Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hi @pillenknick 

Thanks for reporting it. Trying reinstalling the app and let me know if the issue persists, please 

Hey @briancomin have you restarted your Windows since installing the new version of the app? I wasn't able to reproduce it here on a Mac but we can also test on a Windows if the issue persists on your side.

Hej Rudi,

Seems like it was one of those issues that can be resolved be turning it off and on again. A third restart of my computer fixed it. xD

Thanks for letting us know @pillenknick 

But keep us posted in case you need further help!

I’m using the current version of the windows desktop app and have an issue where when I click on favourite albums and it only shows me having 40 albums.

I know android doesn’t show it properly after 1200 albums, but while it only shows the albums I’ve added on mobile, with desktop it either shows the full collection or the same 40 albums, I’m not sure what’s causing it since it shows me having 40 favourite albums more often

Hello @taief miah, we would need the version of the app to check on our side.

Hi, i’m not sure if this is the right place for this but if it isn’t you can move it to the correct place.

My issue is well, hopefully the image I upload will tell you what happened. https://i.imgur.com/woBzIUO.png 

It just happened as I shuffled my favourite tracks list.

Hello!

Since yesterday, 27 August, every few minutes, and always in the middle of a track I am listening to, the music in Deezer stops, and a Deezer message appears stating  ‘your Deezer account is currently being used on another device or page’. This is untrue. I only ever use Deezer desktop application for Mac. There are no other devices connected to my Deezer free account.

In my account’s ‘my connected devices’ section, I can even see for myself what I already know: no devices connected to my account.

In a failed attempt to rectify this problem, I cleared the Deezer cache. When that did not do anything, I then completely uninstalled and reinstalled the latest Deezer desktop for Mac. The problem still exists, and has now rendered Deezer unusable, for me.

Hoping somebody can help me out with this one, and thanks in advance.

Hey! I’m on Mac os Catalina running Desktop app 4.21. After around 40 minutes of listening to music, songs invariably start to pause every couple of seconds. I’ve verified is not a connection issue by using my android app under the same wifi and youtube on the same computer, is there a workaround for this?

Do you mean the image of the tracks? Have you reinstalled the app?

I don't think it's your connection… Do you have another app like anti virus, battery saver, etc? I know it's a mac computer, but just wondering if there is something like these as they could be blocking Deezer.