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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21926 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

bluezzbastardzz

Superuser

Hi, i’m not sure if this is the right place for this but if it isn’t you can move it to the correct place.

My issue is well, hopefully the image I upload will tell you what happened. https://i.imgur.com/woBzIUO.png

It just happened as I shuffled my favourite tracks list.

Do you mean the image of the tracks? Have you reinstalled the app?

I guess he means the repeated “Lithium” tracks by Nirvana populating his play queue after enabling shuffle mode for all of his favorite tracks. There should only be one Lithium track, not a dozen.

@Kiba.Kurosaki Can you reproduce this error, i.e. does it happen every time when you enable shuffle mode for your favorite tracks in the play queue? I just checked mine (same desktop version on Windows 10), and this did not happen. Can you scroll down to the end of the play queue, and do you use a zoomed view bigger than 100% perhaps?

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

T

TheDioscuri

Roadie

HiFi plan,

Office setup - 50mbps vdsl, win 10 PC fully updated, ryzen 1700 16gb ram Vega64 GPU MB integrated audio

Home setup - 100mbps fiber, win 10 PC fully updated, ryzen 3700x 16gb ram GTX 1080 GPU Onkyo receiver - dolby atmos setup

I’ve tried both desktop apps (Microsoft store and the x86 app posted by a deezer staff), firefox deezer, nothing works!! This is getting annoying to be honest..

Rudi

Ultimate Superstar

Hi there @TheDioscuri

Apologies for the inconvenience. What app version have you got? Have you tried changing the audio quality to see if it helps?

B

briancomin

Guitar Hero

I am using the desktop app (4.21.0) on Windows 10 and I am having an issue when I go to remove a song from a playlist. When I select “Remove from Playlist” the app doesn’t appear to do perform the action but when I log out and back into the app the song shows removed. It is not updating the playlist immediately to show the change.

An update on this issue:

It’s still happening even after I uninstalled and reinstalled the application. This also affects the web version as well. Not sure what else to try but it’s extremely frustrating trying to update my playlists. The playlists were originally imported from Google Play music

I

Igor Ivanovski

Guitar Hero

Hello,

accidentally noticed that the received notifications are now shown in a notification list next to the profile button. Unfortunately they are not clickable/don’t link the click action to the intent. Also I’m not sure if there should be some thumbnail in the place of the note icon. (macOS 10.15.6, Deezer 4.22.0.117)

Exist2Resist

Rising Star

I have Cross Device Queue List synchronization enabled on both Android and Windows 10 and it is not working.

Queue list is being pushed from Windows 10 to Android but not vice versa.

The Windows 10 app actually overrides my active queue on my Android device.

Which is not desirable, I want Win 10 to display my queue that is sitting on my Android device.

It’s annoying because the only way you can save a random playlist from Android mobile is to have the playlist appear in Windows 10 app. But even that shit is not working, Deezer is getting be very frustrating lately.

Broken promises and broken features. I’m at my wits end.

Rudi

Ultimate Superstar

Thanks for reporting @Igor Ivanovski @briancomin

@briancomin we're working on this one at the moment, please bear with us.

@Igor Ivanovski that's a new one to me, but very important indeed, I've passed your comments and the screenshot on :thumbsup_tone2:

Rudi

Ultimate Superstar

Sorry to hear that @Exist2Resist I agree with you, that's not real sync between the two. Let me show that to our devs to see if they get it sorted - thank you for reporting it :v_tone2:

J

jav_n

Hitmaker

My Desktop App on my Mac is crashing mid-stream {very annoying}. Please advise. Thank you

Kind Regards.

Javed Naser

Rudi

Ultimate Superstar

Thanks for reporting, Javed @jav_n

With the same songs? Have you tried reinstalling the app or changing the audio quality settings to see if it helps? If it does or not, please let us know, so that we can pass the info to our devs :wink:

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Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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