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▶ REPORT HERE: Error in a track/song/album

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M
Tiny Dancer

Hello! 
There’s an error in the track “Kingsly” by The Republic Tigers. The track is originally 5:41 minutes long, but here on Deezer it’s only 5:05 minutes long. Right towards the end the song cuts and then there’s over 30 seconds lost. 
https://deezer.page.link/fjkTd4t17fYHGX2C6

OlympicAssEater
Tiny Dancer
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Leet Mob - My Story

 

On Deezer is 2:42

On Spotify is 3:26

On Apple Music is 3:26

On Tidal is 3:26

On Youtube Music is 3:26

On Apple Music is 3:26

 

Why Leet Mob - My Story on Deezer got 3 / 4 cut of the song? Why?

OlympicAssEater
Tiny Dancer
Forum|alt.badge.img

Deezer song link: https://deezer.page.link/yDf388peXxkwZC7k9

It only 2:42 long and you can hear the cut off at 2:42. The full song is 3:26 long.

 

T
Tiny Dancer
  • Tenk
  • Tiny Dancer
  • 2 replies
  • June 26, 2021

The song Words, Hands, Hearts from Yellowcard's Lights and Sounds skips at several points In the song 

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • June 28, 2021

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

OlympicAssEater
Tiny Dancer
Forum|alt.badge.img
Rudi wrote:

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Yes. Cache cleared and also check it through deezer web as well. Leet Mob - My Story is 2:42 long on deezer which is not the full song.

https://deezer.page.link/hedP7W5J1NKa7Pah6

 

 

Rudi
1 person likes this
  • Rudi
    Rudi
T
Tiny Dancer
  • Tenk
  • Tiny Dancer
  • 2 replies
  • June 28, 2021

 

Rudi wrote:

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Well i tried it on both my computers and my phone and cleared the cache. on computer it just spits out an error at the first skip point 

 

https://deezer.page.link/iLmphes9GbcirmmM7

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • June 29, 2021

I've requested the content above to be sorted out @Tenk @OlympicAssEater thank you! :relaxed:

OlympicAssEater
Tiny Dancer
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Rudi wrote:

I've requested the content above to be sorted out @Tenk @OlympicAssEater thank you! :relaxed:


Did they fix it yet? I already submitted a support ticket about this since Jun 22 and since then the rep on the support ticket still waiting from the music catalogue team. It has been 7 days now and no fix. How long will it take to fix one track like bruh this is slow as heck. I am not sure about the deezer support from this on now because it is really slow to fix an issue like bruh.

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • July 1, 2021

Hey @OlympicAssEater 

It could be that the delay has been caused by the labels or distributors. We really appreciate your patience! Stay tuned and keep me posted :pray_tone2:

K
Tiny Dancer
  • Katxxx
  • Tiny Dancer
  • 1 reply
  • July 2, 2021

https://deezer.page.link/e8Xw1DFx8gQU3h4W9

Artist : Passenger 

Album: Young as the morning, Old as the sea

Songs:

Home; If you go; The long road; Fools Gold.

A number of songs on the album are skipping and sound as if they’re in faqt forward? I’ve cleared the cache, restarted the app but they still sound awful.

 

 

Rudi
1 person likes this
  • Rudi
    Rudi
B
Tiny Dancer
  • Bilalbouk
  • Tiny Dancer
  • 1 reply
  • July 3, 2021

Hello Deezer staff,

 

I want to report two songs which contain errors. 
 

Kraantje pappie- met z’n tweeën 

Kevin- beetje moe 

 

please fix this issue and send me a message when it is solved, so I can enjoy these songs again. 
 

TY

R
Lover

https://deezer.page.link/Lrxs4k3QrRHzWE4M8

Artist: Indifferent Guy

Album: All Night Long

 

The song sometimes just skips to random parts or just don’t play,  on my playlist its even 35 seconds for some reason. Around 1:44 is the first “break” then around 2:48 another one

Rudi
1 person likes this
  • Rudi
    Rudi
OlympicAssEater
Tiny Dancer
Forum|alt.badge.img
Rudi wrote:

Hey @OlympicAssEater 

It could be that the delay has been caused by the labels or distributors. We really appreciate your patience! Stay tuned and keep me posted :pray_tone2:


Deezer have not fix it yet for like 2 weeks now. What censored taking you guys so long to fix one song and this one simple issue? I cannot imagine this level of support if I have some serious issues. When are they going to fix it or you guys not bother to fix it at all, let be for real though. I don’t have time to keep messaging you guys every single censored day to ask when fix and status update on my ticket support. This level of support censored I have ticket support about this issue for like 2 weeks now, and send the ticket # to your pm. Cristiane deezer support on my ticket support doesn’t help good. He/she just say wait and wait then they will fix it soon then wait……….

 

N
Tiny Dancer

Hello, I have quite a few reports about errors in albums:

 

https://deezer.page.link/Py8bFZVyPmD6gDpv8  This album is missing a lot of tracks, it is not an EP. It should have 12 tracks.

