include
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
Show first post

527 replies

Rudi
Rank
Userlevel 7
Badge +7

Thanks for sharing the link with @ZeraToleranc @JohnyV3 :relaxed:

We're looking into that @Martijn.Keymis, thanks for reporting it.

Hey @Ria Allan Poe sorry to hear that, could you please try restarting your router as well? I also sent you a password reset email, so please change your password before trying again!

Happy New Year all!

R
Rank

Thanks for sharing the link with @ZeraToleranc @JohnyV3 :relaxed:

We're looking into that @Martijn.Keymis, thanks for reporting it.

Hey @Ria Allan Poe sorry to hear that, could you please try restarting your router as well? I also sent you a password reset email, so please change your password before trying again!

Happy New Year all!

I’ve changed my password and restarted my router and still have the same issue. 

A
Rank

I had an infamous issue when the Windows App (both Desktop and Windows Store version) crashed immediately after login. However, I managed to solve it and decided to share my solution. I hope it will help your developers to prevent it completely. 

After checking some suggestions in other threads on this site, I noticed a suggestion to clean up the %appdata%/deezer folder. It helped me to find the actual .exe file and when I run it, I got an error message: 

“Fatal process OOM in insufficient memory to create an Isolate”

I have realized that you are using Electron/Node.js. The memory issues on Node.js apps are typically related to the “--max-old-space-size” parameter. In my case, it was set to 8GB which seems too large (is it compiled for 32-bit?).

So I have run the following in the command prompt: 

set NODE_OPTIONS=--max-old-space-size=2048

After that, I managed to run the app successfully.

As far as I know, it is possible to set the --max-old-space-size flag during the compilation of the Electron app, e.g. as discussed here: 
https://stackoverflow.com/questions/43933951/how-to-increase-the-max-memory-limit-for-the-app-built-by-electron-builder

I think your developers should consider doing this to avoid such difficult-to-troubleshoot problems.

Hope this helps! 

Rudi
Rank
Userlevel 7
Badge +7

Thanks a lot for sharing this @asimontsev, amazing! :sunglasses:

I've forwarded all your comments to our devs. Happy New Year!

Hey @Ria Allan Poe 

Thanks for coming back! Could you please try resetting your password to see if it helps? We're getting to the bottom of it!

D
Rank
Userlevel 1

I have noticed that windows app (4.29.0) doesn’t show all albums for some artists in Albums section. Missing albums are being shown in More albums section in the bottom.

 

M
Rank

No easy access or info about album in Deezer’s playlists

When I e.g. pick a “For You” curated playlist, there’s

  1. No column showing the album title for each track in the list
  2. No field displaying album title below the cover graphic
  3. No option allowing me to look up the album on Deezer (“Go to album”/”Album page”-type function)

I’d like all three of these rather glaring omissions to be fixed, please.

Thanks for your attention.

 

I’m on Windows 10, app version 4.29.0, Deezer Premium.

M
Rank

Playback not gapless between connected tracks

There are audible clicks, pops, and/or pauses between tracks on contiguous albums, which should definitely not still be happening in 2021. Even in the nineties I was able to find an MP3 player that respected gapless playback. Not everything is a pop/rock album with 3 second pauses between every track, please remember that.

Some examples:

Jean-Michel Jarre - albums Oxygene and Equinoxe, pick almost any two consecutive tracks and you will hear an annoying interruption in the music that should not be there.

Your Android player does a better job of this, although still not perfect - clicks are still heard on e.g. Equinoxe between tracks.

 

If you’re hoping to replace CD’s with streaming, please don’t degrade the experience for the listeners.

Thanks in advance for your attention to this frustrating issue.

 

Windows 10, app version 4.29.0, Deezer Premium.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for the feedback @Dawid_m I'll pass it on!

Hey @Music Maven Gapless is currently being developed for our desktop app, hang in there, we'll have it soon!

About the playlists curated by you, my apologies, but I'm not sure I understood you. Could you please post a screenshot of the playlists and lack of info? Thank you!

M
Rank

Hey @Music Maven Gapless is currently being developed for our desktop app, hang in there, we'll have it soon!

About the playlists curated by you, my apologies, but I'm not sure I understood you. Could you please post a screenshot of the playlists and lack of info? Thank you!

Hi Rudi, sounds good about gapless!

About the missing album information, I can see that it’s specific to the “Queue” view. If I e.g. start the “Yacht Rock” playlist (created by a Deezer editor), and open the Queue view, all information about the source albums are missing from all tracks, both in the list and beneath the cover graphic, as well as there being no option in the menus to access the related album for any track. And note that this goes for any queue, also when playing an album, or a playlist that I created myself. It’s a limitation of the queue view that I intensely dislike - I see no reason to hide the album info, just because I’m in the queue view.

I’m attaching a screenshot of the queue view of the Yacht Rock playlist as an example.

No album info anywhere!

 

G
Rank

Hello,

im a new user of Deezer. Ive found this bug related only to one song - Slipknot - The Negative One. I added 3 different files with this song but the issue is always appearing so its not realted directly to one of the tracks, but maybe to songs with time above ~4min? No idea at this point, but The Negative One is the only one song on my list with this issue.

