Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hi, the version is 4.32.20. 

There doesn't seem to be any pattern of when it appears and when it doesn't. Tried the usual when it doesn't appear of logging out and back in again but that doesn't solve the problem. 

@Rudi 4.32.20 desktop Windows 10 still crashing :) This issue is not always but if there it’s max. one time on a day.

@gemhigs I have same issue but I think it can be Windows bug because on Spotify I had it too.

Thanks @Rudi, works great again now.

Hello

I get a weird error when starting the app on Win 10. Just did a clean install. Thought it would help but it didn’t. Getting the same error after reinstall. Note: I did update my Windows a couple of hours ago, so maybe there is an issue with one of the updates or. maybe there is an issue with that I run an SQL server, which I need for work purposes and there is a clash between the app and the server, since the error look like an SQL server issue?

More on the error here: https://support.microsoft.com/en-us/topic/kb4073393-fix-the-data-area-passed-to-a-system-call-is-too-small-error-when-you-start-a-desktop-bridge-application-on-a-sql-server-5ae0994d-023a-d32b-3aad-526500b53993

Also note that the version found here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86 works fine. The version here is 4.32.20.
Looks like only the version on MS store fails to start and produces the bottom error.

Have you started from scratch how I advised to you before? Because it’s only possibility, I guess.

I really wish you luck, because desktop/web/xbox app is totally bad.

That’s true! But for example:

• When I connect iPhone to my car via bluetooth, it turns on Deezer Repeat playlist. No idea how to turn off...
• Podcasts are available in Czech, but no content compared to Green Service
• Social features are missing, because people don’t care about Deezer
• Radio station services is missing. I can find station via search, but I can’t play. Super weird.
• Deezer original playlists put CZ and SK together. I hate it. We are two different countries with different languages. I don’t wanna listen slovak songs in CZ playlists :(

So, why should I stay?

Hi, recently my Spotify subscription ended so instead of renewing it I decided to try and see if other services could be a better alternative.

After looking I found Deezer and looking at the plans pricing and overall features I decided it could be the one, but I’ve found myself dealing with a couple of issues and bugs on the macOS app which honestly deters me from upgrading to Premium (let alone the affordable Hi-Fi plan, which was the reason I wanted to try it).

My (Intel) MacBook is running macOS Big Sur 11.2.1 and Deezer 4.32.20.14 (which is the latest version at the time of this writing). 

So here are the major (hopefully only) bugs/issues (some are about the music catalog, but still issues) I’ve encountered while using Deezer and its app for the past 3 days: 

1. Some artists (specially small or Indie ones) are missing.
2. Some artists (specially small ones) have their discography with major gaps. [e.g. Blair (also under Evan Blair), Clans, Deal Casino, Guytano, Harry Strange, etc.].
3. Namesake artists (specially those one-worded) share the same page, mixing their discography which makes it incredibly difficult to find their albums/songs. (e.g.  Blair, Danny, Denny, Henry, Gray, etc.).
4. Just like both @Paul Taylor and @alex_the_v said before:

   The Mac version of the App still doesn’t work properly, when you click on “Artist” or discography, after the initial click the links stop working.  very frustrating.  

   On the verge of giving up… i’ll switch to the browser version… hopefully that works. 

   When you search for something and click on a search result, the back button sometimes doesn’t work, either does no effect or takes you to some random places of the search history

5. If the Deezer app window is maximized (a.k.a macOS’ “Full Screen” mode), whenever you go to another app and come back to Deezer the page refreshes and takes you to the top, which is super annoying if your were deep down in that page looking for something. And this happens every time you leave and come back!

For issues 4 and 5 I’ve been quitting and reopening the app to fix it just for the issue to come back after 15-20 min. This is just ridiculous.

Now, those are the ones I’ve encountered after just 3 days which makes me wonder how many I haven’t, and all of this is just so sad because I really like the fact that Deezer and Spotify are very similar in terms of features and library size (except for issues 1 and 2), and Deezer’s plan pricing is so much better than Spotify (and has CD quality too!).

So I really hope someone reads this and take it to the Deezer team and they fix these bugs/issues so I can just switch once and for all!

Thanks in advance, 

Joe.

P.S.: Sorry for such long post.

Thanks for the feedback @Jure Simon we'll certainly pass it on to our devs.

Hey @jirikovoego 

Fair enough, you have some points where we need to improve, of course.

Yes, our SDKs are getting a much-needed update this year and we're working on stuff from scratch. Connectivity is what we want to improve this year because we also don't want an app that has bugs and makes users frustrated.

The Xbox app is also getting a much-improved update soon. Stay tuned, subscribe to the topic, and keep an eye on the community - you'll be able to decide better along the year.

In the meantime, @jirikovoego @Jure Simon have a great week!

Hey @JoeBro1907 

Don't be sorry, we love the long posts here! So detailed and full of important feedback.

Ok, let's tackle it bit by bit. Content-wise, you can have a look here (we're more than happy to try and fetch those missing tracks for you):

Now about the other points in relation to our desktop app, there's no hiding. We're developing significant updates for it that should cover most if not all of these shortcomings (media keys, Bluetooth buttons recognition, fullscreen oversights, etc). Right now I'm unable to provide more details apart from assuring you all that we're taking care of these things because there are many conditions to be met. I'd love to be more transparent and reassuring but there's always the risk of missing a deadline and making users more frustrated. Stay tuned to the community and send me a PM if you wish - I'll be the first one to share news once we've got them.

Have a great week!

Ok, I’ll check it out, thanks!

Thank you @Rudi that’s really reassuring knowing that there’s someone you can talk to and they’ll let the team know!

I can't wait to get that update and get those issues fixed! I’ll sure hang tight! I wish you a great week too!