Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21650 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

A

Aleksey Khlevnoy

Roadie

Hi there @Aleksey Khlevnoy

Sorry to hear that. Please try reinstalling the app and clearing cache and cookies from the browser. If you could also change the audio quality settings and report back to us, I'd be really grateful! :v_tone2:

How weird this sounds, but I got kicked out of all the apps Deezer. I went back in again and the music stopped hanging.

Rudi

Ultimate Superstar

Thanks for reporting this @riyadh ridoy

As it stands, it seems the listening history opens with the latest track played at the bottom, so it's different from Recently Played. I'll pass the feedback to our devs :thumbsup_tone2:

Rudi

Ultimate Superstar

Hey @LFM in what feature of the app is this happening? Flow, personal playlists, mixes?
@Aleksey Khlevnoy I've carried out some maintenance on your account, glad it's working now. Thanks for adding your feedback too @udbv :thumbsup_tone2:

LFM

Rising Star

Hey @LFM in what feature of the app is this happening? Flow, personal playlists, mixes?
@Aleksey Khlevnoy I've carried out some maintenance on your account, glad it's working now. Thanks for adding your feedback too @udbv :thumbsup_tone2:

Hey @Rudi it is happening independent of listening to album or personal playlist.

LFM

Mr.Popo

Guitar Hero

Desktop app. Ever since I have been a customer songs will randomly stop playing saying “playback error”.

Recently (several weeks) when I click on the artist it goes to an error page retry, but to not avail ! Please fix this.

K

Kevin Deezer

Rockstar

Hello @Mr.Popo, what’s the version of your app? Sounds like an issue we had in an earlier version.

https://www.deezer.com/en/profile/3421485864

R

Ralfito

Guitar Hero

On PC Win7 random freezes - playing music then just stops and app "Not Responding”! Its impossible to close app or even restart PC without "mechanical restart button”! And its not like once in a month but once in 2 days!!!

If I loose my hardware because of your glitchy PC app I will sue you.

S

Shustry

Guitar Hero

The cache size is zero. When the connection is lost, it is impossible to listen to music.