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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21931 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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R

Rémy.G

Roadie

Hi deezer team, hi Ruslan !

I have the same issue, on Windows 10.
When the current window focus is changing with Alt+tab, I have to click on the Deezer UI to be able to use keyboard on the app.

For a better user experience, people just should do “Alt+tab , space” to play/stop music, like any player or music application (VLC, Spotify and much more)

Rudi

Ultimate Superstar

Hey @Rémy.G @Ruslan Saiko

Thank you so much for your detailed bug reporting. I've passed your info to our devs for investigation. Please stay tuned for further updates :relaxed:

Hey @Douglas Prado Nacasato

Our major updates planned for the desktop app this year should sort that out.

In the meantime, try uninstalling it, deleting any Deezer folder you find and restarting your PC. After that, try reinstalling it, but from here:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

F

FunkyB3ar

Roadie

I just installed Deezert on my laptop. When I play a song and wait for it to finish, the next song doesn't play, and when you press the button to go to the next song or any other song in general, the same song is produced from the beginning. I have to close my account and log in again to choose another song, but the same problem keeps happening again. I don't know what to do to solve this problem.

I’m having this issue and i have tried reinstalling the app. Is there any way to fix it? Doesn’t happen in the browser (Firefox) tho.

bluezzbastardzz

Superuser

On-demand play does not work anymore for free users, only playlists prepared by Deezer, as far as I know, so that could be the reason.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

S

Sinews

Roadie

Hello, I have a problem (else I wouldn’t be here )
I can only listen to one full song, as soon as the song is finished I can’t select any other song and it doesn’t make sound anymore… I have this problem since a week only on desktop app and I’ve tried deleting and downloading again, restarting computer but nothing works...

D

dan-i-elm

Roadie

I just installed the app for Windows 10 from the Windows store (based on the link from the Deezer website). When I try to log in to the app, it opens a login window in my default browser, Explorer 11, which is required for other programs I use. I can enter my credentials, but it doesn’t seem to respond - it gives me neither an error nor does it login. Can I log in to the app with Explorer as my default browser?

bluezzbastardzz

Superuser

It’s possible that IE 11 is no longer supported by the Deezer website, not sure. In case you already have Windows 7, you could also install the new MS Edge Chromium version which is a much better browser by Microsoft which does not need many computer resources.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

Rudi

Ultimate Superstar

I agree with @bluezzbastardzz, Egde is the way forward @dan-i-elm

Hey @Sinews thanks for reporting. Please download version 4.33.1 and let us know how it performs!

R

Ralfito

Guitar Hero

Hello! Since the purging of k-pop on Spotify I came back to Deezer now that you have all those songs that vanished from Spotify also enjoying the HiFi plan so much <3

However… my desktop app (version 4.32.30) simply closes after about 2hrs of playing non-stop, no matter if it's directly an artist page, flow or a playlist. I first thought it was due to moving it to the other HDD, but then I got it back on the SSD and it still closes suddenly. I did download a playlist everytime, so I don't know if that might the culprit.

Hope you can help me soon as I really really prefer you guys over the other apps :D

Edit: installed from the windows store

Got same problem! And that drives me crazy + after I reopen Deezer app and press play then ALWAYS I hear worst playlist ever created “Staff picks latvija” full with vomit pop what I dont listen at all!!! And thats gets me really angry!!!!!

Im already looking how to get refund becouse - censored that censored!!!!!!!

T

tyllerj

Guitar Hero

Bug: recently I added the newly available My Bloody Valentine albums to my library, but for some reason they appear at the bottom of list when I sort albums by "Recently added"; that only happens on the Mac desktop app, it works correctly on the iOS app.

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Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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