Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hi ​@bluezzbastardzz hope you are doing alright. 

So regarding the first point, regarding Last.FM, I checked with our developers and, unfortunately, it is not related to the new way Deezer is doing the sync between devices. Our Backend team are in contact with Last.FM but seems that seems the issue is not an easy one to fix. Deezer will keep everybody updated as soon as there is news.

For the second point, indeed, the right-click doesn’t work on the search bar for the desktop app. It only works on the web player version. I have asked around if this is something we are looking to have in the future, but it’s not in the roadmap for now. Nevertheless, one of our developers is checking what kind of resources are needed to implement that and maybe if it is a quick thing we might get it. I will let you know if something comes up. 

I can confirm the sync is back again.

Hi ​@RokyB thanks for your post. Indeed, I can confirm that behaviour.

But if you get only one result, it makes sense IMO that you get that option selected on top.

Nevertheless, I see your point that looks like the whole playlist was selected. 

If you try to add that selection to the queue, you will see that it only takes the track you have selected.

Thanks for your feedback. I will share it with our backend developers.

Hi ​@Kostas Gargavanis indeed, would be great if you could update your OS system as ​@Joshua Jesenek recommended.

Windows has terminated support for Windows 7 some time ago and for Windows 10 it is ending this year if I am not wrong.

Nevertheless, Deezer should still be working on Windows 7. Please try to uninstall that version and grab the newest version 7.0.31 from our website - https://www.deezer.com/explore/en-us/download/.

Hello all 😎, just wanted to highlight that we have released version 7.0.31 that you can download from our website https://www.deezer.com/explore/en-us/download/.

This new version brings 3 important fixes according to our developers:

• Sync player and queue list issue between devices and desktop app
• Auto-launch when you restart your computer
• Auto-update of the application

If you have any feedback on those features, please let us know.

I just downloaded the new version 7.0.31 and I don’t see a setting for the queue syncing (at least where it was before):

Very happy to see the auto-update since that was the reason I didn’t have a new version in the first place! :)

That is because the play queue sync is now automatically activated on all devices, you cannot turn it off anymore. So they removed this option from the audio quality settings. And the issue was that the desktop app and web player had different play queues, but this is fixed now.

Or if it still doesn’t work, why not use the webbrowser with Deezer? If it is a recent webbrowser you could make a web application of Deezer.

It might not be what most people want, but I actually liked being able to determine whether they were sync’ing or not. Oh well! Thanks!

Using windows app but queue not sync with android at all. Web and android sync, windows - not sync. Ver 7.0.31

A long standing bug that would be worth fixing with the new technical architecture.

On macOS, Deezer has been taking advantage of the Touch Bar for years, but it still carries the old Deezer logo… I am sure it’s trivial to fix.

Best.

Hi ​@Zaznetkherson sorry to hear that. General feedback is that the sync issue was sorted. Please try to uninstall the Desktop app and install it again from our website https://www.deezer.com/explore/en-us/download/

Hi ​@jeremybonan, please share a screenshot of that old logo, so I can share it with our team. Thanks

Hi ​@bluezzbastardzz regarding this point “Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.”

Our team is raising an incident to have that option on the desktop app. Can’t promise when they will have the bandwidth to make it happen, but kick off is done.

Hi ​@José.Deezer,

Here you are.

​@José.Deezer Thank you for replying to the Copy & Paste issue in the desktop app. Another possible key combination besides Ctrl+V would be Shift+Paste on Windows which might be easier to reach with the right hand.

After few hours all start working without reinstall! Thanks!

jeremybonan wrote:

Hi ​@José.Deezer,

Here you are.

 

Hi ​@jeremybonan thanks for sharing. Already sent to our team.