Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Thanks @Rudi, works great again now.

Hello

I get a weird error when starting the app on Win 10. Just did a clean install. Thought it would help but it didn’t. Getting the same error after reinstall. Note: I did update my Windows a couple of hours ago, so maybe there is an issue with one of the updates or. maybe there is an issue with that I run an SQL server, which I need for work purposes and there is a clash between the app and the server, since the error look like an SQL server issue?

More on the error here: https://support.microsoft.com/en-us/topic/kb4073393-fix-the-data-area-passed-to-a-system-call-is-too-small-error-when-you-start-a-desktop-bridge-application-on-a-sql-server-5ae0994d-023a-d32b-3aad-526500b53993

Also note that the version found here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86 works fine. The version here is 4.32.20.
Looks like only the version on MS store fails to start and produces the bottom error.

Hi, recently my Spotify subscription ended so instead of renewing it I decided to try and see if other services could be a better alternative.

After looking I found Deezer and looking at the plans pricing and overall features I decided it could be the one, but I’ve found myself dealing with a couple of issues and bugs on the macOS app which honestly deters me from upgrading to Premium (let alone the affordable Hi-Fi plan, which was the reason I wanted to try it).

My (Intel) MacBook is running macOS Big Sur 11.2.1 and Deezer 4.32.20.14 (which is the latest version at the time of this writing). 

So here are the major (hopefully only) bugs/issues (some are about the music catalog, but still issues) I’ve encountered while using Deezer and its app for the past 3 days: 

1. Some artists (specially small or Indie ones) are missing.
2. Some artists (specially small ones) have their discography with major gaps. [e.g. Blair (also under Evan Blair), Clans, Deal Casino, Guytano, Harry Strange, etc.].
3. Namesake artists (specially those one-worded) share the same page, mixing their discography which makes it incredibly difficult to find their albums/songs. (e.g.  Blair, Danny, Denny, Henry, Gray, etc.).
4. Just like both @Paul Taylor and @alex_the_v said before:
   Paul Taylor wrote:

   The Mac version of the App still doesn’t work properly, when you click on “Artist” or discography, after the initial click the links stop working.  very frustrating.  

   On the verge of giving up… i’ll switch to the browser version… hopefully that works. 

   alex_the_v wrote:

   When you search for something and click on a search result, the back button sometimes doesn’t work, either does no effect or takes you to some random places of the search history

5. If the Deezer app window is maximized (a.k.a macOS’ “Full Screen” mode), whenever you go to another app and come back to Deezer the page refreshes and takes you to the top, which is super annoying if your were deep down in that page looking for something. And this happens every time you leave and come back!

For issues 4 and 5 I’ve been quitting and reopening the app to fix it just for the issue to come back after 15-20 min. This is just ridiculous.

Now, those are the ones I’ve encountered after just 3 days which makes me wonder how many I haven’t, and all of this is just so sad because I really like the fact that Deezer and Spotify are very similar in terms of features and library size (except for issues 1 and 2), and Deezer’s plan pricing is so much better than Spotify (and has CD quality too!).

So I really hope someone reads this and take it to the Deezer team and they fix these bugs/issues so I can just switch once and for all!

Thanks in advance, 

Joe.

P.S.: Sorry for such long post.

Thanks for the feedback @Jure Simon we'll certainly pass it on to our devs.

Hey @jirikovoego 

Fair enough, you have some points where we need to improve, of course.

Yes, our SDKs are getting a much-needed update this year and we're working on stuff from scratch. Connectivity is what we want to improve this year because we also don't want an app that has bugs and makes users frustrated.

The Xbox app is also getting a much-improved update soon. Stay tuned, subscribe to the topic, and keep an eye on the community - you'll be able to decide better along the year.

In the meantime, @jirikovoego @Jure Simon have a great week!

Hey @JoeBro1907 

Don't be sorry, we love the long posts here! So detailed and full of important feedback.

Ok, let's tackle it bit by bit. Content-wise, you can have a look here (we're more than happy to try and fetch those missing tracks for you):

• Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want? Guide

Now about the other points in relation to our desktop app, there's no hiding. We're developing significant updates for it that should cover most if not all of these shortcomings (media keys, Bluetooth buttons recognition, fullscreen oversights, etc). Right now I'm unable to provide more details apart from assuring you all that we're taking care of these things because there are many conditions to be met. I'd love to be more transparent and reassuring but there's always the risk of missing a deadline and making users more frustrated. Stay tuned to the community and send me a PM if you wish - I'll be the first one to share news once we've got them.

Have a great week!

Rudi wrote:

Content-wise, you can have a look here (we're more than happy to try and fetch those missing tracks for you):

• Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want? Guide

 

Ok, I’ll check it out, thanks!

Thank you @Rudi that’s really reassuring knowing that there’s someone you can talk to and they’ll let the team know!

I can't wait to get that update and get those issues fixed! I’ll sure hang tight! I wish you a great week too!

