F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Userlevel 7

+7

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

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Same Issue with The Windows Desktop app crashes when moving the window like @razorsoup

My setup is a laptop with full HD and 2x 27” WQHD screens.

When i move app to another screen, no matter which, app is crashing in 80% of tries.

Only maximize of APP and Win+Shift+arrow keys works

Happen on Win10 and Win11.

Second Issue, no notification that new update is available of desktop app.

checked the settings in app, but could not find where to switch on this indication

Main.log added

Hi @razorsoup, sorry to hear that you're experiencing this issue.

I've already shared your information with our developers.

They couldn't reproduce the issue on Windows 10, but they're currently trying to replicate it on Windows 11.

Once I receive feedback from their side, I'll update you.

Sorry for any inconvenience this may have caused.

Any updates yet? My month is about to expire and I’m not planning on resubscribing again until this app is actually usable.

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