Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21931 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

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padillg01

Hello. It would be great if we can add airplay capabilities to the Desktop player.

Rudi

Ultimate Superstar

I agree @padillg01 but I've just checked this with our devs and it isn't something we've got on the plans for now.

However, this year we're working on connectivity so one of the projects is to develop a remote connection tool from the mobile app. In any case, I'll be keeping you posted on these.

For future reference, the thread for feedback is this one here:

H

Humanoiz

Guitar Hero

Just doesn’t work. Fix it.

Rob Igo

The OG

Hi @Humanoiz

if you’re using the desktop app a new version is rolling out which should hopefully fix this issue :)

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

H

Humanoiz

Guitar Hero

Rob Igo it’s 4.32.30.

Rudi

Ultimate Superstar

Hey @Humanoiz

Thanks for reaching out.

Apparently, this issue is resisting to go way. Our devs are working on it, but it might be sorted in the next release after .30

The good news is that we're separately working on major updates for the desktop app in order to kill these annoying bugs once and for all. Thank you for your support!

R

Ruslan Saiko

Hitmaker

When I press the spacebar, along with the pause of the audio, the behavior of the page element in focus is triggered. For example, if the focus is on the list of tracks, then pressing the space bar will stop the song and scroll down the page, and if the control panel is in focus, then the song is paused and in less than a second continues to play again (double actuation of the "pause" button).

This behavior is in the web version, in all browsers, for Windows and Linux.

Here is a link to a similar question

Cleared the browser's cache and cookies, didn't help.

There is no desktop application for Linux (kubuntu is my main OS)

Want to know when this bug will be fixed?

D

Douglas Prado Nacasato

Roadie

Hello! Since the purging of k-pop on Spotify I came back to Deezer now that you have all those songs that vanished from Spotify also enjoying the HiFi plan so much <3

However… my desktop app (version 4.32.30) simply closes after about 2hrs of playing non-stop, no matter if it's directly an artist page, flow or a playlist. I first thought it was due to moving it to the other HDD, but then I got it back on the SSD and it still closes suddenly. I did download a playlist everytime, so I don't know if that might the culprit.

Hope you can help me soon as I really really prefer you guys over the other apps :D

Edit: installed from the windows store