Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21929 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

P

Paul Taylor

Guitar Hero

Are you working on an Apple Silicon version of your app for MacOS? It currently sucks on M1 MacbookPro running through the Rosetta emulator.

(buttons randomly stop working)

A

aleo

Roadie

Error
An error occurred, please try again later.

I always just get this error when using the search bar to find songs today.

Browser: Firefox 85.0 (64-bit)

OS: Windows

Server issue? Account problem?

Edit: OOh, never mind, clicked logout, back, still logged in, search working again o.O

S

Silviu

Roadie

I use MacBook Pro 2019, macOS Big Sur 11.1.

After the last app update I have errors again and again and again...is very annoying...when I skip a track or when I try to Acces an album

F

Florian.Müller

Roadie

Hello,

since today my deezer App is completly twisted….. normally everything was sorted from left to right (like reading a book ^^. Now everything is changed, and i cannot find options to change this. ( I am using win app)

Rudi

Ultimate Superstar

Hey @Silviu

Sorry about that, please do as I mentioned above:

Uninstall the app
Search for %appdata and delete any Deezer folder you find
Restart your computer
Reinstall the app, version 4.32

And then let me know how it goes so that I can pass the info further to our devs :thumbsup_tone2: currently we haven't fully tested the app on Big Sur, so that could be the issue.

Hi there @aleo

Thanks for sharing this with us!

Not yet @Paul Taylor but it's on our radar - at the moment, for convenience to reach maximum users, we have an Electron app, hence your emulation. Rest assured, we're always looking to improve our apps so that will go down really well :relaxed:

P

Paul Taylor

Guitar Hero

Are you working on an Apple Silicon version of your app for MacOS? It currently sucks on M1 MacbookPro running through the Rosetta emulator.

(buttons randomly stop working)

Thanks @Rudi for the M1 update!

Rudi

Ultimate Superstar

Hey @Florian.Müller

Have you tried simply relaunching the app? If yes, then: uninstall the app, restart your computer, and reinstall it. It should fix that annoying little bug out :relaxed: