice that this start to happen after installing a specific version?

Please gather all the details, and reach out to our Customer Support team - https://support.deezer.com/hc/requests/new

Hello. Good to know that other people had the same problem as I did. After several months of having this problem and almost no support from deezer, I decided to disconnect myself and my family. I really regret the decision because we wanted to support an alternative platform. But it was not working anymore for me and there was nobody to talk with from deezer side. 

I reckon that nobody cares about my family leaving the platform after several years, but just wanted to express myself. It was very frustrating to be suscribed to deezer and paying for several years and do not receive any support when needed. 

Good luck for the deezer platform and I hope you improve customers support. 

Rafael

Favourites link error message

When I click on the “Favourites” link in the Mac desktop app (version 7.0.110) I just get an error message which simply states that “an error occurred, please try again later” but it’s been doing this for weeks now.  Please can you resolve?

Hello ​@José.Deezer 

Fully understood, but this seemed to me a mere redirect link issue from one page to another. No layout or “complex code” interpretation issue.

Hello ​@MvdB thanks for sharing this issue, but please note that Linux OS is not supported by Deezer. So it is possible that the experience isn’t great as it is on the OS we fully support.

Starting one or two weeks ago the deezer webplayer (FF 139+ for linux) shows a 404 page after I login.

Steps:

navigate to www.deezer.com

login

Click through captchas

select Family member

Land at 404

Removing all additional website info at that point and manually reverting the webaddress to www.deezer.com allows me to finally navigate to my actuall Deezer account and play music

​@bluezzbastardzz Hello, indeed it was private, I just switched to public. Thanks for highlighting this.

To start with the latter: You indicate that you logged in with the wrong email address and that Deezer now indicates that you have Deezer Free. Isn't it the easiest solution to log out and log in with the correct email address?

You indicate that you use Deezer via Google Chrome. I don't know if it's possible, but could you reinstall or update Google Chrome?

I can't tell from your message whether you're using Windows or something else?

You can always ask for help via Deezer Support, which can be reached via the website by submitting a request or by contacting them via chat:

https://support.deezer.com/hc/en-gb

Hello. I am a deezer user for years already. I use it via Chrome. For a couple of weeks, Deezer is working very bad for me. It is crashing all the time, disconnecting, not been able to load playlists or search for content. Nothing changed in my laptop, so it’s quite strange. I did not find anywhere to contact a the deezer team for reporting this problem. How can I contact someone to help me?

For writing this post I had to login but I didn’t do it with the email address witht which I connect to deezer. I mean, I am not a free account. Please let me know how someone can help me. 

Thank you. Rafael

Any update? Why do I pay for service I can’t use?

Desktop app is my biggest frustration too. A frustration made from many, many smaller frustrations. From the utterly baffling (every time I open the app it re-enables “Launch Deezer on startup” without my permission) to the irritating (pressing X only minimises to system tray) to the unusable (search is garbage). I do not feel valued as a user. Every time I open the app and once again hit the toggle to disable launch on startup, I am getting that message loud and clear: Deezer does not value me as a user. The only reason I stay is because Deezer apparently pays its artists better and is developing genAI filters, both of which matter a lot to me. But it really sucks to sit down at my desk, open the app, and think “Ugh, gotta deal with this crap app again,” instead of “I am looking forward to listening to my favourite music!”

Just pull slowly Deezer’s Windows and application crash. Very annoying.

App was reinstalled, no change. If there are some logs, just hit me. I’d provide it.

Yeah! The desktop app is the reason I’m considering leaving Deezer. I’m fed up with promises about huge investments into the desktop version from Deezer’s representatives. It has been taking years, and it seems like the desktop app is a necessary evil, with the main goal being to abandon it as soon as possible.

I am really, really fed up with the Windows app now.

After I removed the old version and installed the latest version, and downloaded some albums, a few days later they have all disappeared from ‘downloads’. I haven’t reinstalled anything since I downloaded them. I haven’t even logged out of Deezer since I downloaded them.

Also, you know how every Windows app should allow you to select a list of items using the Shift key (so you don't have to manually select hundreds of different tracks)? Doesn’t work.

