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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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José.Deezer
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  • Deezer Staff
  • 344 replies
  • February 28, 2025

Hi ​@bluezzbastardzz hope you are doing alright. 

bluezzbastardzz wrote:
José.Deezer wrote:

Hi ​@jirikovoego indeed I can reproduce the same issue for the sync queue list. All works great between iOS, Android and Web. Only Desktop app presents a different queue.

This is a known issue and the developers are working on a solution to fix it. It happened since we launched a new way to handle the sync of the queue between devices. That is why the option to sync is gone. Content will now be always sync between devices.

Hi José, glad to have found you in this thread! 😉 Is it possible that this new way of automatically syncing the play queue for all devices except for the desktop app also affects the internal scrobbling option to Last.fm? There is a massive lag since one week where Deezer does not submit the scrobbles in time, currently it is still about 200 tracks behind.

Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.

So regarding the first point, regarding Last.FM, I checked with our developers and, unfortunately, it is not related to the new way Deezer is doing the sync between devices. Our Backend team are in contact with Last.FM but seems that seems the issue is not an easy one to fix. Deezer will keep everybody updated as soon as there is news.

For the second point, indeed, the right-click doesn’t work on the search bar for the desktop app. It only works on the web player version. I have asked around if this is something we are looking to have in the future, but it’s not in the roadmap for now. Nevertheless, one of our developers is checking what kind of resources are needed to implement that and maybe if it is a quick thing we might get it. I will let you know if something comes up. 


jirikovoego
Lover
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  • Lover
  • 115 replies
  • February 28, 2025

I can confirm the sync is back again.


José.Deezer
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  • Deezer Staff
  • 344 replies
  • February 28, 2025
RokyB wrote:

In Deezer Win11 desktop app (ver 7.0.20)

When when in a playlist, trying to select a set of songs by searching for them and then checking their checkboxes, if search is precise enough to display only one song, checking that box will act as checking the box at the top of the list, effectively checking all songs in the playlist instead.

Hi ​@RokyB thanks for your post. Indeed, I can confirm that behaviour.

But if you get only one result, it makes sense IMO that you get that option selected on top.

Nevertheless, I see your point that looks like the whole playlist was selected. 

If you try to add that selection to the queue, you will see that it only takes the track you have selected.

Thanks for your feedback. I will share it with our backend developers.

 


José.Deezer
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  • Deezer Staff
  • 344 replies
  • February 28, 2025
Kostas Gargavanis wrote:

Hello there.I have updated to the new version of Deezer (7.0.20) and since then the application not working. I use an old windows 7 laptop. What should i do?

Hi ​@Kostas Gargavanis indeed, would be great if you could update your OS system as ​@Joshua Jesenek recommended.

Windows has terminated support for Windows 7 some time ago and for Windows 10 it is ending this year if I am not wrong.

Nevertheless, Deezer should still be working on Windows 7. Please try to uninstall that version and grab the newest version 7.0.31 from our website - https://www.deezer.com/explore/en-us/download/.


José.Deezer
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  • Deezer Staff
  • 344 replies
  • February 28, 2025

Hello all 😎, just wanted to highlight that we have released version 7.0.31 that you can download from our website https://www.deezer.com/explore/en-us/download/.

This new version brings 3 important fixes according to our developers:

  • Sync player and queue list issue between devices and desktop app
  • Auto-launch when you restart your computer
  • Auto-update of the application

If you have any feedback on those features, please let us know.


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  • Lover
  • 52 replies
  • February 28, 2025
José.Deezer wrote:

Hello all 😎, just wanted to highlight that we have released version 7.0.31 that you can download from our website https://www.deezer.com/explore/en-us/download/.

This new version brings 3 important fixes according to our developers:

  • Sync player and queue list issue between devices and desktop app
  • Auto-launch when you restart your computer
  • Auto-update of the application

If you have any feedback on those features, please let us know.

I just downloaded the new version 7.0.31 and I don’t see a setting for the queue syncing (at least where it was before):

 

Very happy to see the auto-update since that was the reason I didn’t have a new version in the first place! :)


bluezzbastardzz
Deezer Legend
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JustinL wrote:

I just downloaded the new version 7.0.31 and I don’t see a setting for the queue syncing (at least where it was before):

That is because the play queue sync is now automatically activated on all devices, you cannot turn it off anymore. So they removed this option from the audio quality settings. And the issue was that the desktop app and web player had different play queues, but this is fixed now.


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1454 replies
  • March 2, 2025
Kostas Gargavanis wrote:

Hello there.I have updated to the new version of Deezer (7.0.20) and since then the application not working. I use an old windows 7 laptop. What should i do?

Or if it still doesn’t work, why not use the webbrowser with Deezer? If it is a recent webbrowser you could make a web application of Deezer.


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  • Lover
  • 52 replies
  • March 2, 2025
bluezzbastardzz wrote:
JustinL wrote:

I just downloaded the new version 7.0.31 and I don’t see a setting for the queue syncing (at least where it was before):

That is because the play queue sync is now automatically activated on all devices, you cannot turn it off anymore. So they removed this option from the audio quality settings. And the issue was that the desktop app and web player had different play queues, but this is fixed now.

It might not be what most people want, but I actually liked being able to determine whether they were sync’ing or not. Oh well! Thanks!


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Using windows app but queue not sync with android at all. Web and android sync, windows - not sync. Ver 7.0.31


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A long standing bug that would be worth fixing with the new technical architecture.

On macOS, Deezer has been taking advantage of the Touch Bar for years, but it still carries the old Deezer logo… I am sure it’s trivial to fix.

Best.


José.Deezer
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  • Deezer Staff
  • 344 replies
  • March 11, 2025

Hi ​@Zaznetkherson sorry to hear that. General feedback is that the sync issue was sorted. Please try to uninstall the Desktop app and install it again from our website https://www.deezer.com/explore/en-us/download/


José.Deezer
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  • Deezer Staff
  • 344 replies
  • March 11, 2025

Hi ​@jeremybonan, please share a screenshot of that old logo, so I can share it with our team. Thanks


José.Deezer
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  • Deezer Staff
  • 344 replies
  • March 11, 2025

Hi ​@bluezzbastardzz regarding this point “Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.”

Our team is raising an incident to have that option on the desktop app. Can’t promise when they will have the bandwidth to make it happen, but kick off is done.


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Hi ​@José.Deezer,

Here you are.

 


bluezzbastardzz
Deezer Legend
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@José.Deezer Thank you for replying to the Copy & Paste issue in the desktop app. Another possible key combination besides Ctrl+V would be Shift+Paste on Windows which might be easier to reach with the right hand.


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José.Deezer wrote:

Hi ​@Zaznetkherson sorry to hear that. General feedback is that the sync issue was sorted. Please try to uninstall the Desktop app and install it again from our website https://www.deezer.com/explore/en-us/download/

After few hours all start working without reinstall! Thanks!


José.Deezer
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  • Deezer Staff
  • 344 replies
  • March 13, 2025
jeremybonan wrote:

Hi ​@José.Deezer,

Here you are.

 

Hi ​@jeremybonan thanks for sharing. Already sent to our team.


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