So, when several times i go backwarads by clicking progression bar, the song sometimes “freezes” even if i do pause/unpause it not starts. The only way of solution is to start other song and go back to The Negative One. This bug do not appear everytime, for example before i wrote this post i had to go backward on progress bar few times.

Its very annyoing and it appears only on desktop app. Dont got same problem with this track on my mobile device.

IF you need some more details i can perform screen record while im doing it and send it to you via @.

 

Kind regards,

KG

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks a lot for the detailed feedback @Music Maven absolutely brilliant. On a side note, my colleague Shanice has been keeping me updated about the stats issue. Don't worry, it happened to me as well. For now, please bookmark the page (for your idea created) :thumbsup_tone2:

Hi there @Grabzzky can we please have the link for the content in question? I'll test everything on our side first.

G
Rank

@Rudi Sure thing. https://deezer.page.link/gfgWwd27TpQ71VXF8

The issue is related to desktop app (Windows).

J
Rank

I just installed Deezert on my laptop. When I play a song and wait for it to finish, the next song doesn't play, and when you press the button to go to the next song or any other song in general, the same song is produced from the beginning. I have to close my account and log in again to choose another song, but the same problem keeps happening again. I don't know what to do to solve this problem.

I am having the same issue, reinstalled multiple times, logged out and back in and the problem just won’t go away

T
Rank

Hello!

It's not the first time that I have a problem playing the downloaded content while being offline. I use a Mac desktop app, version 4.32.0. I am a subscribed user.

It gets pretty annoying, tbh. It shows the first track's name but doesn't play the track itself, showing a message "your computer seems to be offline". It also takes ages to see all albums, because they appear slowly. 

Is it something that can be fixed? Thank you.

 

Rudi
Rank
Userlevel 7
Badge +7

Good taste on music @T Sh :relaxed:

Hey @JRG1 

I'll pass your details on, but please both do the following:

  • Uninstall the app 
  • Search for %appdata and delete any Deezer folder you find
  • Restart your computer
  • Reinstall the app, version 4.32

And then let me know how it goes, so that I can pass the info further to our devs :thumbsup_tone2:

@Grabzzky please try the same as well, the track is playing fine on my 4.32 version of the app as well. I'll be waiting for your reply!

P
Rank

Are you working on an Apple Silicon version of your app for MacOS?  It currently sucks on M1 MacbookPro running through the Rosetta emulator.

 

(buttons randomly stop working)

A
Rank
Error
An error occurred, please try again later.

I always just get this error when using the search bar to find songs today.

Browser: Firefox 85.0 (64-bit)

OS: Windows

 

Server issue? Account problem?

Edit: OOh, never mind, clicked logout, back, still logged in, search working again o.O

S
Rank

I use MacBook Pro 2019, macOS Big Sur 11.1.

After the last app update I have errors again and again and again...is very annoying...when I skip a track or when I try to Acces an album

1 Attachment
F
Rank

Hello,

 

since today my deezer App is completly twisted….. normally everything was sorted from left to right (like reading a book ^^. Now everything is changed, and i cannot find options to change this. ( I am using win app)

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Silviu 

Sorry about that, please do as I mentioned above:

  • Uninstall the app 
  • Search for %appdata and delete any Deezer folder you find
  • Restart your computer
  • Reinstall the app, version 4.32

And then let me know how it goes so that I can pass the info further to our devs :thumbsup_tone2: currently we haven't fully tested the app on Big Sur, so that could be the issue.

Hi there @aleo 

Thanks for sharing this with us!

Not yet @Paul Taylor but it's on our radar - at the moment, for convenience to reach maximum users, we have an Electron app, hence your emulation. Rest assured, we're always looking to improve our apps so that will go down really well :relaxed:

P
Rank

Are you working on an Apple Silicon version of your app for MacOS?  It currently sucks on M1 MacbookPro running through the Rosetta emulator.

 

(buttons randomly stop working)

 

Thanks @Rudi for the M1 update!

Rudi
Rank
Userlevel 7
Badge +7

Hey @Florian.Müller 

Have you tried simply relaunching the app? If yes, then: uninstall the app, restart your computer, and reinstall it. It should fix that annoying little bug out :relaxed:

T
Rank

Good taste on music @T Sh :relaxed:

Hey @JRG1 

I'll pass your details on, but please both do the following:

  • Uninstall the app 
  • Search for %appdata and delete any Deezer folder you find
  • Restart your computer
  • Reinstall the app, version 4.32

And then let me know how it goes, so that I can pass the info further to our devs :thumbsup_tone2:

@Grabzzky please try the same as well, the track is playing fine on my 4.32 version of the app as well. I'll be waiting for your reply!

 

Thank you Rudi!

It helped :)

JohnyV3
Rank
Userlevel 3
Badge +1

Deezer desktop 4.32.10 on Windows 10 still sometimes crash after song end with no info.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting it @JohnyV3 

4.32.20 is almost on its way, could you please test if the same happens then?

Reply


TERMS OF USE DEEZER COMMUNITY SITE