Want to download a selection of your favourites (because deezer randomly removed them form your downloads and didn’t tell you)? You can’t. (Without first adding them to a playlist)

Want to download single tracks? You can’t.

Want to be sure that all your downloads do not randomly disappear? You can’t.

Want to be sure smart cache works as intended so you don’t use loads of data? You can’t.

I guess we all just have to accept that if you are not using a mobile app nowadays then you are not a priority.

I am actually considering moving to Spotify now.

Sorry. Rant over.

Hi,

I mainly use the desktop app (Windows 10), and occasionally the mobile app. I had this issue 1-2 months ago, and it’s back again:

The play queue is rearranged every time the PC starts. The song “currently playing” is different, the songs in the queue before and after it are in different order than they were when I shut down the PC. The songs I added to the queue might be where they’re supposed to be, but not all of them. If I recall correctly, last time this issue popped up, it then showed up on the mobile app as well, but I haven’t had a chance to test it again yet.

Both times this has happened, I had listened to music from the mobile app beforehand. I didn’t notice this issue on the mobile app the latest time I’ve used it, at least this time, the issue reemerged when I used the desktop app after using the mobile app.

I have installed the latest versions of both apps (desktop app after this issue reemerged), and the issue still persists. Last time, I uninstalled and reinstalled the desktop app, and that seemed to solve the issue. However, if I have to do that every time I use the mobile app, that’s just ridiculous. 

The issue is small but infuriating. When I listen to music, I want the playlist to continue from where I left it.

José.Deezer wrote:

Hello folks, regarding some complaints on this thread about a crash when moving Deezer app between screens when users have Windows 11 installed.

Seems that this crash could be related to this option “AERO SHAKE” being disabled. If you have this issue, can you check that option and turn ON. Please let us know if the issue stills occurs. Thanks

 

 

 

The shake feature is turned on, but I’m not able move Deezer app to extended screen at all!

Is there anyone who can make the desktop app work at least until the end of the year? Then my subscription will be expired, and I will leave. Just because I’m sick and tired from promises about desktop one.

It seems to be private, so cannot be opened.

​@jordanmcclements I think the big cache size shown in the desktop app is not filled with your previously downloaded files, but with temporary files that Deezer needs to work properly e.g. for caching your recent tracks, not sure. The previous downloads get deleted if you install a new version by removing/deleting the old version first.

It is working for me on downloaded files when I am offline, thanks.

My main questions still are - 

Does smart cache work on the Windows Desktop version of Deezer? (It looks to me like it does not).

Do I have to manually download every single favourite track again? (I have approx. 4GB of files in my cache but none of my favourites are in downloads even though they were in August 2024).

Is there a way to get Deezer to check / import these cached files again?

Where can I change the cache settings  on the Windows Desktop version of Deezer?

Will I have to manually download every single favourite track again when I upgrade to a newer version of Deezer?

Thanks!

Hi ​@José.Deezer 

Thanks for letting us know about the banner, I was going to write about it. The issue was there with 7.0.50 and I had to look into the caches folder in ~Library to find the newer version (7.0.60 then) manually.

By the way, 7.0.50 is still the version offered when downloading from deezer.com/download (at least on macOS).

Hi ​@jordanmcclements, for me, is the same as for ​@bluezzbastardzz. After I disable Wi-Fi and my PC is offline, I can listen to my downloaded content. Please have a look to this short video I just made - https://youtu.be/adK6Qk0ZXUs

Please share a video of your experience. Thanks

Hello ​@nwaage ​@bluezzbastardzz ​@awesomemac we have just released for Mac users version 7.0.62 that should solve the issue regarding the banner

The only catch is for any user that has downloaded the version 7.0.61, which we just roll-out for 10 minutes to test the auto-update. We believe, no user is on that version, but if it is, it will require a manual update to version 7.0.62.

For that, you can use this link - https://www.deezer.com/desktop/download/artifact-darwin-x64-7.0.62

Only the albums and playlists downloaded in the Downloaded tab with a green dot for every track can be played without internet connection, and there is no button or option to disconnect from the internet in the desktop app. You have to use the Windows network settings and the Status window where you can disable the ethernet connection. Then the album artwork will not be visible anymore in the play queue, but the downloaded files will still play, and the audio quality is also shown.