I can't wait for it either @JoeBro1907 

I use the desktop app on a daily basis to be able to test these issues and also track issues. I also wear Bluetooth headphones and I miss using media buttons as the web player does.

Lastly, I'm very eager for when we get gapless playback too!

Besides, it'll make me really fulfilled once I can tell you all that these things are no longer a problem 

Just wanted to let you know that I resolved this issue. The issue was with the older version of Sql server. After update, the issue is gone :) .

I agree @padillg01 but I've just checked this with our devs and it isn't something we've got on the plans for now.

However, this year we're working on connectivity so one of the projects is to develop a remote connection tool from the mobile app. In any case, I'll be keeping you posted on these.

For future reference, the thread for feedback is this one here:

• Windows/Mac Deezer Desktop/Web App - Feedback for improvements Feedback

Just doesn’t work. Fix it.

Hi deezer team, hi Ruslan !

I have the same issue, on Windows 10.
When the current window focus is changing with Alt+tab, I have to click on the Deezer UI to be able to use keyboard on the app.

For a better user experience, people just should do “Alt+tab , space” to play/stop music, like any player or music application (VLC, Spotify and much more)

I’m having this issue and i have tried reinstalling the app. Is there any way to fix it? Doesn’t happen in the browser (Firefox) tho.

Bug: recently I added the newly available My Bloody Valentine albums to my library, but for some reason they appear at the bottom of list when I sort albums by "Recently added"; that only happens on the Mac desktop app, it works correctly on the iOS app.

Rudi wrote:

Hey @tyllerj we spotted that happening on one of our recent versions, so could you please confirm if you have 4.33.1 or below?

Sorry you feel that way @Ralfito but please refrain from swearing in the community. I encourage you to contact our support team to discuss your refund concerns:

• How to contact Deezer Support F.A.Q.

 

Yes, mine is 4.33.1 indeed

Bug on Mac desktop app v4.33.1.23:

1. Go to "Playlists"
2. Scroll down a bit
3. Open any playlist
4. Click the "Back" button
5. The screen scrolls a bit, but we're not back to the list of playlists; sometimes if we click "Back" enough times we are brought to the page we were before doing step 1

It doesn't happen EVERY time, but repeating the process a few times is usually enough.

After using Deezer for Windows app for one day I see three recurring bugs:

App consistently crashes after few hours of playback.

Excessive memory consumption. 1GB for a simplistic music player is too much.

Navigation in app more often doesn’t work than it does. This includes the back / forward buttons and links to artist, title, etc. Often a link does nothing. Usually after following a link the back button don’t work when I want to go back to previous view, when it does work, the forward button breaks and so on.

Observation / feature request. Clearly, there is a sync between webpage and the PC app, because the browser shows what the app is playing. Let the user control the currently playing device from his phone app or browser like Spotify does it.

About the memory usage.

I've observed, that after listening for a while or skipping tracks, the memory usage goes up to 3GB, after that it writes all that to the blob_data folder in AppData. When this happens windows defender decides to quickly scan those new files, rendering the system unresponsive due to 100% cpu usage. After that deezer app memory usage returns to normal levels, but the cycle continues. I had to add the deezer appdata folder to the defender exclusions, so the scan doesnt happen, because i cant use my computer at all at that time.

This has to be fixed.

This bug is present on the Browser app for deezer. 

Reproduced with chrome.

Repro steps:

1. Search for (including quotes)

   "man human"

   in the search bar
2. Click the artist of the first result (Denki Groove)
3. Click on the “Top Tracks” tab
4. Attempt to go back

Expected:

Can go back

Actual:

History changes (location bar and window.history) but page stays.

1. Yes, having the same issue on Mac with 4.34.0.32. But the back and forward buttons don’t seem to work properly anywhere. In artists it is broken as well. Click on an artist. Then I tried to go back to the artist overview. Nothing happens. If I click multiple times - nothing, too.
   Same for the Podcasts...
2. Also if I want to sort an existing playlist by “Added on” I sometimes have to click twice and sometimes a single click (as I would expect) is enough. All other sorting options (titel, duration, artist, album) work fine always with just one click.
3. If I am adding a new mix at the “Mix”-Tab by clicking the “heart-button” it isn’t showing right up. I have to click another Tab to see the change. That seems to be very confusing to me.

Thanks for adding to the discussion @kairos_oxy I've moved your comment here to keep everything together.

We're aware of the navigation issue, so please hang in there until we get it fixed 

Thanks for the detailed crash report @Ancient Occ hopefully we can address that issue as soon as possible.

Today, several crashes from new updated version! How to fix this program failing? You play album and after 10-15 minutes it stops! If you dont believe see these photos.

Windows 10, version 4.34.10

If you're on the Favourites page you can't go to preferences/Account Settings or Profile page, you need to switch to music/podcasts/explore

Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead!