Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21929 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

J

jav_n

Hitmaker

Hey hey Sir!! I have not tried a re-install! One Q, I hope my Library/Fav-songs do not disappear?! I believe my streaming is set on 320 KB, you want me to go to lower level?

K

Kevin Deezer

Rockstar

Hello @jav_n, reinstalling won’t affect your library :slight_smile: And yes, you can try 128 kbps for instance.

https://www.deezer.com/en/profile/3421485864

R

Roadi

Guitar Hero

Windows 10 Pro - 1909

AMD Ryzen 3400G - 16GB RAM

Deezer 4.24.0 - Installed by Microsoft store

Deezer HiFi subscription

RAM usage after 1 hour and 15 minutes:

Reinstalled Deezer and delte all old files » no change » still big ram usage

:grimacing:

R

Roadi

Guitar Hero

Update to Windows 10 - 2004

After 25 minutes:

R

Roadi

Guitar Hero

sometimes (10% = every 10. track) it happens, that in play list the track is not shown which is playing:

klick to next track and it works again:

R

Roadi

Guitar Hero

GPU usage up to 10%:

I used Amazon Music, Tidal, Qobuz, Spotify too, but such bad applicationi never see before:-(.

Rudi

Ultimate Superstar

Hey @Roadi

Thanks for your report. Generally our app is really hungry, but sometimes it's too high and a fresh reinstall does the job.

Could you try this version here:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

R

Roadi

Guitar Hero

Hey @Roadi

Thanks for your report. Generally our app is really hungry, but sometimes it's too high and a fresh reinstall does the job.

Could you try this version here:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

A fresh installation helps ? I have written i reinstalled it and i doesn´t help … or you mean every 1 hour ? So closing and reopen is faster….

Your link will download “ DeezerDesktopSetup_4.24.0.exe” . But I have already installed Deezer 4.24.0 . That i have written in my post. Do you really read the posts ?

So looks like you have not a good solution…. but i am pleased that my money which i pay to Deezer works to 100% ;without any issues .

Rudi

Ultimate Superstar

@Roadi please try the version (same one as you have), but not from the store - that's what I meant. Apologies if you misunderstood.

Some users have reported that the app's usage decreases after reinstalling it. I have now passed your comments and specs to our developers, thank you :v_tone2: