Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hey @tyllerj we spotted that happening on one of our recent versions, so could you please confirm if you have 4.33.1 or below?

Sorry you feel that way @Ralfito but please refrain from swearing in the community. I encourage you to contact our support team to discuss your refund concerns:

Yes, mine is 4.33.1 indeed

Saw some posts about this issue an year ago. Apparently the bug hasn’t been completely fixed.

I’ve tried uninstalling and clearing all the files, but shortly after re-installing the bug keeps happening again.

It’s really hard to use the app like this.

Hey there,

I use the macOS use daily, and once in a while the app decides to log me out. This is very annoying, and has been happened about once a day in the past weeks.

I expected the app to keep me logged in basically forever.

Hey @Dcsalomao 

You're right, but it was fixed. It just came back. Rest assured, we're working on separate major updates for our desktop app which will solve a lot of problems. We just need you to bear with us a bit longer! This thread here should keep you updated too, so I've moved your reply.

Thanks for coming back @tyllerj I'll pass the confirmation on to our devs!

Hey @andreynering try uninstalling the app, restarting your Mac, and reinstalling it after downloading the app again. Let me know if it helps!

I have two issues that are getting quite annoying. I’m using the desktop app with a paid subscription on a high spec desktop pc (no power saving settings) with good internet speed (40-80 down, 15-25 up). 

1. Whenever I choose play on a new song it starts playing straight away and then just after it starts it pauses for a second before it carries on. It doesn’t do this when auto playing the next song on a playlist. Why does it do this? How do I get rid of this “feature”?
2. Much more annoying though is the player freezing at random times. Sometimes it will start back up again after a while, sometimes it doesn’t (or I ran out of patience and restarted it). I’ve uninstalled and re-installed the app but it still does it. Any ideas on how to fix this?

Bug on Mac desktop app v4.33.1.23:

1. Go to "Playlists"
2. Scroll down a bit
3. Open any playlist
4. Click the "Back" button
5. The screen scrolls a bit, but we're not back to the list of playlists; sometimes if we click "Back" enough times we are brought to the page we were before doing step 1

It doesn't happen EVERY time, but repeating the process a few times is usually enough.

Thanks a lot for reporting this @tyllerj I've passed it on. 4.34 is being rolled out too, would love if you could check that out for us  ​​​​​​

Hey @Eezer sorry about that. Are you referring to the gap between tracks? We're still developing gapless for our desktop app. About the other point, could you please tell me your OS and app versions?

As I described, this is a brief pause after the track has started playing (like a buffer pause).

I’m using Win10 and v4.33.1

As I was typing the above Deezer has frozen again after playing 1 track from a playlist. The little graphic equaliser gif/graphic next to the track name is still moving, but the track timer isn’t counting and there is no sound. After clicking on the pause/play button once to pause, the button has become unresponsive. And after about 30-60 seconds it has started playing again without me clicking on anything for at least 15 seconds…

Update: 5th song into the same playlist, played for about 3 seconds, then paused for about 5, and now playing again...

Deezer 4.33.1 still crashing after random songs.

Today for the first time I'm using Deezer without internet. I wanna listen my downloaded playlists but it's so annoying when every song is loading for 5 seconds... Even my own mp3, what the hell?

I hope that big improvements on desktop app will be soon.