 

https://deezer.page.link/rAkZwQz1WGSxrdpy8 This artist’s catalogue is a complete mess.

https://deezer.page.link/GwZrRGTW7Vkis1My6 This compilation by them has major mastering inconsistencies. The volume is all over the place, even though it should have one consistent mastering for the whole compilation, regardless of the “volume normalisation” feature. It is weird because this compilation is perfectly represented on Spotify, so I suggest you message the label to provide you with the real 2015 Remasters that they used for Spotify. 

Other albums with such mastering inconsistencies are: https://deezer.page.link/XwVSu44rsJ6keAqU7 and https://deezer.page.link/ehin9KBkJrPeBNpe6

Also, this album is redundant in their catalogue because it’s a duplicate and incomplete https://deezer.page.link/6h9TG2yWkRFXE7Ps5: 

 

These two artist profiles should be combined (the same):

https://deezer.page.link/cDTLWRyx5VBpBZfZA and https://deezer.page.link/wMx8fXp478UXUL3u5

 

This track https://deezer.page.link/qM4soGGixCgS5Tea9 is a duplicate of this track

 https://deezer.page.link/ym1itEsC8y959tW59. instead the first one should be a 1 minute instrumental, a completely different track, which is one again, done right on Spotify.

 

Lastly. these 3 albums have 2 second gap at the end of the tracks, which should not be there because it should be played with gapless transitions:

https://deezer.page.link/21rp47NFZJa9uzN6A

https://deezer.page.link/EDAvXkeF9UPiWh9C8

https://deezer.page.link/VzkZkgntYXpYXn4x9

 

This one also has a small but noticeable gap between tracks:

https://deezer.page.link/4hL1Snww188LC3vR6

 

Other than these errors, everything else is fine, great app and great support. Hope all of this will be fixed.

Rudi
SaraJaleh
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  • Rudi
    Rudi
  • SaraJaleh
    SaraJaleh
N
Tiny Dancer

Is this thread still active or should I report this somewhere else?

Rudi
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  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • July 13, 2021

Oh, wow! @Neworder1111 My apologies!

I liked your reply and forwarded everything right away. I was under the impression I had replied to you.

Our catalogue teams did some of the stuff you asked above, which was pretty cool in that sense. Thanks a lot for your contribution and for your patience :relaxed:

N
1 person likes this
  • N
    Neworder1111
OlympicAssEater
Tiny Dancer
Forum|alt.badge.img

@Rudi THEY STILL HAVE NOT FIX MY ISSUE. It is almost a month now. What the fuck with this level of support . I have send you my ticket # via pm to you. Send two replies asking for status update 2 days ago, and no response. Are you guys fixing this or not? It like a month now to fix one fk song and one simple issue. I paid premium, and this is level of support I get?! 

Leet Mob - My Story on deezer is not a full song. Full song is 3:27 long, not 2:42 long on deezer.

OlympicAssEater
Tiny Dancer
Forum|alt.badge.img

@Rudi 

is the music team department or whatever it called fixing my issue right now or what bruh? Like this kind of support and level support disappoint me bruh. Ya want to make me wait like 20 fk years to fix one basic issue I have.

Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Rudi
  • Alien SuperStar
  • 14342 replies
  • July 17, 2021

Hi @OlympicAssEater 

Sorry you feel that way.

Once more, it isn't our team fixing the songs, but the labels/distributors. We're waiting for them to redeliver the content to us, fixed.

Thank you :thumbsup_tone2:

N
1 person likes this
  • N
    Neworder1111
L
Runaway Baby
  • little_ash
  • Runaway Baby
  • 1 reply
  • July 19, 2021

Hi,

I've found two songs mixed up in a recently uploaded album of Башня Rowan:

this track should be called Мавританский король: https://deezer.page.link/sippvTmKpPNukQKb8

while this track should be called Кошка, которая...: https://deezer.page.link/PjTtPfoUMKn9CFtY6

Can you please fix the names?

 

Rudi
1 person likes this
  • Rudi
    Rudi
J
Tiny Dancer
  • jakopriit
  • Tiny Dancer
  • 1 reply
  • July 21, 2021

Alphaville - Forever Young - nasty cut at @ 0:45 

 

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Rudi
  • Alien SuperStar
  • 14342 replies
  • July 21, 2021

Hi there @little_ash 

Thanks for letting us know. I've now requested the whole album to be resent to us by their distributors :thumbsup_tone2:

Hey @jakopriit can you check the remastered version?

 

L
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  • L
    little_ash
OlympicAssEater
Tiny Dancer
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@Rudi

This taking too long. Send multiple tickets about this and reply to ask for status update on the original ticket and all of them got ignored. Not even a single word or sentence reply back. You guys just simply ignore my ticket, question, and concern. Is this how you treat a customer pay for your service? Just ignore it. Bad customer support and customer support is a joke. More joke than Apple and Spotify customer support that I experience so far.  Leet Mob - My Story on deezer is incomplete song, it is only ¾ of the song. Go with another provider or the provider that Apple music and spotify use for this track. I doubt they already redeliver it by now. This level of service is ridiculous and unacceptable. This is one song.

Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Rudi
  • Alien SuperStar
  • 14342 replies
  • July 29, 2021

I'm sorry for the time it's taking for this to be sorted @OlympicAssEater 

All I can do is once more urge our teams to try and get a result earlier. Apologies for the experience.

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